Registration Specialist Support

Tiffany C. Williams-Fashimpaur

**** ******* **., ************, ** 46256 • Home: 317-***-****• Cell: 317-***-****• *********@*******.***

Experience

Senior Patient Care Technician, 09/2017 to 08/2019

Behavior Health Clinician Community North Behavioral Health – Indianapolis, IN

• Conduct intakes, assist with care and treatment of psychiatric, drug and alcohol patients, and counsel clients/patients with personal, behavioral, or psychological problems.

Performs some or all basic patient care needs such as bathing, feeding, vitals, activities of daily living, and transportation of patients.

Draws labs per physician's orders on a daily basis, to include glucose level checks, monitors symptom triggers (patients who are detoxing from substance/alcohol abuse) and conducts UDS.

Able to restrain patients as necessary to provide safety and security to staff, patients, and the patient themselves.

•Observe patients to detect behavior patterns and reports observations to licensed behavioral health

staff.

Ability to use a computer for client documentation and work-related purposes.

Certified in CPR.

Triage Specialist, 10/2016 to 09/2017

Community North Behavioral Health – Indianapolis, IN

Assists in the coordination and care of patients seeking behavioral health services.

Their essential function is to determine the nature and severity of the mental health problem and determine which level of care would best meet the needs of the patient and connect/refer them accordingly.

More than two years of experience with mentally ill or chemically dependent populations, knowledge of local resources and Behavioral Care Services, experience in crisis triage and risk assessment.

Registration Specialist, 08/2015 to 10/2016

Community North Hospital – Indianapolis, IN

Serve as a member of the Community Health Network Patient Experience team in a team- oriented capacity, Inputs patient information and insurance coverage information.

Provides updates to patients and families, assists in answering questions and concerns.

Demonstrates strong telephone, customer service and communication skills; Perform under pressure and able to take direction.

As patient registration we are required to have a high degree of responsibility, accountability, flexibility, confidentiality and discretion; Ability to work with others to promote teamwork.

Responsible for material receipt, storage, control, transfer, issue, administration and destruction of materials, in order to protect patient privacy.

Determines eligibility for insurance coverage.

Office Admin Assistant, 01/2015 to 08/2015

Defense Finance and Accounting Service (DFAS) – Indianapolis, IN

Establishes controls for timely and accurate services for the processing of memorandums, legal actions, personnel actions such as (admin leave, timekeeping, access to databases.

Performed a variety of administrative and technical support functions in the areas of personnel, and supply.

Responsible for all office related requirements including space, supplies, and services for the Command Group Maintains expertise in Microsoft Office and office systems to include (multi-line telephone, scanner, fax, copier and computer.) Receive and screen incoming calls, correspondence and visitors.

Substance Abuse Counselor, 02/2014 to 01/2015 (40hrs/week)

Indianapolis Re-Entry Educational Facility (IREF) - Indianapolis Serve as a Counselor/Addiction Recovery Specialist.

Manage 20 to 25 residents on a weekly basis.

Conduct Individual assessments, testing and group counseling sessions.

Responsible for material receipt, storage, control, transfer, issue, administration, scoring and destruction of testing materials.

Effectively monitor client treatment plan, goals, and after-care programs to reduce client recidivism.

Develop therapeutic relationship with substance abuse patients who vary in a variety of problems, such as: addictions, emotions, degrees of resistance to treatment, and/or ethnic backgrounds.

Wounded Warfighter Program (Volunteer 20-30/week).

Skills

Administrative, behavioral health, communication skills, Counselor, CPR, customer service, databases, documentation, English, fax, Information Technology, insurance, legal materials, mental health, Microsoft Office, multi-line telephone, patient care, patient privacy, copier, risk assessment, scanner, technical support, answering phones, transportation, treatment plan, triage.

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