Customer Service Member Services

Dianna R. Phillips

Phone: 714-***-**** Email:***************@*****.*** Location: Huntington Beach, CA 92647

LinkedIn: https://www.linkedin.com/in/diannaphillips/ Web Site: di-anna.com

Remote Sales Rep-Long Beach mainly in healthcare combines a recently obtained Digital Marketing certificate at UC Irvine with a 15+ year sales career. Expertise in client-facing new account sales and management, lead generation by prospecting clients, sales presentations, and customer retention. Salesperson for two companies that sold to Corporations before taking time off as a full-time caregiver is now available to hire with new knowledge and sales skills. Accustomed to a remote work environment and a clean driving record.

Skills

Platforms/Programs/Tools: WordPress, Google Analytics, Google Ads, Business Insights, CRM. Slack, Microsoft Office Applications including Word, Excel, and PowerPoint, G-Suite including Google Docs, Spreadsheet, Google Presentations, Salesforce, Tableau, Canva, and Adobe Photoshop.

Concepts: Facebook Marketing Ads, Google Ads Marketing, Search Engine Optimization (SEO), Web Strategy, Paid Search, PPC, Negotiation Skills, Presentation Skills, B2B Sales, Product Demo, and Account Management.

Professional Work Experience

Insurance Sales Representative 2 March 2022-July 2022

AAA-Automobile Club of Southern California Huntington Beach, CA

Maintenance and service of insurance policies. Helped members by updating membership information in multiple computer systems. Assisted in processing insurance and membership payments. Providing exemplary customer services, always providing members with a sense of security with AAA and its member services.

Territory Representative-Southern California July 2021-October 2021

Phamatech Laboratories & Diagnostics Inc. San Diego, CA

Brought on as strategic account lead to facilitate onboarding of a $4 M drug testing contract (DCFS). Found 24 locations of health care providers throughout Los Angeles County and negotiated pricing and contract verbiage to receive signed contracts for Business Partnerships. Provided educational programs training in specimen collection training and information technology training of contract software to health care professional staff. Personally set up printers, laptops, and PCs for full computer IT automation and internet connection used for new health systems contracted suppliers for DCFS social services. Proving familiarity with office equipment and software.

Provided daily assistance to maintain suppliers in compliance with the contract set forth by our client contract.

Demonstrated ability to hit, sustain and exceed the goal of the contract.

Sales Partner April 2018-November 2019

SpotOn Merchant Services Orange County, CA

Drive value proposition B2B sales related to credit card processing by cold calling, utilizing my excellent written and oral communication skills and ability to persuade, influence, negotiate, and make formal presentations offering different product lines to meet clients' needs.

Develop loyalty and customer acquisition through a digital marketing strategy targeted to small and medium companies including a pharmacy.

Through meetings, we have assisted clients in building social media solutions through website design innovation and setting up marketing promotions and product launches to increase sales and brand recognition.

Attended Chamber of Commerce and community events to build business relationships and network to generate new business sales.

Manage and maintain accurate records of the sales pipeline in a Salesforce-like CRM database to track performance measures, pricing, forecasting, and data reporting for internal communication and territory penetration plan and customer mapping to provide a complete understanding of the potential of each territory.

Identified, negotiated, trained staff on the use of devices, and serviced converted clients while recruiting new leads.

National Sales Manager February 2007-April 2010

Phamatech Laboratories & Diagnostics Inc. San Diego, CA

Proven sales experience and business development by doubling drug testing lab sales first year by generating revenue by developing, selling, managing, and growing a base of drug testing accounts. Prospecting potential customers through targeted outbound activity and cultivation of existing customer relationships while leveraging price and customer service. Utilizing various sales techniques of sales calls and innovative ways to close the deal to meet sales goals.

Generated over 350 leads by identifying new opportunities in healthcare sales, holding presentations, contract negotiations through signing, and providing successful handoff to customer service.

Retained 95% of clients onboarded through my strong industry client-working relationships and understanding of the healthcare substance abuse drug testing ecosystem and decision-making process. Self-motivated to always keep the client happy through the knowledge of customers' growth goals, strategies, and initiatives.

Territory Manager-California, Nevada, and Arizona April 2000-January 2004

Laboratory Corporation of America (LabCorp) San Diego, CA

Managed Sales for SAMHSA-certified scientific laboratory selling Occupational Substance abuse drug-testing, including instant drug screening medical devices and reporting.

LabCorp had business plans to purchase a West Coast lab to cut costs of specimen transportation, utilize LabCorp couriers locally, and provide better turn-around time for clients.

As the main salesperson for POISONLAB, I felt responsible for my clients and their transition to the new lab. I worked for LabCorp Healthcare Operations while working remotely to transition clients to the new lab intelligence and reporting, utilizing my long-term relationships and interpersonal skills. Would travel to the client when necessary to problem-solve for retention of business with continuous follow-up to ensure client satisfaction.

Provided educational programs of Drug Testing Sales training at sales meetings for clinical reps so that they may upsell clinical accounts occupational drug testing for LabCorp. Would attend sales meetings to assist in closing deals for clinical reps and LabCorp.

Sales targets to Fortune 1000 companies for employee substance abuse drug testing. Effectively presenting professional proposals to C-Suite executives and above at client locations to close sales and create business partnerships.

Working trade show positioning LabCorp as the premier lab with best-in-the-class drug-testing laboratory.

Key Accomplishment:

Top Gun Award Laboratory Corporation of America.

Regional Director of Sales February 1993-March 2000

POISONLAB Forensic Scientific Laboratory, Inc. San Diego, CA

Self-Disciplined working remotely and independent building laboratory business through prospecting skills, creating own sales leads, cold-calling, proposal writing, sales presentations at the client site, client sign-up of health care providers and companies, with constant collaborative communications with lab and client to ensure client satisfaction generating new business and increased revenue for the lab.

Sold the Hospital Council of Southern California product launch for all participating hospitals' employee substance abuse drug testing services.

Coordinated and worked trade shows sometimes independently in a professional manner promoting drug testing with passion for employers and Occupational Medicine clinics in California and throughout the US.

Responsible for the business development-full sales cycle selling process including retention of business through my ability to solve problems.

Key Accomplishment:

Salesperson for POISONLAB was acquired by Laboratory Corporation of America (LabCorp) for $5.7M.

Account Executive May 1989-December 1992

Del Amo Industrial Medical Clinic Carson, CA

Worked at an industrial medical clinic during college and after learning firsthand how to deal with different types of customers and clients. A strong, caring customer service mentality was instilled in my mind that keeping the customer happy is key to success.

Key Accomplishment:

Salesperson for Del Amo Medical sold to US Healthworks for $5.4M.

Education

Digital Marketing & Communications Certification

The University of California, Irvine (UCI) Div. of Continuing Education August 2020

Multidisciplinary intensive fast-paced AI digital marketing training program with an emphasis on combining high-level analysis with real-world marketing tools and applications.

Applied principles: PPC, Organic/Paid Search, Facebook Audience Insights, Internal/External SEO, content marketing, email marketing, campaign optimization, and audience retargeting.

Self-driven and highly motivated started and completed during Covid-19. I was only one of nine to graduate. I was displaying my grit, persistence, and ability to be a team player and collaborate with others to graduate. New sales skills were taught thus my marketing skills and IT knowledge of marketing trends are up to date.

Bachelor of Science in Business Administration: Marketing Focus

California State University Long Beach

Contact this candidate