Data Entry Specialist, customer service
Resume:
Work History
Medically Disabled
Khandis
Hayden
Contact
Address
Port Huron, MI, 48060
Phone
***********@*****.***
Skills
Medication Administration
Filing and data archiving
Medication Management
Medical chart
documentation
Errands
Wound care maintenance
First aid and safety
Progress documentation
Disabled
S.S.A., N/A, N/A
2004-06 -
Current
Nursing Home Attendant
Grove Crest Senior Care, Pontiac, MI
Administered prescribed oral medications under
written direction of physician or as directed by home care nurse.
Massaged patients and applied preparations and
treatments such as liniment or alcohol rubs and
heat-lamp stimulation.
Coordinated daily medicine schedules and
administration to help clients address symptoms and enhance quality of life.
Administered medication as directed by physician.
Administered prescribed medications under
direction of physician.
Completed medical and program reports and
maintained records following clinic standard
operating procedures.
Developed rapport to create safe and trusting
environment for care.
Completed entries in log books, journals and care
plans to accurately document and report patient
progress.
Used Software to maintain records of services
performed and condition of patients.
Reported any unusual or urgent circumstances in
patients' condition or environment immediately to
nurse supervisor.
Entertained patients by reading aloud, playing cards and engaging in conversation.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Purchased, prepared and served food for patients
and other members of family by following special
prescribed diets.
Followed nutritional plans to prepare optimal meals. 2021-07 -
2022-03
2002-10 - Data Entry Specialist
National City Mortgage, Miamisburg, OH
Managed documents by organizing forms, making
photocopies, filing records, preparing
correspondence and creating reports.
Completed data entry tasks with accuracy and
efficiency.
Corrected any data entry error to prevent later
issues such as duplication or data degradation.
Entered numerical data into databases with speed
and accuracy using 10-key pad.
Scanned documents and saved in database to
keep records of essential organizational information. Reviewed completed work for compliance with
regulations.
Added documents to file records and created new
records to support filing needs.
Evaluated source documents to locate information
needed for each data entry field.
Obtained scanned records and uploaded into
database.
Verified accuracy of data before transcribing.
Identified data entry errors and reported to
necessary departments.
Compiled data and reviewed information for
accuracy prior to input.
Sorted documents and maintained organized filing
process.
Monitored database updates and verified for
correctness.
Organized, sorted and checked input data against
original documents.
Located and corrected data entry errors and
reported to management.
Executed data verification to detect errors.
Tracked and maintained records for Type
department.
Compiled information and input into Type database. Outlined appropriate processes and procedures to
fulfill and complete inquiries.
Reviewed and updated client correspondence files
and database information to maintain accurate
records.
2003-09
Documents completed work in appropriate
logbooks.
Kept optimal quality levels to prevent critical errors and support team performance targets.
Customer Service Associate
Victoria Secret Direct, Kettering, OH
Maintained customer satisfaction with forward-
thinking strategies focused on addressing customer needs and resolving concerns.
Developed community reputation through
commitment to customer satisfaction and strong
client relationships.
Informed customers about special promotions and
provided detailed information for various products. Improved customer satisfaction ratings by
addressing issues and fostering timely resolution. Resolved concerns with products or services to help with retention and drive sales.
Energized and motivated in performing sales floor
activities including merchandising and selling.
Improved operational efficiencies while managing
customers requests, store inventory, transactions, new purchase orders and pricing needs.
Demonstrated items to customers and created
customer awareness, interest and sales.
Maintained accurate and current customer account
data with manual forms processing and digital
information updates.
Developed and actualized customer service
initiatives to decrease wait times.
Helped large volume of customers every day with
positive attitude and focus on customer satisfaction. Collaborated with store management and program
leadership to suggest actionable improvements and
corrective action plans.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Offered basic technical support for clients on wide range of company products.
Boosted sales revenue by skillfully promoting diverse service options.
2000-02 -
2002-12
Education
Answered customer telephone calls promptly to
avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products,
services and company information.
Provided primary customer support to internal and
external customers.
Cultivated customer loyalty, promoted repeat
customers and improved sales.
Fielded customer questions regarding available
merchandise, sales, current prices and upcoming
company changes.
Answered constant flow of customer calls with
minimal wait times.
Liaised with customers, management and sales
team to better understand customer needs and
recommend appropriate solutions.
Recommended products to customers, thoroughly
explaining details.
Regularly exceeded daily sales and product add-on
quotas.
Leveraged sales expertise to promote products and
capitalized on upsell opportunities.
Provided information regarding charge accounts
and loyalty programs.
Diploma: General Courses
Port Huron High School - Port Huron, MI
1991-09 -
1996-07
N/A: Radio And Television Broadcasting
Technology
Specs Howard School of Media Arts - Southfield, MI 1997-01 -
1997-10
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