Shymarrah Peppers

Objective:

To obtain a position where you may provide and assist services that

will help improve the establishment where needed.

**** ********* **, *** *

Charlotte, NC 28269

980-***-****

adv19y@r.postjobfree.com

EXPERIENCE

Charter Communications, Charlotte, NC - Billing Specialist December 2021-January 2023

● Full-time entry-level to mid-level customer service role resolving customer billing inquiries and account issues, adjusting services as, and upholding positive customer relationships.

● A flexible communicator and good listener who can multitask to solve problems. Billing Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on every customer interaction. Family Dollar, Charlotte, NC - Assistant Manager

July 2019- November 2021

● implementing workflow procedures based on direction from the company's store Manager.

● supervising employees during day-to-day tasks.

● providing customer support in escalated situations

● managing the overall workflow of a workplace.

Concentrix, Charlotte, NC — MST

OCTOBER 2018 - JULY 2019

● Manage large amounts of inbound calls in a timely manner.

● Follow communication “scripts” when handling different topics.

● Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.

● Seize opportunities to upsell products when they arise Allied Universal, Charlotte, NC — Security Professional January 2018 - September 2018

● Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.

● Obtains help by sounding alarms.

● Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.

Conduent, Charlotte, NC — Call Center Representative January 2017 - January 2018

SKILLS

Customer Service

Food Service

Teamwork

Communication

Adaptability

Cash Handling

Leadership

LANGUAGES

English

● Manage large amounts of inbound calls in a timely manner.

● Follow communication “scripts” when handling different topics.

● Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.

● Seize opportunities to upsell products when they arise. EDUCATION

Mallard Creek High School, Charlotte, NC — High School Diploma January 2012 - june 2015

Livingstone College, Salisbury, NC— Bachelors Of Art, Business

-December 2021

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