Service Representative Customer
Resume:
Vincent M. Leslie
SKILLS
WORK EXPERIENCE
Sales Consultant
Concourse Athletic Club
**/**** - *******, ***** *******, GA
Achievements/Tasks
Realized pipeline opportunities, networked in-market, and owned key portfolio strategies that yielded top-line growth for the company.
Surpassed personal sales goals by prospecting via member referrals, welcome to Crunch forms, cold calls, approved flyers, guest traffic, phone inquiries, etc.
Conducted high-quality tours of facility, showcasing my knowledge of the Crunch brand.
Managed leads through CRM, scheduled appointments and tours, and maintained relationships with potential members. Demonstrated a proven track record of achieving sales targets and effectively utilizing sales tools to drive business growth.
Sales Manager
Athletic Club Northeast
08/2022 - 01/2023, Atlanta, GA
Achievements/Tasks
Executed the interviewing and hiring process, selecting qualified candidates to join the team.
Took responsibility for the training and professional growth of employees, providing training and support to ensure their success. Oversaw the effective enforcement of policies and procedures, ensuring adherence to company standards.
Conducted monthly employee evaluations, providing constructive feedback and identifying areas for improvement. Led the sales process by consistently performing as the top performer, achieving and exceeding sales targets.
Completed standard reports in a timely and accurate manner, providing essential information to management for decision-making purposes.
General Manager
American Freight
06/2020 - 08/2022, Athens, GA
Achievements/Tasks
Conducted candidate interviews and assessed their qualifications for open positions.
Encouraged and supported employees to pursue further education and training to enhance their career opportunities. Developed and updated company policies and procedures to ensure compliance with legal and regulatory requirements. Provided constructive feedback to employees to help them improve their performance and develop new skills.
Developed and executed effective sales strategies to increase revenue and achieve sales targets.
Assistant Manager
American Freight
Greenville, SC Achievements/Tasks
Evaluated resumes and cover letters to identify potential candidates for the roles.
Implemented feedback mechanisms to monitor employee progress and identify areas for improvement. Communicated policy changes and updates to employees to ensure they were aware of the company's expectations. Established a structured evaluation process to assess employee performance on a regular basis.
Conducted market research to identify new sales opportunities and potential customers.
Sales Manager
Gold’s Gym
05/2019 - 03/2020, Greenville, SC
Achievements/Tasks
Interviewed, hired, and trained staff to ensure that they were prepared to perform their roles effectively.
Established and maintained monthly, weekly, and daily sales goals for the sales team to achieve business growth targets. Assisted the General Manager with daily operational procedures, ensuring that all activities were executed smoothly.
Led the sales team to meet sales goals by providing guidance, support, and training to all staff members.
Drove production by leading the sales process through personal sales, which resulted in increased revenue and business growth.
Customer Service Representative
Trugreen
01/2017 - 04/2019, Buford, GA
Achievements/Tasks
Answered inbound customer service calls, responded to customer emails and surveys. Resolved customer service concerns by identifying the root cause of the issue.
Escalated customer issues that required extensive problem solving to the appropriate teams. Used save training and current save offers to retain customers at every opportunity.
Updated and maintained the customer database with accurate information through timely data entry.
Membership Director
Athletic Club Northeast
09/2014 - 12/2016, Atlanta, GA
Achievements/Tasks
Executed the interviewing and hiring process, selecting qualified candidates to fill open positions.
Took responsibility for the training and professional growth of employees, providing training and support to ensure success in their roles. Oversaw the effective enforcement of policies and procedures, ensuring compliance with company standards.
Conducted monthly employee evaluations, providing feedback and identifying areas for improvement.
Led the sales process by consistently being a top performer, driving business growth and exceeding sales targets. Completed standard reports timely and accurately, ensuring that all necessary documentation was filed and stored correctly.
Sales Manager
L A Fitness
09/2013 - 09/2014, Buford, GA
Achievements/Tasks
Interviewed, hired, and trained staff to ensure that they were prepared to perform their roles effectively.
Established and maintained monthly, weekly, and daily sales goals for the sales team to achieve business growth targets. Assisted the General Manager with daily operational procedures, ensuring that all activities were executed smoothly.
Led the sales team to meet sales goals by providing guidance, support, and training to all staff members.
Drove production by leading the sales process through personal sales, which resulted in increased revenue and business growth.
Sales Manager
Body Plex
12/2009 - 09/2014, Lawrenceville, GA
Achievements/Tasks
Executed the interviewing and hiring process, selecting qualified candidates to fill open positions.
Took responsibility for the training and professional growth of employees, providing training and support to ensure success in their roles. Oversaw the effective enforcement of policies and procedures, ensuring compliance with company standards.
Conducted monthly employee evaluations, providing feedback and identifying areas for improvement.
Sales Manager
Gold’s Gym
12/2006 - 11/2009, Lawrenceville, GA
Achievements/Tasks
Executed the interviewing and hiring process, selecting qualified candidates to fill open positions.
Took responsibility for the training and professional growth of employees, providing training and support to ensure success in their roles. Oversaw the effective enforcement of policies and procedures, ensuring compliance with company standards.
Led the sales process by consistently being a top performer, driving business growth and exceeding sales targets. Completed standard reports timely and accurately, ensuring that all necessary documentation was filed and stored correctly.
EDUCATION
Marketing
Alabama Agricultural and Mechanical University
1992 - 1995,
ACHIEVEMENTS
Served in United States Army Reserve (1993 - 2001)
LANGUAGES
English
Native or Bilingual Proficiency
REFERENCES
Shall be available upon request.
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