Post Job Free

Resume

Sign in

Human Resources Customer Service

Location:
Wattala, Gampaha, Sri Lanka
Posted:
March 20, 2023

Contact this candidate

Resume:

Anushiya Francis

HR Professional

Address No.**/*4, Church Lane, Wattala, Sri

Lanka 00113

Date of Birth 04th September 1993

Phone 94-774******

E-mail adv1cy@r.postjobfree.com

LinkedIn https://www.linkedin.com/in/anushiya-

francis-78168

Dedicated senior-level human resources leader recognized by peers to recruit and develop high- performance HR consulting teams. Adept at developing and building strategic alliances with organizational leaders to support key business initiatives. Advanced knowledge in providing total client solutions for actuarial, compensation, health and welfare, pension and retirement and HR outsourcing services. Innovative Human Resources Executive demonstrates talent for turning around flagging operations and spearheading growth through proactive leadership. Experienced with HRIS and data- driven approaches to personnel management, benefits administration and organizational development. Record of success in improving recruitment and retention. Skills

Equal opportunities facilitation

Excellent

Recruitment

Excellent

Self-Motivated

Excellent

Company organization

Excellent

Benefits and compensation management

Very Good

Benefits administration

Very Good

Work History

2020-02 - Current Senior Human Resources Executive Mosvold Group of Hotels Sri Lanka, Colombo

• Directed hiring and onboarding programs for new employees.

• Designed robust compensation and benefits packages to attract top employees.

• Maintained human resources regulatory compliance with local, state and federal laws.

• Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.

• Structured compensation and benefits according to market conditions and budget demands.

• Coordinated and engaged with leadership in planning and organizing calendars, events and activities.

• Interviewed potential hires, negotiated salaries and benefits and performed reference checks.

• Oversee and manage the performance appraisal system that drives high performance and analyze the results against the set standards.

• Work with internal stakeholders across the Group and ensure smooth employee relation culture in the organization.

• Handling payroll, ensure accuracy and timely delivery

• Handling the staff welfare activities.

• Dealing with all employee related Statutory requirements such as EPF, ETF

• Handling all employment VISA procedures.

• Grievance Handling

• Coordinating with yearly employees performance appraisal process.

• Deliver All Appointment Letters,Contract letters and renewals, MOU's, Confirmation letters and other letters etc... on time. 2018-10 - 2020-02 Human Resources Executive

Ocean Edge Suites & Hotel, Colombo

• Maintained human resources regulatory compliance with local, state and federal laws.

• Provided updates on HR policy changes to employees to satisfy compliance and state laws.

• Established critical strategic partnerships with several private equity agencies to provide full HR services to portfolio companies.

• Interviewed potential hires, negotiated salaries and benefits and performed reference checks.

• Met with employees annually for progress reviews and performance assessments.

• Liaised between multiple business divisions to improve communications.

• Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.

• Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.

• Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.

• Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.

• Coordinated and engaged with leadership in planning and organizing calendars, events and activities.

• Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.

• Structured compensation and benefits according to market conditions and budget demands.

• Processed employee claims involving performance issues and harassment.

2013-07 - 2018-03 Human Resources Assistant

Nawaloka Hospitals PLC, Colombo

• Organized new employee orientation schedules for new hires.

• Screened applicant resumes and coordinated both phone and in- person interviews.

• Filed paperwork, sorted, and delivered mail and maintained office organization.

• Delivered friendly assistance with new hires throughout interviewing and hiring process.

• Processed employee termination paperwork at direction of supervisory staff.

• Administered compensation, benefits, and performance management systems at direction of supervisor.

• Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.

• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.

• Set up orientations and initial training for new employees.

• Answered and redirected incoming phone calls for office.

• Coordinated employee relocation processes.

• Converted employee status from temporary to permanent.

• Created job descriptions on boards for vacant jobs.

• Conducted exit interviews with terminated employees.

• Compiled employee records from individual departments to maintain central files.

• Participated in job fairs to recruit new talent.

• Scheduled and coordinated interviews between hiring managers and potential candidates.

• Checked references for potential candidates.

• Participated in recruitment and selection process for new hires. Education

2012-12 - 2013-02 Foundation In Human Resources Management: Human Resources Management

Charted Institute of Personal Management - Colombo,Srilanka 2022-02 - 2023-02 Diploma In Human Resources Management: Human Resources Management

Charted Institute of Human Resources Management - Colombo, Sri Lanka 2023-03 - Current Charted Intermediate: Human Resources Management Charted Institute Of Human Resources Management - Colombo,Srilanka Languages

Tamil

Excellent

Sinhala

Very Good

English

Very Good

Non Related Referees

Available upon on request



Contact this candidate