Executive Assistant Communications Specialist
Resume:
Washington, DC *****
**********@***.***
Melinda Fallen
Objective
Seeking challenge, advancement & growth in a stable organization
Summary of Experience
Education
Experience
20 + years of Financial Management/Administrative Oversight/Supervisory Expertise/Program Mngt
20 + years of Demonstrated Outreach & Ability to lead diverse teams of professionals and volunteers
20 + years of proven ability to successfully analyze an organization's critical business requirements, identify
deficiencies and potential opportunities, and develop innovative and cost-effective solutions
10+ years of Healthcare Management
Relates easily with all levels of employees and customers/Excellent verbal and written communication skills
MBA University of the District of Columbia – Concentration – Finance
August 2022 – December 2022 Robert Half/Office Team McLean, VA
Executive Assistant
Process billing, invoices, and support to 3-4 managers/ directors; including mailing,
scheduling meetings and calendar management
Provide general administrative support to assigned executives and respond to requests with appropriate
action and confidentiality.
Primary responsibilities included scheduling meetings, making travel arrangements, composing routine
letters and memoranda, preparing databases to track information and assisting with expense reimbursement,
billing and accounts receivable.
Regularly communicate with clients and managers.
Knowledge and Skill Requirements
Demonstrate professional and confidential services;
Worked in high pressure environment, with multiple responsibilities;
Provided relief for lunch and absences other assistances as needed
And other duties as assigned
July 2018 – May 2022 United Planning Organization Washington, DC
Tax & Financial Literacy Manager
Manage the design and staffing of the VITA tax program;
Set staffing and budget targets for program implementation and make recommendations of the same to the
Division Director;
Manage the design and staffing of the financial education and micro business initiatives;
Developed partnerships with local banks, financial institutions, and community-based organizations to expand
financial education services for UPO’s clients;
Manage the program delivery, design and staffing of financial education counseling and training to customers,
including workshops and one-on-one counseling sessions;
Help develop resources to fund IDA, tax, small business and financial literacy initiatives;
Implement regular evaluation of financial education service;
Prepare monthly and quarterly budget and program performance reports for review by the Division Director;
Serve as Site Coordinator of the UPO VITA tax program;
Managed and implemented Financial Navigator Program; Set staffing and budget targets for program
implementation and supervisor Navigator;
Ensure compliance with program objectives and timelines; Coordinate with program partners FEC and DISB
Serve as Financial Navigator for the Financial Navigator Program;
Managed and implemented Financial Empowerment Cent; Set staffing and budget targets for program
implementation and supervisor Financial Counselors;
Ensured compliance with program objectives and timelines; Coordinated with program partners FEC and DISB
Served as Financial Counselor, Certified Financial Counselor, Certified Financial Educator for the Program; and
Other duties as assigned
July 2017 – July 2019 EPA/Contractor Washington, DC
Special Assistant/Communications Specialist
Serves as Assistant to two busy agency divisions to provide administrative support; including but not limited to answering phones, developing correspondences, memos and emails; and responding to inquiries. Schedules, organizes and plans activities including meetings, luncheons, travel, and department activities. Facilitates the assignment, tracking, and coordination of tasks and key deliverables. Ensures appropriate meeting set-up including web-ex info, conference numbers, Skype, voice calls, materials, linkages etc. Maintain calendar including tracking incoming requests of meetings; provide expertise tracking incoming requests for meetings; Triaging requests and either responding directly or coordinating input from group and providing a consolidated response to scheduling conflicts. Coordinating, scheduling, and preparing meeting agendas, as well as assisting with the development and preparation of briefing materials and office communications. Manage the dissemination of all meeting materials and attend weekly meetings to strategize on critical items. Compose routine client letters utilizing mail merges to distribute, maintaining and updating the database with client information and filing for document
retention. Developing documents and editing materials for accuracy and consistency, as well as ensuring documents are appropriately archived and maintained.
Responsible for procurement including ordering all office supplies; vendor selection and oversight including developing and maintaining an interoffice supply system; cataloging existing items, collecting new requests on a regular basis and performing cost-comparison analysis. Responsible for printing budget reports, reviewing and tracking spending of the division and ensuring that the division’s organizational leadership by assisting management team in improving efficiency including but not limited that spending levels are appropriate and come from the appropriate revenue streams. Maintain and create new filing system (alpha & numeric) for hard copies and create and maintain through SharePoint.
October 2010 – May 2017 District of Columbia Department of Health Washington, DC
Division Chief, Special Projects
Responsible for identifying gaps in and barriers to service, collaborates with public and private community agencies and organizations, interfaced with health care and insurance coverage providers, implemented health promotion and prevention programs and provided leadership and direction over program activities to include program oversight, data-gathering, administrative and clerical functions, and supervision to a variety of employees at both the technical and clerical levels. Ensured excellent customer service to internal & external customers; Made recommendations and policy decisions involving all issues concerning CSHCN in cooperation with the PIHB Chief and CHA Senior Deputy Director Monitored the organizational infrastructure of health systems of care for CSHCN on the state level that included all relevant state agencies, health care providers, support service providers, and consumers. Monitored a state inter-agency system that included care coordination, information system inter-agency system that included care coordination, information system integration, education and training, and changing financial relationships
Responsible for overall operation and functioning of the Special Initiatives Division and the effectiveness of its programs; and assured that comprehensive health care services and benefits are available and accessible to the broad populations of CSHCN; Established a monitoring system to assure that appropriateness and quality of services and the effectiveness of CSHCN health care systems on the state level; and established education and training on CSHCN services and issues for health care providers, school personnel, community agencies, and consumers; and supervised the development and distribution of CSHCN informational materials.
Fostered linkages with community-based service systems to address gaps and duplication in services and to assure sensitivity to cultural diversity. Collaborated with other service system integration efforts within CHA/DOH to facilitate parent networks and their participation in policy and planning of CSHCN community services; sought outside resources of funding and administered and monitored grants awarded according to District Government and Federal guidelines. Also monitored CSHCN contractual services according to District Government requirements.
Worked closely with the CHA Data, Policy, Planning and Evaluation Unit to create a system of data collection and reporting on CSHCN services and established registries to determine trends of the prevalence and incidence of certain chronic conditions; submitted annual reports, strategic plans and responses to budget request for the SID. Oversaw program procedures and protocols; represented the SID at local, regional and national meetings and conferences;
Provided final approval or resolved problems arising over leave usage of subordinates. Reviewed & resolved complaints from employees, effected minor disciplinary measures and recommended actions in more serious cases; & other duties
OTHER RELEVANT EXPERIENCE
Consortium Coordinator May 2008 – October 2010 DC Department of Health/CHA/Healthy Start
DC Program Coordinator February 2006 – May 2008 Welcome Home Program (DOJ Contract)
Fiscal Budget Coordinator April 2003 – February 2006 George Washington University Medical Center
Management Auditor December 1999 – April 2003 Office of the DC Auditor Washington, DC
Administrator December 1986 – December 1999 Center for Law & Social Policy Washington, DC
Branch Manager January 1976 – February 1986 Riggs National Bank
SKILLS
Windows XP/MACOSX Adobe Photoshop Calendar/Meetings/Scheduling
FileMaker Pro Adobe PageMaker Travel Management/Concur
MS Office-Word/Excel/PowerPoint/Access SPSS Excellent Comm/Written & Oral
Explorer / Netscape / Mozilla Foxfire Internet / Library Research Project Mngt/Event Coordination
Peachtree Quicken/QuickBooks Effective Team Player
WordPerfect Oracle Typing 70 – 75 wpm
SharePoint People Soft Interviewing /Training Skills
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