Customer Service Medical Assistant
Resume:
Kelsey Newby
Tampa, FL
*********@*****.***
Work Experience
Allergy Technician
Florida ENT and Allergy - Tampa, FL
September 2022 to Present
• Gathered patient information upon arrival
• Took patients’ vitals and patient history
• Performing allergy tests
• Administering allergy shots
• Ordering vials
• Mixing vials
• Answering patient phone calls
• Customer service
• Stocking rooms
Medical Assistant
Lederman Kwartowitz Center for Orthopedics - West Bloomfield Township, MI April 2021 to August 2022
• Contacted patients for appointment reminders
• Recorded patient history
• Updated care plans
• Assisted with charting
• Cleaned patient rooms
• Performed numerous administrative duties
• Measured accurate vital signs
• Assisted with injections
• Applied and removed casts
• Removed staples and sutures
• Assisted with ultrasounds
• Performed x-rays
• Sterilized and set up instruments as well as washed, dried, and restocked laundry
• Conducted physician referrals as well as serviced pre-certifications on an as-needed basis.
•
• Performed clinical skills under physician supervision
• Obtained patient vitals
• Scheduled patient appointments
• Responsible for front office duties
• Processed medication refill requests
Educator/Key Leader
Somerset Mall
August 2017 to October 2021
• Developed strategies to improve customer service, drive store sales, and increase profitability.
• Ensure customer needs are met, complaints are resolved and service is quick and efficient.
• Ensure all products and displays are merchandised effectively to maximize sales and profitability.
• Run and execute overnight merchandising shifts.
Medical Assistant
Vanish vein clinic - Oak Creek, WI
February 2019 to April 2020
• Assisted providers with medical procedures
• Performed phlebotomy
• Provided wound care treatment
• Escorted patients to exam rooms
• Lead patient education
• Verified and scheduled patient appointments
• Responsible for back office duties
• Assist with ablations
• Drawing up medications
• Assist with sclerotherapy
• Assist with KTP laser therapy
Cashier
Whole Foods Market - Rochester Hills, MI
June 2015 to October 2017
• Assist customers by providing information and resolving their needs and complaints
• Greet customers entering establishment.
• Answer customers questions, and provide information procedures or policies.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits. Chevrolet Brand Ambassador North American International Auto Show (NAIAS) Chevrolet - Chicago, IL
February 2017 to February 2017
• Provide consumers with an overall friendly and welcoming environment
• Engage in conversation with consumers, explain how each activation works, and offer assistance when needed
• Educate guests on the products on display
• Greet guests and encourage consumers to take part in each on of the interactive activations Chevrolet Brand Ambassador
North American International Auto Show - Detroit, MI January 2017 to January 2017
• Provide consumers with an overall friendly and welcoming environment
• Engage in conversation with consumers, explain how each activation works, and offer assistance when needed
• Greet guests and encourage consumers to take part in each one of the activations
• Educated guests on various interactive stations
Brand Ambassador
Tigers Game - Detroit, MI
August 2016 to September 2016
• Encourage consumers to take part in the activations, and offer guidance/assistance as needed.
• Provide a fun and welcoming environment.
• Worked different activation centers.
• Educated guests on various products
• Educated guests on various interactive stations
Barista
Lifetime Fitness - Rochester Hills, MI
October 2014 to May 2015
• Provide customers with product details, such as coffee blend, preparation descriptions., as well as various supplements
• Took customers’ orders, prepared beverages, served food items, cleaned tables, and restocked bar for maximum efficiency
• Assisted customers with any concerns which may have arisen, from coffee mistakes to dietary restrictions
Education
High school or equivalent
Skills
• Time management
• CPR
• Customer Service Skills
• retail sales
• problem solving
• Microsoft Excel
• Personal training
• Medical office experience
• Experience Administering Injections
• Patient Care
• Vital Signs
• Coffee Experience
• Phone Etiquette
• ICD-10
• Insurance Verification
• HIPAA
• Medical Records
• English
• CPT coding
• EMR Systems
• Medical Coding
• Medical Imaging
• Medical Scheduling
• Documentation review
• Customer service
• Computer skills
• Patient monitoring
• Medical Terminology
• Group Fitness
Certifications and Licenses
Certified Personal Trainer
February 2020
• Provided customized workout and meal plans based on the clients goals and abilities
• Educated clients on proper form, technique, and nutrition
• Taught group training sessions
• Taught clients a variety of cardio, strength, and stretching techniques CPR Certification
Contact this candidate