Michael Kincaid

Brook Park, OH 440-***-**** adv162@r.postjobfree.com

Education

BEREA HIGH SCHOOL

·Graduated 2004

CUYAHOGA COMMUNITY COLLEGE

·Major: Physical Education

·Attended 2004-2005

KAPLAN UNIVERSITY

·Major: Electrician

·Attended 2006-2007

Experience

CASTLE ROCK ELECTRIC – ELECTRICAL APPRENTICE MAY 2020 – DECEMBER 2021

Responsibilities included identifying, analyzing, troubleshooting, and assisting with repairs of equipment and electrical faults. Traveling out to various public and private spaces to assist the master electrician, interpreting blueprints and schematics, updating work logs, client accounts, and handling other administrative duties. Other duties included ordering replacement parts and equipment as needed, completing electrical installations and carrying out various maintenance duties. This role required working irregular hours and overtime as needed, communicating with clients in a professional, courteous manner, and collaborating with construction workers, plumbers, and other crew members.

OHIO BUSINESS MACHINES (OBM, SHARP)- SALES REP DECEMBER 2019 – APRIL 2020

Responsibilities included building relationships with outside businesseses and providing solutions for their printing needs while maintaining a regional area of business customers.

INOGEN OXYGEN SPECIALISTS - MEDICAL SALES JUNE 2018-JUNE-2019

Responsibilities included helping Elderly Patients with Oxygen needs in order to give them the best quality of life while they deal with ailments that require Oxygen. Making 100 to 200 calls per day to maintain Patient Pipeline. Handle all paperwork for the Patient while dealing their Primary care Doctor and or Specialist and filling out and filing all necessary paperwork for Medicare/Medicaid while adhering to HIPA requirements. To Attend weekly meetings and trainings and pass all required testing to be able to maintain excellent customer service while building relationships with the sick and Elderly making them feel comfortable with having a portable solution to their Oxygen needs.

VERIZON WIRELESS - SALES REP SEPTEMBER 2017-JUNE 2018

Started as a Sales rep within 3 months got promoted to Store Manager Responsibilities included Managing Sales reps scheduling and finding more creative solutions to drive sales and focus on employee accountability. To maintain and secure more than $100,000 worth of inventory and ordering to store needs, to attend weekly mandatory meetings and represent Verizon in a professional manner while maintaining excellent customer service.

CITY OF BEREA - CITY LABORER NOVEMBER 2015 – JULY 2017

Responsibilities include completing a variety of construction projects within the city limits that are assigned to the service department. Construction projects include water line repairs, hydrant replacements and testing, and road repairs and replacements. This position requires attention to detail, time management, project management, and the ability to work well within a team atmosphere.

CITY OF BEREA - WATER METER TECHNICIAN SEPTEMBER 2010 – NOVEMBER 2015

Responsibilities included scheduling and completing appointments for meter readings, repairs, and replacements. Other tasks included marking water lines, inspecting lines for water leaks, and assisting customer with questions and concerns. This position required quality customer service, conflict resolution, and time management.

THE WIRELESS CENTER - MANAGER JANUARY 2007 – SEPTEMBER 2010

Responsibilities included managing the store and supervising all sales associates, scheduling shifts and staff for the store, maintaining monthly sales goals, training sales associates on products and services, leading and attending meetings for sales initiatives, and handling any customer complaints or issues. This position required quality customer service, meetings deadlines and goals, leadership skills, sales and technical skills, conflict resolution, and the ability to manage a team of people.

Skills

·Supervisory/Management experience including training, interviewing, and performance reviews

·Sales experience including strong negotiating skills, results oriented, and ability to communicate effectively

·Customer service experience including conflict resolution. Computer experience including Microsoft Office products

·Public Service experience including but not limited to Landscaping City properties maintaining all roads including snow removal and road repairs asphalt/concrete

·Use of heavy machinery including CAT equipment such as bulldozers and tractors

·Use of Bobcat machines with multiple attachments

·Water line repair

·Tree removal

·Electrical experience including commercial and residential lighting

·Water meter installation with satellite attachments

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