Customer Service Cleaning

James Richardson

404-***-**** *********@*****.*** Fernandina Beach, FL 32034

SUMMARY

Accomplished and proven management experience with a solid history of achievement in coaching, training and leadership development. Motivated leader with a strong organizational commitment and customer service focus.

SKILLS

Profit and loss analysis

Operations planning

Complex project negotiations

Multidisciplinary team leadership

EXPERIENCE

District Manager, Waffle House, December 2017-Current Jacksonville, FL

Responsible for the efficient operation of three restaurants in Northeast Florida and Southeast Georgia.

Staff these restaurants with quality hourly associates and supervisors. Responsible for food cost and operating supply budgets and costs. Ensure each unit is "Waffle House Way" with sanitation, production and service. Ensure these three restaurants are health code compliant. Area Director, Captain D's, April 2016-December 2017 Jacksonville, FL

Responsible for ten restaurants in Northeast Florida and Southeast Georgia. Recruited, hired, trained and mentored general managers for the stores. Recruited and trained shift leaders and assistant store managers. Managed all maintenance and facilities expenditures for these ten restaurants. Managed budgets for food, labor and paper expenses. Ensured all restaurants were health code compliant. Division Manager, Waffle House, April 2004-April 2016 Atlanta, GA

Recruit, train and develop leadership for nine restaurants. Manage three district managers and nine unit managers. Ensure control and profit goals are met for the division. Staff each restaurant with quality associate to enhance the customer service experience. Manage maintenance and facilities for each restaurant in the division. Director of Operations, Avex Flight Support, September 2002-April 2004 Cleverdale, NY

Cleverdale

Managed twenty city stations throughout the United States. Negotiated and initiated contract ground handling and aircraft cleaning service contract with major air carriers.

Staffed each station with a quality management team and customer focused personnel. Ensured customer contracts and services were fulfilled by having meetings with customers to address any service issues or concerns.

Hired, trained and coached each station team to comply with company and FAA standards. Manager Operations Control Center, Delta Connection/Atlantic Southeast Airlines, June 1991-September 2002

Atlanta, GA

Managed over 400 flights out of the Atlanta Hub to ensure timely customer service, fueling, catering, cleaning and ramp assists.

Led a team of six duty managers and fifty operations coordinators. Planned aircraft parking and gating for arrivals and departures. Met with pilots, customer service personnel and inflight management to ensure that customer service goals and safety guidelines were followed. Ensured company followed all FAA, TSA and company safety and security directives. EDUCATION AND TRAINING

Bachelor of Science

Criminal Science, Georgia State University, Atlanta GA August 1995 CERTIFICATIONS

Certified ServSafe Expiration 9/2022

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