Kimberly Miles
Customer Service Rep.
Dallas,TX *5237
*********@*****.***
Over 15 years experience delivering a vast range of information and services to diverse customers.
: Resolving a wide range of products and service, issued speedily and satisfactorily. Maintain composure while challenging customer demands. Learning new process from beginning to end. Authorized to work in the US for any employer
Work Experience
Site Supervisor
United Protective Services - Dallas, TX
August 2018 to Present
Coordinate all of the Security Officer's activities such as scheduling shifts and training, also ensures that all the daily shift operations run smoothly. I also patrol clients property. General Warehouse/Shipping
Staff Force Personnel Services - Dallas, TX
March 2017 to August 2017
Shipping and Receiving skilled in receiving freight, shipping, maintaining and tracking inventory. Good in calculating numbers and interpreting purchase orders and invoices. Package Handler/Parcel Sorter
FedEx Ground - Hutchins, TX
September 2014 to September 2016
Unloaded truck's and routed packages throughout the facility for next day delivery. Inspected packages for damages and followed handling procedures. Sort packages to correct location according to labels. Processed packages and created mailing containers. Emergency Dispatch Operator
Monitronics Int. - Dallas, TX
August 2007 to September 2011
Monitored various system's for appropriate alarm signals and provide response. Administered outgoing calls and evaluated the requirements before dispatch. Processed and completed alarm activities as per instructions.
Office Manager
Basselar Medical Equipment - Dallas, TX
April 2005 to September 2007
Provided education to patients on the application, use,care and expected outcome for products indicated by the physician instructions and manufacturer's recommendations. Ensured that all necessary documentation is obtained as it relates to payer requirements, standard operating procedure's and any other compliance requirements, comply with all elements of HIPAA, Medicare, Medicaid and other required programs.
Customer Service/Emergency Operator
Network Multifamily - Irving, TX
April 2001 to November 2004
Monitored various systems for alarm signals and provide response. Assisted customers with their alarm problems trouble shooting alarm issues, placing various properties on/off testing the alarms walking customers through on how to arm/disarm their alarm systems. Education
Medical Assistant
PCI Training Center - Richardson, TX
March 2006 to November 2006
High school or equivalent
W W Samuell High School - Dallas, TX
August 1984 to June 1988
Skills
Quickbooks (7 years), Excel (7 years), Logistics, Shipping And Receiving (2 years), inventory (2 years), shipping (2 years), Security (10+ years), Word (7 years), Customer Service (10+ years), Organizational Skills (10+ years), Cash Handling (5 years), Management (4 years), Typing (10+ years), Stocking (2 years), Customer Support, Customer Care, CSR, Call Center, Bilingual Certifications/Licenses
Medical Assistant
March 2006 to Present
Security Guard
Assessments
Active Listening — Proficient
May 2019
Actively listening and appropriately responding in conversations. Full results: https://share.indeedassessments.com/share_assignment/hxmnd9mgn5ope7h Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.