Quality Assurance Specialist

PROFILE

Deliver first-class accountability and support to your service users/customers. As a true all-rounder I have no difficulty in going the extra mile to maintain up-to-date case records in line with agency policies. Possessing a track record in writing, record keeping and practical support, I am comfortably able to work with people who have health/complex needs. Besides this I have experience in behavioral management and possess the communication skills needed to liaise with external agencies as well as the families and friends of those I provide support to.

COMMUNICATION – Excellent written and verbal communication skills; ability to interact professionally with all levels of management and staff to develop trusting and cooperative working relationships while maintaining the highest level of confidentiality; known for tact and diplomacy when handling sensitive issues; ability to build solid relationships with business partners and specialists by fostering teamwork, partnership and collaboration in a virtual or face-to-face environment.

TECHNOLOGY – Advanced knowledge of computer software and hardware (i.e. Microsoft Office Suite Products); ability to quickly learn and master new technology.

SKILLS & ABILITIES

Microsoft Word Microsoft Excel Microsoft PowerPoint

Windows OS Mac OS Telehealth

EXPERIENCE

MERCY DRIVE INC. in New York 2020- 2021

Presently working as a Direct Support Professional with Disable children / adults. Quality Assurance Specialist:2021 to present

EDUCATION COORDINATOR 2015–2019

MINISTRY OF COMMUNITIES, GUYANA

Responsible for the development and improvement of the education delivery in the Regions—Monitor and evaluate progress on applicable educational facilities to enhance earning environment that is both effective and in line with the required educational, health & safety standards for teachers, and students. KEY OUTPUTS: Up-to-date and reliable data bank. Well organized and implemented education interventions. Adequately structured education training programs.

EDUCATION COORDINATOR 2011–2015

Ministry of Local Government & Regional Development, Guyana

Responsible for the development & improvement of health delivery in the Regions-

Monitor special needs kids and adults in receiving quality education in all aspects of their lives.

ACTING HEALTH COORDINATOR / 2013-2015

Ministry of Local Government & Regional Development, Guyana

Responsible for the development & improvement of health delivery in the Regions-1.Facilities 2. Appropriate qualified staffing, 3. Timely salary payments. 4. Transportation & safety of medical equipment and pharmaceutical drugs.

SENIOR MASTER, SCHOOL OF MATHEMATICS 2009–2011

NEW CAMPBELLVILLE SECONDARY SCHOOL, GUYANA

BSc Degree and licensure to teach high school mathematics and social psychology & moral family life education—emphasis in math education designed to give high school students the tools they need to be effective in mathematics and career guidance.

SENIOR ASSISTANT MASTER, SCHOOL OF MATHEMATICS 2008–2009

Ascension Community High School, Guyana

SENIOR ASSISTANT MASTER, MATHEMATICS 2006–2008

PLISANCE COMMUNITY HIGH SCHOOL GUYANA

VICE PRESIDENT FOR GTU EAST COAST BRANCH 2006–2008

Plaisance Community High School, Guyana

HEALTH SUPERVISOR FOR REGION #3 SECONDARY SCHOOLS 2003–2006

National Youth Health Organization (NYHO), Guyana

SPORTS AREA COORDINATOR FOR SCHOOLS AND CLUBS 2000–2006

ASSISTANT MASTER, MATHEMATICS AND PHYSICAL EDUCATION 1999–2006

Leguan Secondary School, Guyana

TEACHER 1997

Blake Primary School, Guyana

EDUCATION

UNIVERSITY OF GUYANA, GUYANA 2006-2010

Bachelor’s Degree of Social Sciences: Social Work

CYRIL POTTER COLLEGE OF EDUCATION, GUYANA 1997-1999

Under Graduate Certificate in Education

LEGUAN SECONDARY SCHOOL, GUYANA 1996

Earned diploma (High School) with excellence in six (6) subjects

ACCREDITATION

JTW INSTITUTE OF MANAGEMENT-TRAINING COLLEGE, GUYANA 2018

Project Proposal

MINISTRY OF FINANCE, GUYANA 2015

Results Based Monitoring & Evaluation

International Program for Development Evaluation Training (IPDET)

COMMUNITY ROADS IMPROVEMENT PROJECT (CRIP), MLGRD, GUYANA 2013

Customer Service, Project Management

MINISTRY OF EDUCATION, NCERD, GUYANA 2010

Health & Family Life Education (HFLE)

MINISTRY OF EDUCATION, NCERD, GUYANA 2009

Methodology in Mathematics

GUYANA AMATEUR ATHLETIC ASSOCIATION, GUYANA 2003

Level One Athletic Coach Certificate

WESLEYAN BIBLE COLLEGE, GUYANA 2001

Lay Leader Certificate

CYRIL POTTER COLLEGE OF EDUCATION, GUYANA 1999

Trained Teacher Certificate

CYRIL POTTER COLLEGE OF EDUCATION, GUYANA 1999

Moral and Family Life Certificate

CYRIL POTTER COLLEGE OF EDUCATION, GUYANA 1998

Peer Helper Certificate

Excellent references furnished upon request.

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