KAREN BALDWIN

618-***-****

** ******** ***** *****, *******, MO 63023

adv16j@r.postjobfree.com

OBJECTIVE

Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.

EXPERIENCE

Craft Eats & Drinks

General Manager – Nov 2021 – Dec 2022

Ran restaurant every day from open to close. In charge of over 15 employees, hiring, firing, scheduling, training, payroll. Marketing and advertising for local events. Purchasing of Alcohol for bar section and oversee food purchasing with Kitchen Manager. Met with sales representatives weekly for new products. Created Menus, set up tastings, promote local breweries and arrange for events at restaurant, such as tastings and promotions. Hired live entertainment for events. In charge of making sure restaurant ran smoothly on a daily basis. Constant communication with customers who came in and got opinions and ideas. Gave 100% dedication to ensure that quality, made from scratch in house, nothing but the best food was hand delivered to each table along with made fresh cocktails with hand squeezed fruit juices. If something was not correct, I personally would speak to customer and make sure that they were satisfied with their visit at the end of the day.

Savannah’s Restaurant

Server/Bartender - April 2019-Dec 2020

Persuaded or influenced guest purchase by enticing with higher margin items and add-ons. Checked in with guests throughout meal service, replenishing drinks and catering to additional requests. Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations. Memorized menu to help diners make informed meal choices. Greeted and accommodated guests, building positive experience from first interaction.

Patient Service Representative Lead

BJC Healthcare - Dec 2013 - Nov 2021

Front Desk check in, check out, answered patient phone calls, worked with insurances for approvals on medical procedures and medications. coordinated botox appointments with patients and their insurance companies. Made appointments for patients on a daily basis. Worked with 5 MD's and 2 NP's. Was lead of all of the other patient service representatives and was able to help them with any issues or concerns they had. I trained new employees that were hired. Also, did the basics, such as filing, scanning, record keeping. Also was a trainer at multiple locations for the roll out of the new computer system called Epic.

Previous work breakdown:

I like to show how hard I work and I love learning new things. I like to work my way up the ladder with each company I have worked for. Craft eats and drinks, started as a part time server March 2021 and was promoted to GM in November 2021. I have been a receptionist and at many places like, Wilke Window and Door, started as receptionist, promoted to cabinet designer for the design group. 2006-2008. Empire Comfort Systems, started as receptionist and promoted to customer service representative. 2004-2006. Also have worked at Hardee’s, started as a temporary office assistant, then hired as executive assistant and promoted to a marketing manager for 31 restaurants shortly after 2002-2004. I have also been an administrative assistant at Robert Half 2000-2002. Between 2008 and 2013, I was co-owner of a roofing company that I was in charge of everything except the actual roofing and this allowed me to stay at home and work and be with my children for 5 years.