Work History

Medically Disabled

Khandis

Hayden

Contact

Address

Port Huron, MI, 48060

Phone

313-***-****

E-mail

adv17a@r.postjobfree.com

Skills

Medication Administration

Filing and data archiving

Medication Management

Medical chart

documentation

Errands

Wound care maintenance

First aid and safety

Progress documentation

Disabled

S.S.A., N/A, N/A

2004-06 -

Current

Nursing Home Attendant

Grove Crest Senior Care, Pontiac, MI

Administered prescribed oral medications under

written direction of physician or as directed by home care nurse.

Massaged patients and applied preparations and

treatments such as liniment or alcohol rubs and

heat-lamp stimulation.

Coordinated daily medicine schedules and

administration to help clients address symptoms and enhance quality of life.

Administered medication as directed by physician.

Administered prescribed medications under

direction of physician.

Completed medical and program reports and

maintained records following clinic standard

operating procedures.

Developed rapport to create safe and trusting

environment for care.

Completed entries in log books, journals and care

plans to accurately document and report patient

progress.

Used Software to maintain records of services

performed and condition of patients.

Reported any unusual or urgent circumstances in

patients' condition or environment immediately to

nurse supervisor.

Entertained patients by reading aloud, playing cards and engaging in conversation.

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Purchased, prepared and served food for patients

and other members of family by following special

prescribed diets.

Followed nutritional plans to prepare optimal meals. 2021-07 -

2022-03

2002-10 - Data Entry Specialist

National City Mortgage, Miamisburg, OH

Managed documents by organizing forms, making

photocopies, filing records, preparing

correspondence and creating reports.

Completed data entry tasks with accuracy and

efficiency.

Corrected any data entry error to prevent later

issues such as duplication or data degradation.

Entered numerical data into databases with speed

and accuracy using 10-key pad.

Scanned documents and saved in database to

keep records of essential organizational information. Reviewed completed work for compliance with

regulations.

Added documents to file records and created new

records to support filing needs.

Evaluated source documents to locate information

needed for each data entry field.

Obtained scanned records and uploaded into

database.

Verified accuracy of data before transcribing.

Identified data entry errors and reported to

necessary departments.

Compiled data and reviewed information for

accuracy prior to input.

Sorted documents and maintained organized filing

process.

Monitored database updates and verified for

correctness.

Organized, sorted and checked input data against

original documents.

Located and corrected data entry errors and

reported to management.

Executed data verification to detect errors.

Tracked and maintained records for Type

department.

Compiled information and input into Type database. Outlined appropriate processes and procedures to

fulfill and complete inquiries.

Reviewed and updated client correspondence files

and database information to maintain accurate

records.

2003-09

Documents completed work in appropriate

logbooks.

Kept optimal quality levels to prevent critical errors and support team performance targets.

Customer Service Associate

Victoria Secret Direct, Kettering, OH

Maintained customer satisfaction with forward-

thinking strategies focused on addressing customer needs and resolving concerns.

Developed community reputation through

commitment to customer satisfaction and strong

client relationships.

Informed customers about special promotions and

provided detailed information for various products. Improved customer satisfaction ratings by

addressing issues and fostering timely resolution. Resolved concerns with products or services to help with retention and drive sales.

Energized and motivated in performing sales floor

activities including merchandising and selling.

Improved operational efficiencies while managing

customers requests, store inventory, transactions, new purchase orders and pricing needs.

Demonstrated items to customers and created

customer awareness, interest and sales.

Maintained accurate and current customer account

data with manual forms processing and digital

information updates.

Developed and actualized customer service

initiatives to decrease wait times.

Helped large volume of customers every day with

positive attitude and focus on customer satisfaction. Collaborated with store management and program

leadership to suggest actionable improvements and

corrective action plans.

Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Offered basic technical support for clients on wide range of company products.

Boosted sales revenue by skillfully promoting diverse service options.

2000-02 -

2002-12

Education

Answered customer telephone calls promptly to

avoid on-hold wait times.

Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products,

services and company information.

Provided primary customer support to internal and

external customers.

Cultivated customer loyalty, promoted repeat

customers and improved sales.

Fielded customer questions regarding available

merchandise, sales, current prices and upcoming

company changes.

Answered constant flow of customer calls with

minimal wait times.

Liaised with customers, management and sales

team to better understand customer needs and

recommend appropriate solutions.

Recommended products to customers, thoroughly

explaining details.

Regularly exceeded daily sales and product add-on

quotas.

Leveraged sales expertise to promote products and

capitalized on upsell opportunities.

Provided information regarding charge accounts

and loyalty programs.

Diploma: General Courses

Port Huron High School - Port Huron, MI

1991-09 -

1996-07

N/A: Radio And Television Broadcasting

Technology

Specs Howard School of Media Arts - Southfield, MI 1997-01 -

1997-10

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