Customer Service Medical Office
Resume:
healthcare professionals.
• Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
• Checked daily doctor schedules and verified insurance.
• Recognized by management for providing exceptional customer service.
• Scheduled patients according to availability, urgency and insurance authorization guidelines.
• Developed productive working relationships with numerous insurance companv representatives.
• Selected by supervisor to train new hires on departmental processes and
software.
• Coordinated psychosocial assessments, treatment plans and progress
notes.
• Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
• Collaborated with interdisciplinary team of professionals, as well as patients and families, to determine appropriate treatment options.
• Prepared all required treatment records and reports.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
Surry Community College Dobson, NC
Medical Office Assistance
EL-BETHEL CHRISTIAN SCHOOL I LENIOR, NC
High School Diploma
05/1996 healthcare professionals.
• Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
• Checked daily doctor schedules and verified insurance.
• Recognized by management for providing exceptional customer service.
• Scheduled patients according to availability, urgency and insurance authorization guidelines.
• Developed productive working relationships with numerous insurance companv representatives.
• Selected by supervisor to train new hires on departmental processes and
software.
• Coordinated psychosocial assessments, treatment plans and progress
notes.
• Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
• Collaborated with interdisciplinary team of professionals, as well as patients and families, to determine appropriate treatment options.
• Prepared all required treatment records and reports.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
Surry Community College I Dobson, NC
Medical Office Assistance
EL-BETHEL CHRISTIAN SCHOOL I LENIOR, NC
High School Diploma
05/1996
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