General Manager, District Manager

**** ******* **

Breinigsville, PA. *****

484-***-**** Mobile

Glenn Pysher

Objective

To obtain a multi-unit manager position in a quality organization where I can use my experience creating a great guest experience and developing people to help to enhance the company’s image and results.

Experience

Ruby Tuesday

June 2022 to present

District Manager

-Responsible for 8 restaurants in PA

-Responsible for all aspects of each location

Canteen (Compass Group, NAD) Based in Charlotte, NC

November, 2007 to February, 2022

District General Manager

Responsible for 14 units in the Northeast market

Responsible for scheduling vacation coverage for over 25 units in NY/NJ/PA markets

Responsible for communication of company memos and emails to all 50 + units

1 Director of Dining and 14 unit managers and chefs report to me.

Responsible for developing budgets for all 14 units while assisting unit managers to meet or exceed those budgets.

Responsible for hiring and developing unit managers

Have beat plan 8 consecutive years

I serve as the purchasing champion for the division resolving purchasing and supply chain issues

Smokey Bones (Darden Restaurants Inc.) Based in Orlando, FL.

May, 1999 to October, 2007

Director of Operations (August, 2003 – September, 2007)

Responsible for 5 restaurants in Southeastern PA from August, 2006 to September, 2007. Previously responsible for 6 restaurants in North and South Carolina

Opened 5 of 6 restaurants in the Carolinas. This region, in its third year, won the award for the best overall region in Smokey Bones even though it had the third lowest guest count average in the concept.

Trained my replacement for the Carolinas. Also guided the development of 5 managers until they were promoted to General Managers.

General Manager (March 2001 – August 2003)

Won Darden’s highest award, Diamond Club, in 2002.

Helped 4 of my direct manager reports get promoted to General Manager.

Opened the Citrus Park, FL location. Trained a new Director of Operations on how to do an opening.

Won the Thurwanger award for service excellence as determined by mystery shops for four consecutive quarters. No other restaurant has won the award more than twice.

Kitchen Manager (May 1999 – March 2001)

Spent first 5 months on the team that developed and opened the first Smokey Bones. Helped develop the first menu. Put initial systems in place on how to operate the kitchen for the concept.

Assisted in opening 5 Smokey Bones.

Trained many of the Directors of Operations and General managers that where hired to open the early Smokey Bones

Clubhouse International in Oakbrook, IL

June, 1998– Feb, 1999

Executive Chef

Put systems in place to bring food cost in line within first 2 months.

Responsible for arranging production of food for large banquets.

Responsible for each kitchen on two levels including food quality, food production levels, food cost, labor cost and staffing.

J. Alexander’s based in Nashville, TN

Nov, 1992 – June, 1998

General Manager (Oct, 1994 – June 1998)

Operated the highest volume restaurant in the chain

Recognized for the highest operating profit the last two years of service

Kitchen Manager (Nov, 1992 – Oct, 1994)

Helped open the third restaurant in the chain, the first outside of Nashville, TN.

Education

University NC at Charlotte in Charlotte, NC

1982–1986

Studied Engineering, Math and Math Education

Participated in the Swim Team where I held the University record in the 100 meter breast stroke.

Penn State at Fogelsville in Fogelsville, PA

1981 – 1982

Interests

Time with my family, remodeling my house, landscaping my property, coaching youth baseball and basketball. Spending time outdoors.

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