Service Representative Automotive Finance
Resume:
DAVID SHANNON
Torrance, CA 90503
Cell: 310-***-**** E-mail: *************@*****.***
SUMMARY
●Experienced in providing support for administrative tasks and communicating effectively
●Proactive at determining alternative options and solving problems
●Technically savvy with outstanding relationship building, training, and presentation skills
●Adheres to deadlines with attention to details
CORE COMPETENCIES
●Budgeting and Finance
●Project Management
●Strong Verbal Communication
●Team Leadership
●Data Management
●MS Office & Project
●Invoicing
●MS Access Queries and Databases
●Determined costs for warranty claims
●Customer Refunds
●IBM Notes
●Adobe Acrobat
●PeopleSoft
●Salesforce
●Real Estate
●M3 - Shipping and quotation software
●Analysis
Documentation
EDUCATION
●MBA, Technology Management, University of Phoenix, Los Angeles, CA 2006
●BS, International Business, California State University, Sacramento, CA 1999
EXPERIENCE
Gregorius Pineo, Inglewood, CA October 2018 - Present
Luxury Art Manufacturer
Production Coordinator
●Oversee E-Commerce production timeline to sure orders get out on time
●Assist with customer order fulfillment and packaging
●Handle rush requests or make alterations to existing orders in a timely fashion
●Maintain contact and communication with suppliers, arrange vendor order pick-ups, and coordinate material supply for jewelers to produce pieces
●Maintain inventory through ERP system
●Quality control on production
●Process request from production and factory team
Safran Aerospace, Carson, CA August 2018 - December 2019
Airplane Lavatory Repair Station
Customer Service Representative
●Processed approvals and shipped orders accurately and on time daily lowering the error rate
●Front Desk: Greeted guests, answered multiline phone, and responded to general questions about the company
●Edited and revised documents for 100% accuracy
●Entered time and material cost to create a price quotation for airline lavatory repairs and submitted them for approval in the M3 Infor system.
●Updated scrap process to assure scrap was properly disposed and prevented items from incorrectly being scrapped, saving the company thousands
●Provided training on how to process various types of orders for accuracy and lower error rates
●Created ad hoc vendor projects for audits within scope and deadlines
●Prepared audit documents for auditors complete with processes and supporting documents
Toyota Financial Services, Torrance, CA November 2016 - September 2017
Corporate Automotive Finance
Personal Property Tax Analyst
●Researched and analyzed Personal Property Tax inquiries from internal and external customers
●Contacted local taxing jurisdictions (as needed) to resolve customer disputes
●Properly documented accounts in Salesforce CEP with research results
●Filed abatements using Access database for MA, CT, and VA
●Managed all property tax customer refunds and applied them to the customer’s accounts
American Honda Finance Corporation, Torrance, CA August 2011 - January 2016
Corporate Automotive Finance
Sales and Property Tax Accountant (June 2013 - January 2016)
●Sales and Use Tax Accountant/Personal Property Tax for state and city tax returns
Claims Analyst (March 2013 - May 2016)
●Supported extended warranty claims for HondaCare and AcuraCare
●Determined costs for warranty claims
Project Management Administrator (August 2011 - February 2013)
●Collaborated with Corporate Operations, Information Systems Department, Sales & Marketing, and other domains to track project plans, tasks, and budgets for three companywide projects
●Led the Testing phase for hardware/software updates at the nine different regional offices with the Project Manager and Project Team, following Honda’s Project Management methodology utilizing MS Project and other documents/systems
●Tracked progress during the testing phase, so the testing would be completed on time successfully without any issues
Crestec USA, Torrance, CA November 2010 - May 2011
Translation Services
Project Manager
●Managed multiple language translation projects at the same time in up to 45 different languages for medium to large sized companies in various industries including Healthcare, Technology, and Automotive
●Effectively scheduled delivery times with translators and clients to meet strict deadlines for projects as large as 1000-page manuals to projects consisting of 100 twenty-page instruction guides in multiple languages
●Proofread and coordinated multi-page documents in various languages with the Desktop Publishing group for Quality Control applying 20 different evaluation parameters before delivering the final product to the client
●Negotiated pricing with translators to find the lowest-cost, high quality product
●Developed and produced translation quotations based upon per-word pricing or prior lower cost translations stored in SDL Trados
●Pricing was determined by the existing data in the translation software databases and complex formulas based upon the company’s best practices for determining discounts
Siskiyou Blood Recovery, Mount Shasta, CA July 2002 - June 2010
Autologous Blood Transfusions
Project Lead
●Led the following projects:
●Business Loan Proposal for a $200,000 company loan
●Marketing Audit (including primary and secondary market research) for increased market penetration
●Accounting software research and analysis
●Analyzed, researched, and presented data using reports and presentations
●Created awareness of the company’s services through corporate communication with various hospital accounts
Denso International America, Inc., Long Beach, CA October 2005 - January 2006
GPS Provider Outbound Phone Verification
Outbound Phone Verification Technician
●Contacted 200-300 businesses each day exceeding expected call volume by 20% to determine information obtained was accurate with detailed recorded results
●Developed understanding of SICs, Franchise and Call Status Codes for Toyota, Honda, and GM
OK Color America Torrance, CA June 2004 - November 2004
Raw Materials Manufacturer
Assistant Buyer
●Ordered raw materials for the factory and tracked data changes for various industries
●Tracked existing inventory prices and availability
●Proofread and edited an ISO 9000 quality manual for certification
●Screened raw material suppliers and created a supplier profile based on credit background
●Corrected supply chain issues such as a damaged shipment for Honda
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