Human Resources Customer Service
Resume:
Anushiya Francis
HR Professional
Address No.**/*4, Church Lane, Wattala, Sri
Lanka 00113
Date of Birth 04th September 1993
Phone 94-774******
E-mail **********@*****.***
LinkedIn https://www.linkedin.com/in/anushiya-
francis-78168
Dedicated senior-level human resources leader recognized by peers to recruit and develop high- performance HR consulting teams. Adept at developing and building strategic alliances with organizational leaders to support key business initiatives. Advanced knowledge in providing total client solutions for actuarial, compensation, health and welfare, pension and retirement and HR outsourcing services. Innovative Human Resources Executive demonstrates talent for turning around flagging operations and spearheading growth through proactive leadership. Experienced with HRIS and data- driven approaches to personnel management, benefits administration and organizational development. Record of success in improving recruitment and retention. Skills
Equal opportunities facilitation
Excellent
Recruitment
Excellent
Self-Motivated
Excellent
Company organization
Excellent
Benefits and compensation management
Very Good
Benefits administration
Very Good
Work History
2020-02 - Current Senior Human Resources Executive Mosvold Group of Hotels Sri Lanka, Colombo
• Directed hiring and onboarding programs for new employees.
• Designed robust compensation and benefits packages to attract top employees.
• Maintained human resources regulatory compliance with local, state and federal laws.
• Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
• Structured compensation and benefits according to market conditions and budget demands.
• Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
• Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
• Oversee and manage the performance appraisal system that drives high performance and analyze the results against the set standards.
• Work with internal stakeholders across the Group and ensure smooth employee relation culture in the organization.
• Handling payroll, ensure accuracy and timely delivery
• Handling the staff welfare activities.
• Dealing with all employee related Statutory requirements such as EPF, ETF
• Handling all employment VISA procedures.
• Grievance Handling
• Coordinating with yearly employees performance appraisal process.
• Deliver All Appointment Letters,Contract letters and renewals, MOU's, Confirmation letters and other letters etc... on time. 2018-10 - 2020-02 Human Resources Executive
Ocean Edge Suites & Hotel, Colombo
• Maintained human resources regulatory compliance with local, state and federal laws.
• Provided updates on HR policy changes to employees to satisfy compliance and state laws.
• Established critical strategic partnerships with several private equity agencies to provide full HR services to portfolio companies.
• Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
• Met with employees annually for progress reviews and performance assessments.
• Liaised between multiple business divisions to improve communications.
• Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
• Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
• Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
• Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
• Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
• Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
• Structured compensation and benefits according to market conditions and budget demands.
• Processed employee claims involving performance issues and harassment.
2013-07 - 2018-03 Human Resources Assistant
Nawaloka Hospitals PLC, Colombo
• Organized new employee orientation schedules for new hires.
• Screened applicant resumes and coordinated both phone and in- person interviews.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Processed employee termination paperwork at direction of supervisory staff.
• Administered compensation, benefits, and performance management systems at direction of supervisor.
• Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
• Set up orientations and initial training for new employees.
• Answered and redirected incoming phone calls for office.
• Coordinated employee relocation processes.
• Converted employee status from temporary to permanent.
• Created job descriptions on boards for vacant jobs.
• Conducted exit interviews with terminated employees.
• Compiled employee records from individual departments to maintain central files.
• Participated in job fairs to recruit new talent.
• Scheduled and coordinated interviews between hiring managers and potential candidates.
• Checked references for potential candidates.
• Participated in recruitment and selection process for new hires. Education
2012-12 - 2013-02 Foundation In Human Resources Management: Human Resources Management
Charted Institute of Personal Management - Colombo,Srilanka 2022-02 - 2023-02 Diploma In Human Resources Management: Human Resources Management
Charted Institute of Human Resources Management - Colombo, Sri Lanka 2023-03 - Current Charted Intermediate: Human Resources Management Charted Institute Of Human Resources Management - Colombo,Srilanka Languages
Tamil
Excellent
Sinhala
Very Good
English
Very Good
Non Related Referees
Available upon on request
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