Service Representative Customer

raphael de leon

**********@*****.*** 626-***-****

e-commerce/ customer service

Core Competencies

Customer service

Problem solving

Microsoft Office

Organization skills

Highly trustworthy

Detail oriented

Strong communication skills

Skilled multi tasker

Interpersonal relationships

Professional Experience

DJI SERVICE LLC Cerritos, CA

Customer Service Representative Sept 2022 – Present

Assisting customers with any questions regarding DJI products and services.

Describing product evaluation and providing repair solutions.

Using LMS/CRM systems to search case related information and answer customer’s questions.

Providing Excellent Customer Service experience and updating Shipping and delivering orders

Record the communication with customer, ensure accurate information internally and identify any areas for improvement for customer satisfaction.

Explains in laymen’s terms how to resolve technical issues.

Packing merchandise, generating shipping labels with online tracking, insurance claims and fraud.

Self Employed - eBay Los Angeles, CA

Customer Service / Sales Dec 2014 – Sept 2022

Self-starter and highly motivated eBay on-line sales specialist since 2014.

Generate a constant monthly revenue stream.

In-charge of website orders, retail customers mainly sourcing high value commodities and reselling them on eBay for profit in a global marketplace.

Shipping and delivering orders

Operating my own e-commerce store on eBay involves every facet of business relevant in today’s global economy; procurement of goods, forecasting sales trends, research and history of current applicable sales trends, sales planning and strategy, valuation of goods, foreign and domestic payments.

Dealing with freight forwarders for shipping domestic and international customers logistics.

Packing merchandise, generating shipping labels with online tracking, insurance claims and fraud.

Black Los Angeles, CA

Customer Service / Sales Oct 2010 – Nov 2014

In-charge of website orders, retail customers.

Handled calls daily with duties including signing up new customers, received customer data and presented relevant product information.

Shipping and delivering orders within downtown Los Angeles.

Handled with freight forwarders for shipping international customers.

Monitored Inventory in showroom and warehouse.

Attended the Las Vegas Market Magic Show, Dallas and Atlanta Apparel Show.

Global Accents, Inc. Torrance, CA

Bookkeeper / Customer Service / Sales / Warehouse Supervisor Oct 2005 – Oct 2010

Accounts payable, accounts receivable, answered phone calls, processed, invoiced and shipped orders.

Prepared project proposals for prospect clients.

Ensured that daily operations of the company run smoothly and efficiently.

Monitored inventory in the warehouse by conducting physical count of the items.

Monitored shipments going to retail/wholesale customers.

In-charge of retail customers.

Handled key-accounts (Hammary, Lazy boy furniture’s, Home Depot, QVC, Sears, Surefit, and Overstock.

Wireless Rush Cellphone Los Angeles, CA

Bookkeeper / Customer Service / Sales Mar 2004 – Sep 2005

In-charge of the accounts receivable and payable.

Prepared the financial reports using Excel at the end of each month.

In-charge of in-house sales.

Processed orders from eBay account.

Shipped orders via USPS, UPS and FEDEX

Processed RMA

In-charge of following up payment for over-limit, front-end and mid-range credit card accounts.

Education

City College of San Francisco, San Francisco, CA

2002-2004

University of the Philippines, Manila, Philippines

1999-2001

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