Customer Service Team Lead

T’tege Lovings

*** * **** ***** ** · 281-***-****

***********@*******.***

SUMMARY

Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management. SKILLS

Attention to Detail

Goal Setting

Teamwork and Collaboration

Analytical Thinking

EXPERIENCE

Team Leader

Pasadena, TXWSS Warehouse Shoe Sale/ Nov 2020 to Current

Kept work areas clean, neat, and free of safety hazards to maximize efficiency.

Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.

Reviewed staff work and gave comprehensive and constructive feedback.

Operated cash register, collected payments, and provided accurate change.

Reviewed files, recordings and other documents to obtain information to respond to requests.

Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions.

Gained knowledge on footwear items and demonstrated enthusiasm and belief for product and company philosophy.

2

Unloaded truck, stocked merchandise and maintained aisles and product displays to foster neat, clean and organized aisles and sales floor.

Placed special orders or called other stores to find desired items for customers. Cashier Trainer

Pasadena, TX McDonald’s Restaurant/ Nov 2017 to Dec 2019

Trained new team members in cash register operation, stock procedures and customer services.

Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized.

Operated cash register, collected payments, and provided accurate change.

Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

Worked closely with front-end staff to assist customers.

Processed sales transactions to prevent long customer wait times.

Accepted cash and credit card payments, issued receipts, and provided change. Education and Training

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