Service Representative Data Entry
Resume:
Katelyn LaHue
Rensselaer, IN *****
********@******.***
Outgoing and hardworking person professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing 7-9 years of related experience combined with results-focused and quality-driven approach. Looking to get on with a good company and learn the rolls and regulations for the task at hand!
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Gallina Insurance Agency - Rensselaer, IN
January 2023 to February 2023
I was a receptionist/CSR. I answered the phone and helped customers with any insurance questions or directed the call to whom they asked. I also was responsible for providing notes in each customers profile that kept all parties to the policy updated on any and all changes to their policies.
• Performed data entry for customer information
• Managed client records
• Set up client appointments
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
Property Manager
Bk management - Lafayette, IN
March 2021 to December 2021
Handled resident complaints and expedited maintenance requests. Inspected properties regularly to identify deficiencies and schedule repairs. Collected monthly assessments, rental fees, deposits and payments. Updated tenant and unit information to keep current in housing database. Solicited and analyzed bids for repairs, renovation and general maintenance. Oversaw and monitored preventative maintenance and energy management inspections and programs. Exercised direct supervision over property staff.
Responded to tenant maintenance requests according to agreed conditions for building functionality. Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
Facilitated tenant paperwork processing and verification. Forwarded suit list to attorney on delinquent tenants and testified in court in connection with delinquent judgments and possession litigation.
Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
Drafted and monitored budgets for overall maintenance and operations. Administration/direct support
Cdc Resources - Rensselaer, IN
February 2019 to September 2021
Maintained clean and well-organized environment for client happiness and safety. Transported clients to doctor's appointments and errands. Enhanced patient wellbeing by supporting participation in recreational activities. Supervised medication administration, personal hygiene and other activities of daily living. Tracked and reported clients' progress based on observations and conversations. Followed care plan and directions to administer medications. Developed strong and trusting rapport with patients to facilitate smooth, quality care. Documented current patient information to update vital signs, behaviors and eating habits. Monitored client's well-being, safety and comfort under physician direction. Aided with mobility and independence for disabled individuals and continually monitored safety. Assisted with planning and coordination of activities and outings based on individual needs. Assisted individuals in learning and developing new skills. Advocated for disabled individuals to foster communication and self-expression and achieve goals. Documented client progress in charts and logbooks. Improved patient outlook and daily living through compassionate care. Served meals and assisted immobile or disabled individuals with eating. Assisted client with personal hygiene, mobility and transportation. Partnered with interdisciplinary teams to implement care plans. Quality Control Inspector
Stratosphere Quality - Rensselaer, IN
March 2019 to October 2020
Assessed materials, parts and products for conformance with quality control requirements and production specifications.
Trained newly hired employees by explaining company procedures, job duties and performance expectations.
Adhered to safety protocols to minimize equipment damage and avoid injuries. Wrote detailed reports outlining performance, quality and defect rates. Completed non-destructive tests and conducted continuous inspections. Inspected and repaired products to meet project expectations. Used specialized tools to take precise measurements of various aspects of samples. Documented nonconformities and recommended techniques for prompt resolution. Consulted with engineers to resolve quality, production and efficiency problems. Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable. Developed and implemented strategies for defect prevention and process efficiency. Reviewed drawings and blueprints to complete inspection at appropriate levels. Notified supervisors about production problems and helped identify and correct concerns. Packer 09/2017 to 05/2018
Cascade pulp Brook, IN
Arranged items on pallets according to size and weight. Marked and labeled containers with accurate shipping information to prevent delays. Reviewed packing slips and other documentation to properly box requested items for shipment. Assembled cartons, crates and containers to prepare for shipping. Operated hand trucks, pallet jacks and forklifts to move materials. Reported safety or workflow concerns to leadership for further investigation. Adhered to product safety and hygiene guidelines for health and regulatory compliance. Notified team leader of product discrepancies and equipment malfunctions. Verified labels for appropriate order numbers and item specifications. General Laborer/Painter
Hollendale builders - DeMotte, IN
February 2017 to August 2019
At allendale builders. I was a general labor doing renovations on apartments. And dirt crew work. Assistant Property Manager
Purdue Hospitality Services - Lafayette, IN
March 2016 to November 2017
Worked with on-site and remote service providers to support tenants requesting accommodations. Coordinated with maintenance and contractors to promote timely turnovers after move-outs. Built relationships with service vendors and submitted associated billing statements. Conducted new employee training and annual performance reviews. Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
Completed lease applications and verifications, notifying prospects of results. Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
Educated clients on lease and rental agreements.
Updated and maintained rental agreement files and documents. Cutco Sales Representative
Cutco knifes - Valparaiso, IN
May 2016 to September 2017
Assembled customer orders from stock and packed items in boxes. Weighed or counted items for distribution to conform to company standards. Trained new employees regarding warehouse procedures and standards. Assisted in line changeovers and returned raw material to stock. Personal Care Assistant
Serene care - Dyer, IN
July 2015 to September 2017
Made beds, swept floors and sanitized surfaces to support activities of daily living. Maintained daily living standards by assisting clients with personal hygiene needs. Provided ongoing compassionate patient care for each client. Assisted with meal planning to meet nutritional plans. Transported patients to medical, dental and personal care appointments. Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets. Recorded patient temperature, pulse and blood pressure to monitor health and well-being. Laundered clothing and bedding to prevent infection. Reported concerns to nurse supervisor to promote optimal care. Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength. Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule. Completed scheduled patient check-ins and progress reports for clients. Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
Server
Marcella's - Wheatfeild, IN
January 2014 to October 2016
Greeted customers, answered questions and recommended specials to increase profits. Operated POS terminals to input orders, split bills and calculate totals. Satisfied customers by topping off drinks and offering condiments, napkins and other items. Promoted desserts, appetizers and specialty drinks to optimize sales. Communicated with hosts, bussers and kitchen staff to prepare for and serve customers. Enforced minimum age requirements for consumption of alcoholic beverages by checking identification. Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests. Served food and beverages to patrons and immediately remedied issues with orders. Trained new employees on restaurant procedures and plating techniques. Recorded meal selections and transactions in microsystem to deliver prompt service. Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Displayed enthusiasm and knowledge about restaurant's menu and products. Laborer
Eldons overhead doors - Rensselaer, IN
March 2012 to October 2015
General laboring, installation of garage doors.
Quality Control Inspector
Dwyer Instruments - Wolcott, IN
October 2013 to July 2015
Assessed materials, parts and products for conformance with quality control requirements and production specifications.
Trained newly hired employees by explaining company procedures, job duties and performance expectations.
Adhered to safety protocols to minimize equipment damage and avoid injuries. Wrote detailed reports outlining performance, quality and defect rates. Completed non-destructive tests and conducted continuous inspections. Inspected and repaired products to meet project expectations. Used specialized tools to take precise measurements of various aspects of samples. Consulted with engineers to resolve quality, production and efficiency problems. Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable. Documented nonconformities and recommended techniques for prompt resolution. Reviewed drawings and blueprints to complete inspection at appropriate levels. Developed and implemented strategies for defect prevention and process efficiency. Notified supervisors about production problems and helped identify and correct concerns. Assessed finished items for defects and ordered reworks to eliminate irregularities. Conducted routine visual inspections of glass work to uncover issues with compliance and tolerances. Inspected, tested and measured materials, products and installations against specifications. Completed thorough inspects of finished products in compliance with established protocols and compared results against production specifications.
Cashier Team Lead
Casey's - Remington, IN
July 2011 to December 2012
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Processed payments promptly for customers to exceed productivity standards. Scanned, priced and bagged customer groceries quickly to keep lines moving. Rotated and merchandised products at point-of-sale to improve impulse buy rate. Authorized discounts and special actions to resolve customer disputes and maintain satisfaction. Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Inventoried stock and placed new orders to maintain supplies for expected demand. Verified customer age requirement for alcohol or tobacco purchases. Answered customer questions and provided store information. Performed merchandising and signage updates during weekly and seasonal promotional changes. Education
High School Diploma in Building trades
North Newton Jr-Sr High School Morocco - Morocco, IN July 2012
Skills
• Fair housing mandates Organizational skills
Knowledge of leasing and market conditions First Aid/CPR Mortgages and loans Reliable & trustworthy
Commercial property People skills
Skilled multi-tasker Active listening
Multi-family property management Communication
Sales and marketing PPE use
Conflict resolution Analytical
Flexible schedule New construction
Basic math
• General laboring (6 years)
• Dirt work (6 years)
• Skid steer (1 year)
• Mini Excavator (2 years)
• Construction saftey (5 years)
• Building trades (5 years)
• Remodeling
• Quality Control
• Office Management (6 years)
• Microsoft Word (10+ years)
• Management (5 years)
• Property Leasing (4 years)
• Quality Inspection (4 years)
• Accounting (6 years)
• Quality Assurance
• Writing skills
• Communication skills
• Computer literacy
• Office experience
• English
• Clerical experience
• Microsoft Outlook
• Accounts Payable
• Maintenance
Certifications and Licenses
First Aid Certification
CPR Certification
September 2019 to September 2023
Adult and Pediatric First Aid/CPR/AED
September 2019 to September 2023
Ceu
September 2019 to September 2023
Medcore A&B
September 2021 to September 2023
Living in the community
September 2021 to September 2023
Medication administration
Food Handler Certification
Additional Information
Looking to get in with a productive company, that has the same core values as me. A company that I get in with and grow within the company as well.
Contact this candidate