Sales Associate Reservation Specialist
Resume:
Champan Washington
*******.**********@*****.***
SKILLS: PC/MAC proficient. Word, Outlook, Some Excel, and the Internet. Multi-phone lines, calendaring, scheduling and emails.
Experience
2022- Present Wyndham Destinations - Marketing Coordinator
● In person marketing with guests checking into our resorts
● Schedule the guest to meet with member services to discuss their owner update and workshop
● The coordinator may offer gifts to the guest for participating in the update
● Partner with the resort staff to receive arrival sheets of the guests that should be checking in during their shift
● Distributing parking passes, activity schedules, and area brochures to the guest
● Must meet production standards on a weekly basis 2021-2022 Claims Customer Care Associate - Liberty Mutual
● Support policyholders while their claims are being processed.
● Provide service to customers while processing new claims and “First Notice of Loss” forms.
● Handle customers’ needs to meet our Claims Service Center goals.
● Provide policyholders with the information they need by clearly setting expectations and outlining next step.
● Work with internal and external partners.
2020- 2021 Team Coordinator -Sutherland Global Services(Airbnb)
● Support manager with the daily and weekly management of team activities.
● Collaborate within project groups when necessary - answering questions, providing feedback and aligning on the best approach.
● Act as advisor for new hires and associates while supporting the Lead in coaching the team on best practices and decision making.
● Maintain a pulse on opportunities for improvement, and communicate my findings with applicable cross-functional teams.
● Meet performance expectations regularly and own time management efficiently to deal with different types of work assignments.
● Mastering and maintaining knowledge of company policies and procedures inside and out, being an expert in any changes to workflows, processes, or policies. 2020-2021 Claims Specialist - Sutherland Global Services(Airbnb), Las Vegas, NV
● Provide excellent community support for host and guests seeking assistance from Airbnb Host Guarantee, Host Protection Insurance Experience Protection insurance.
● Initiate, investigate and resolve cases involving complex damages, liability claims, potential fraud, or brand risk, verifying facts, and determining resolutions based on internal policie
● Knowledge of company policies and procedures inside and out, being an expert in claims verification, payment processing, dispute resolution and fraud detection. 2019-2020 CS Regulatory Response Associate - Sutherland Global Services(Airbnb), Las Vegas, NV
● Work closely with regional and global legal, public policy, and public relations teams to intake and action contact from government and consumer regulatory bodies, uphold and support work of legitimization agreements, and additional ad-hoc work that protects the brand's compliance and legal standing with our external stakeholders.
● Take point on enforcement of Airbnb's Non-Discrimination Policy and our Data privacy work, along with managing issues regarding Ownership/Landlord disputes, and general issues related to the legality of home sharing in different markets.
● Champion equal and fair treatment and opportunities for everyone, and encourage others to do the same.
● effectively consider all of the factors at play and envision many possible outcomes.
2019-2019 Client Service Reservation Specialist - Sutherland Global Services(Airbnb), Las Vegas, NV
● Provide award-winning customer service to clients by guiding and educating them in their decision to find the right accommodation and destination solutions.
● Assist users, via email, with tax related inquiries. 2018-2019 Fulfillment expert Target Corporation, Las Vegas, NV
● Pick items for guest orders accurately and quickly; meeting service and required ship time standards.
● Properly prepare, pack and sort guest orders for shipment using correct materials in a timely manner.
● Locate Ship to Store orders and scan into hold upon arrival.
● Locate Ship to Store orders and scan into hold upon arrival. 2015-2019 Sales associate Target Corporation, Las Vegas, NV
● Deliver an unbeatable guest experience through welcoming interactions and product knowledge.
● Serve as a brand integrity ambassador, offering product recommendations as well as replenishment and visual merchandising.
● Make decisions to resolve guest concerns in a courteous, helpful manner.
● Pick items for guest orders accurately and quickly; meeting service and required ship time standards.
● Properly prepare, pack and sort guest orders for shipment using correct materials in a timely manner.
● Executing daily/weekly workload to support business priorities and deliver on sales goals
2011- 2015 Nanny Self Employed, Los Angeles, CA
● Before and after school care
● Toddler and Infant care.
● Meal planning
● Activity Scheduling
2010-2011 Customer Service Rep Bank of America. Los Angeles, CA
● Inbound calls assisting customers with Payment
● Follow up calls to customers
2009-2010 Client Service Specialist Auto Club Los Angeles, CA
● Handle inbound/outbound calls and answering questions from members interested in auto insurance.
● Quote and prepare auto insurance policies.
● Maintain changes to auto insurance policies including: changes to coverage’s, change of ownership and upgrade in amount or type of policy.
● Assist clients in understanding their policy.
2006-2008 Sr CS Representative School Loans Corp. Los Angeles, CA
● Act as Resource to the customer support team for first level escalation, products questions and coaching.
● Assist Supervisor in monitoring agents breaks and lunches to ensure compliance with shifts
● Support our borrowers with escalation issues and assist and advise other team members in resolving customer issues.
● Aid Client Relations with issues and loan problems.
● Point of contact for handling Clients issues.
● Responsible for negotiating, completing, and submission of loan contracts with students.
● Assist and advise other team members in resolving customer questions, complaints and concerns.
Education:
Central High School
References:
Makisha Greeno 323-***-****
Michelle Bender 760-***-****
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