General office/management
Resume:
Elizabeth Dillard
Duncanville, Texas 75116
Results-driven individual with a diverse background eager to contribute extensive team-management, communication, and leadership skills toward a dynamic organization.
Skills
Accomplished professional with more than 30 years in operations management and 4 years in property management experience with a focus on developing innovative and effective business solutions
Maintain excellent business acumen in effectively utilizing human and financial resources in areas including operations-remittance, management, customer service, and vendor negotiations
Achieve optimal results through proactive workflow planning coordination and administration
Effectively analyze business conditions to execute targeted action plans in order to maximize efficiency
Develop and implement targeted action plans to maximize productivity, quality control measures, including employee training, and mentoring
Experience
2019- Current
Property Manager/ Shaun T. Mian Corporation DBA Midway Tower
Show and lease vacant suites professionally and as quickly as possible to reduce vacancy loss.
Prepare leases and renewal documents for new tenants and existing tenants.
Establish and implement rental rate increase and enforce delinquency procedures.
Coordinate and monitor daily maintenance schedules.
Monitor contractors to ensure renovations are completed properly and in a timely manner.
Create floor plans for new renovations.
Submit all invoices for expenditures to the corporate office weekly to insure payment in a timely manner.
Maintain a monthly rent-roll, tenant accounting ledger and bank deposits for all tenants.
Schedule associate to appropriately prepare for off-hours emergencies.
Review monthly operating statements and implement plans of action to optimize site profitability.
Perform and document interior and exterior physical inspections as required by the polices of the organization.
Always maintain the highest economic occupancy.
2009 – 2018
General Office Manager / Allied Marketing Group
Manage 2 supervisors and their staff of 10 employees daily to review status reports and set priorities to ensure incoming work is completed in a timely manner.
Responsible for all facets of the Remittance Department, deposits, refunds, inventory, Customer Service, customer maintenance and satisfaction.
Research, prepare, and present reports pertaining to business trends to Executives to control, reduce, or eliminate negative trends affecting company margins.
Support and interaction with all departments to ensure the workflow process and new procedures are communicated, coached, trained, and executed according to company guidelines.
Interview, train, develop, and monitor all employees.
Produce reports for ordering inventory for all departments and review billing for any discrepancies.
Weekly monitoring and check request for outside vendors to ensure there is no lapse with funds that will hamper anu delays with outgoing mail.
Continued education with Mail Order Rule Guidelines pertaining to rules and regulations to ensure we are in compliance with the FTC.
2005 – 2009
Executive Office Manager/Marketing Coordinator/Personal Liaison / Allied Marketing Group
Manage day-to-day operations for Chairman/Owner – personal business travel and appointment calendar.
Maintain confidential information and relay personal communications between Chairman and associates.
Travel and hotel accommodations for incoming clients and vendors.
Coordinate and analyze service provider contracts with accounting to ensure timely pay within respective billing cycles.
Generate and reconcile expense reports, timesheets, client billing, and general correspondence.
Quality control of outgoing mail and correspondence for the Marketing Department.
All facets of office management, personal assistant, and marketing support.
1998 – 2005
Marketing Coordinator / Allied Marketing Group
Coordinate marketing program for weekly mailings.
Maintain inventory levels, negotiate pricing, and control expenditures.
Prepare weekly revenue reports for the Marketing manager which will determine what types of products to promote.
Proofread documents for promotional items, direct any corrections to appropriate departments, and provide final approvals.
Corporate liaison to outside service providers and vendors.
Update, analyze, and generate reports for outside clients with their fulfillment materials.
Responsible to ensure the funding of weekly mailings to list management companies.
1984- 1998
Remittance & Production Supervisor / Allied Marketing Group
Coordinate, distribute, and secure incoming work to a staff of 58 employees in 3 different departments.
Interview, train, develop, mentor, monitor and lead staff to maintain an effective workflow environment.
Quality and cash control of daily cash sheets and seeding process due to the large amount of cash received daily.
Communicate and generate production level figures for daily/weekly/monthly reports for business review by the Operations Manager.
Random quality control audits of employee work production.
Execute probationary, annual performance reviews, and maintain employee attendance records.
Education & Certifications
1990
Supervision and Management Program/Dallas, TX
1989
Professional Management Training Program/Dallas, TX
1977
High School Diploma/Duncanville High School
Software & Office Skills
Internet, Research, Communications
Microsoft Word
Outlook
Excel
Lotus
Mas 90
10 Key
SAP/Paychex
Custom software applications
Contact this candidate