Desktop Analyst Support Technician

CHRISTOPHER HARPER

Phone: 979-***-****

Email: adv15t@r.postjobfree.com

Ability Summary

As a professional helpdesk and desktop support technician what I bring to every job is a good personality and upbeat attitude to my clients. Patience and compassion is a virtue to clients who have little or no knowledge of their PC's software and hardware. I understand that keeping my clients informed of what changes and services I am doing on their pc is greatly appreciated. This positive attitude also keeps the clients on the side of the technology department.

Employment History

07/2017 - 03/2020 Desktop Support, Computer User Support Specialists Freeport LNG, Quintana, TX

• Remote assistance/setup of pc's at remote offices

• Use of Active directory to add, modify users & create password

• Experience with SCCM imaging pc's

• Goto assist to assist users in Houston and all offices around the Freeport area

• Handling of Litigation pc's

• Helping users converting to Win10 from Win7

02/2015 - 12/2016 Field Support Technician

Exxon, Houston, TX

• Upgrading & repairing pc's

• Supporting clients via Remote Dektop at locations in Houston and the surrounding area

• Using the Remedy ticketing system to track, ship and inventory assets

• Using Active Directory to add clients to groups

• Configuring and maintaining Xerox work Center & Hp LaserJet series printers 06/2014 - 01/2015 Desktop Analyst, Computer User Support Specialists St. Luke's Hospital, Houston, TX

• Reimaging pc's, network/printer setup

• Configuring medical scanners and badge readers

• Updating workload with the Cherwell ticketing system

• Replacing power supplies, motherboards and other parts of pc as needed

• Configuring & repairing HP LaserJet printers

01/2014 - 05/2014 Desktop Analyst, Computer User Support Specialists KinderMorgan, Houston, TX

• Migrating clients from windows XP to windows 7

• Backing up clients using windows migration tools

• Updating clients in active directory

• Joining client to proper domain

• Installing programs proprietary to client

• Using Belarc advisor to collect serial numbers specific to programs

• Scheduling clients for upgrade

• Shipping hardware to remote sites for technicians to install or replace

• RSA Security Console/setting up users with access codes to login remotely

• Enabling, locking, and unlocking user accounts

Detailed References

References Available on Request

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