Center Representative Customer Support
Resume:
Shymarrah Peppers
Objective:
To obtain a position where you may provide and assist services that
will help improve the establishment where needed.
Charlotte, NC 28269
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EXPERIENCE
Charter Communications, Charlotte, NC - Billing Specialist December 2021-January 2023
● Full-time entry-level to mid-level customer service role resolving customer billing inquiries and account issues, adjusting services as, and upholding positive customer relationships.
● A flexible communicator and good listener who can multitask to solve problems. Billing Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on every customer interaction. Family Dollar, Charlotte, NC - Assistant Manager
July 2019- November 2021
● implementing workflow procedures based on direction from the company's store Manager.
● supervising employees during day-to-day tasks.
● providing customer support in escalated situations
● managing the overall workflow of a workplace.
Concentrix, Charlotte, NC — MST
OCTOBER 2018 - JULY 2019
● Manage large amounts of inbound calls in a timely manner.
● Follow communication “scripts” when handling different topics.
● Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
● Seize opportunities to upsell products when they arise Allied Universal, Charlotte, NC — Security Professional January 2018 - September 2018
● Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
● Obtains help by sounding alarms.
● Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
Conduent, Charlotte, NC — Call Center Representative January 2017 - January 2018
SKILLS
Customer Service
Food Service
Teamwork
Communication
Adaptability
Cash Handling
Leadership
LANGUAGES
English
● Manage large amounts of inbound calls in a timely manner.
● Follow communication “scripts” when handling different topics.
● Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
● Seize opportunities to upsell products when they arise. EDUCATION
Mallard Creek High School, Charlotte, NC — High School Diploma January 2012 - june 2015
Livingstone College, Salisbury, NC— Bachelors Of Art, Business
-December 2021
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