Support Analyst Communications Manager

Bradon S. Nelson

**** ***** ******** #****

Kansas City, MO 64116

Cell: 816-***-****

Email: ***********@*****.***

Career Summary: Eighteen years of business analysis, eCommerce, software development and project implementation management, strategic business inside and outside the data canter, process analysis, consultative project management (Agile) for web based business application implementations, mapping high-level strategy to implementable action items and process improvements distinguish my career. History of documentation and data requirements gathering utilizing UML, for integrated sales application assessment, customer relationship management tools (CRM) and materials marketing of web based business applications. Designing, brand creation, trade marketing and sales strategy design for accounts receivable reporting application with over $10 billion in transactions, teaming with high level officers, managers, strategic partners and channel allies to analyze and understand business process and utilize technology in global market categories and succeeding in creating approximately $4 million in revenue with increased promotional activity to date and saved Fortune 500 companies millions in retained revenues.

Technologies Utilized:

Planview Daptive, Actuate, Cisco, Dell blade, cloud migration and Siebel CRM Suites, Microsoft Azure, Microsoft 365, Microsoft Dashboard, Microsoft Visio, Microsoft Project, Microsoft Business Scorecard Manager, Business Objects, Hyperion Business Intelligence, Microsoft Visio, Microsoft SQL 2000, Oracle/ATG, Adobe Omniture SiteCatalyst

Professional Experience:

General Access Technologies: Aug 2014 – Current

Strategic Business System Support Analyst

Information Technology and data center project support for a major U.S. manufacturer. Provide system, network and user support to distributed plant ERP systems, Human Resources and Sales and Marketing systems. Lead teams to implement strategic initiatives, inventory management initiatives and platform/versioning updates.

Worked with key state holders to ensure optimal network availability to include bandwidth analysis, circuit appropriation, vendor issue tracking and resolution

Managed support and key milestone delivery of Microsoft Azure cloud enterprise migration initiatives from kickoff through final end user acceptance and training

Consulting and support services for Oracle/JD Edwards EnterpriseOne cloud migration. Interface with key executive teams to ensure gap analysis and completed requirement gathering

IT data center support resource allocation planning, implementation and maintenance to support of over 700 users in 12 plants in the US and Canada

Sprint: Dec 2011 – July 2014

E-commerce Program Management Implementation and Communications Manager

Support cross functional multichannel strategies and inter channel multiplatform implementation of enterprise marketing programs to include: social, local, mobile internet, and wireless message delivery technologies. Management of strategic marketing campaigns including product, pricing, and messaging implementations on customer facing platforms, with cross functional teams utilizing Agile Program/Project Managment framework.

Responsible for regional communications regarding network upgrades to 5G functionality

Implemented and refined program effectiveness of pricing burst strategy leveraging Agile/Scrum methodologies to deliver consumer sales goals

Collaborated with various vendors to develop and implement co-branded initiatives (American Express/Samsung/Google/Apple, etc.)

Enhanced the consumer experience through leveraged marketing, messaging, and catalog across Sprint ecommerce platforms: Mobile, Wired, legacy Biz platform, Social and customer management ecosystems

Sprint: Sept 2007 – Nov 2011

Business/Consumer Program/Product Implementation Analyst

Implementation Fortune 100 marketing programs across web/ecommerce catalog platform of Sprint device offerings, service plans/attachables, and accessories across multiple Sprint ecommerce platforms; led the migration of data/inventory management, business, and consumer sales to the Sprint 2.0 ATG platform.

Deployment of Social ratings and reviews

Wired and mobile video functionality deployed on sprint.com

Mysprint 2.0 migration and functionality enhancements

Device/product (Evo family, Instinct, Samsung Tablets), service plans (Simply Everything), attachable services (Hotspot and $10 Smartphone data add on) and accessories catalog implementation and merchandizing

VML: Feb 2007 – Aug 2007

Digital Design Strategy Analyst

Consult with Client stake holders to determine overarching business goals and performance metrics

Drive business goal, issues and requirements into actionable project plan and web based brand centric deliverables leveraging Agile project/program development methodologies.

Liaise with business domain owners and project resources (account management, technical architect, design architect, producer) to ensure business objectives of function, technology, budget and timeline expectations are achieved or exceeded.

YRC Worldwide: 2004 – 2006

Sales Project Office Project Manager: Yellow Transportation, January 2006 – May 2006

Oversee all sales and marketing department initiatives for Fortune 500 Transportation Company

Project management of technology initiatives including documentation, risk analysis, change analysis, use case analysis and gap analysis

Conducted all business analysis and coordination between business owners and technology team including documentation of user group, use case analysis and business object analysis

Coordinated process and information mapping of Customer Data, Business Analytics, and Sales management Seibel CRM pilot implementation for Major Accounts Account Executives.

Worked directly with Siebel implementation team to document and map business requirements, business processes and diagrams of objects and schemes

Develop and maintain processes and content of Enterprise Senior Vice President of Sales and Marketing initiative Dashboard

Sales System Support Coordinator: Yellow Transportation, January 2005 – January 2006

Delivered remote web based business reporting systems support and training program for 500 salesperson nationwide team including standard, guaranteed and enhanced services

Analyzed, supported and managed $500 million plus sales reporting/score carding system, including strategy, ad hoc reporting, analysis, design, issue resolution and implementation of system improvements based on use case scenarios

Managed the design and development of $100 million annual revenue product research system. System was build on MS IIS, MS Share Point and MS SQL 2000. The system resulting in increased customer retention and enhanced revenue retainment

Sales Support and Strategy Business Coordinator, Yellow Transportation: May 2004 – January 2005

Implemented sales communication improvement processes leading to over 2400 saved accounts utilizing IIS with MS Access back end

Synergized with various departments to develop account approval processes resulting in over $10 Million per year in incremental revenue

Managed the automation and templating of hundreds of account administration processes and customer facing communications processes resulting in savings of over 2500 man hours per week including intranet site interface design, sales process mapping and refinement and intra departmental communication protocols

General Access Technologies: 2002 – 2004

Business Consultant

Develop, implement and executed annual client IT strategy and resource planning across broad client base including health care, finance and manufacturing

Team with managers and business partners and IT professional to ensure technology and business process alignment

Maintain and grow core product and services base to major accounts including local Fortune 100 companiesConsult, analyze, plan, design and manage cost saving measures to client bottom line through business processes integration and internet technology solutions

Develop decision matrices ROI models and project plans for executive level business partners

Trabon Solutions: 420 E. Bannister, Kansas City, MO 64121

Business Development Manager; 1998 - 2002

Configured data center hardware solutions as preferred partner of Cisco Systems (LAN WAN switches and routers) and data/app servers. (not vendor specific)

Secured contracts in Finance Business sectors, Accounts Receivable (Credit management) market segments valued at $3 Million

Identified industry segment leaders at the CFO level and developed relationships to collaborate and develop leading edge Application Service Provider (ASP) solutions for Fortune 500 companies

Lead project team of developers to completion of cost cutting B2B information supply chain, and promotions management application solutions on time and on budget. Identify and developed additional version improvements

Product Development Manager; 1999-April 2002

Account lead on a number of major accounts in a variety of businesses including industrial, medical, foodservice and professional services

Developed project plans to meet and exceed budget and implementation schedule requirements

Worked with consultants analyzing client business requirements, establishing budgets, and finalizing contracts; managed project and Developers to ensure smooth development and implementation schedules of application projects

Sales and Marketing Consultant; 1998 – Oct. 1999

Worked as liaison between IT engineers and businesses to develop cost effective client business solutions utilizing current technologies developed by national corporations such as Microsoft, IBM, Compaq, Check Point and Cisco Systems to represent 1 Million in annual sales. Responsibilities include the development of target markets and targeting solutions at system, storage and security business segments

Forged Channel Partner relationships with major national solution providers including the development of channel sales, channel marketing and channel supply chains

Developed marketing strategies for Information Technology services including broadband services, IP services, and security services in the greater Midwestern Region. Annual services sales of approximately 1 million dollars representing over half of new company

New Horizons Computer Learning Center: 6405 Metcalf Ave. Ste 200, Overland Park, KS 66202

Account Executive; 1996-98

Record for first year existing non-senior account executive sales of $500,000, Record sales for 4th month account executive in franchise history

Served in Information Technology training, consulting Global Companies and Information Technology Professionals in Applications software training and Microsoft, Novell and Lotus Network Certification in a Microsoft office environment

Awarded first place in numerous company contest and exceeded quarterly quotas

Soft Skills:

Exemplary people skills, superior organizational skills include the indoctrination of a number of proven methodologies, team and individual project management skills, negotiation skills

Spin Selling / Value Selling

Concise professional writing skills, technical documentation, presentations and proposals

Education:

Kansas State University: Psychology May 1991

Certifications:

Hewlett Packard Equipment Corporation: Product Specialist, PC Servers, Storage, and Non-Stop Alpha based systems

Cisco Systems: Business Solutions, Microsoft: Business Software Solutions, NT Administration, Oracle Corp: E-Commerce Solutions

Activities/Memberships:

BMA: Special Projects, Greater Kansas City Chamber of Commerce: Company liaison

Kansas State University Chapter Acacia Fraternity: Alumni Relations Chairman, Alumni Fundraising Co-Chairman, Kansas City Area Alumni Special Projects Chairman, Chapter President

B.U.N.A.C. - British University North America Club Student Exchange

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