Customer Service Personal Assistant

Imelda Nielson

San Ysidro CA

**.*******@*****.***

#readytowork

Authorized to work in the US for any employer

Work Experience:

Human Service Specialist 02/24/2023 to PRESENT County of San Diego - San Diego, CA

● Conducts personal interviews with clients to obtain, clarify, and verify financial, demographic, medical, and other information to determine eligibility for financial, health, and medical assistance and services. Human services specialists help clients determine their eligibility for various social programs. Perform interviews to gather information about clients' medical and work history, whether they have access to child care and transportation, and their job skills.Medical

Community Health Bilingual Agent-ACCESS GENERAL INFORMATION 211 San Diego - San Diego, CA

February 2021 to Present

Patient’s advocate or liaison in a community setting. Working with outreach programs designed to promote, maintain and improve the health of the patients and their family. In addition with the programs, to provide social support and individual counseling as well. Also offer interpretation and translation services, provide culturally appropriate health education and information, help people get the care they need, give informal counseling and guidance on health behaviors, advocate for individual and community health needs, and provide some direct services such as first aid. Also provide the public of San Diego County with information regarding Benefits like Medical, CAL Fresh, CAL Works. Spanish Linguist

MVM Inc - El Centro, CA

August 2019 to January 2021

As a Spanish Linguist, my mission is to have a sense of urgency and to be an organized, deadline- driven self-starter; capable of juggling multiple priorities at once and executing each to completion. Key functions I perform:

SAFEGUARD: Work to a professional code of ethics with confidentiality and neutrality. SUMMARIZE: Provide verbal and written summaries of day-to-day communications across all levels of the Spanish language; including complex and/or highly idiomatic speech, slang, and colloquial expressions. TRANSCRIBE: Review audio/video material and write/transcribe information with a superb degree of accuracy and expression.

TRANSLATE: Accurately translate a wide variety of complex material from Spanish into Standard English. TEMPORARY Security Supervisor

STAFF PRO ALLIED UNIVERSAL-NASSCO - San Diego, CA

August 2017 to November 2017

San Diego CA, 92110

•Professional Security Site Supervisor leading security services.

•Act as a liaison between customer, Operation Manager and security officers.

•Reconciles security logs against shift responsibilities and patrols, review incident reports prior to submitting

to manager and coordinate preliminary investigations;

•Performs account audits and off-hour visits, completing required documentation.

•Capably utilizes scheduling and billing software, and to produce reports (such as Scheduling Activity, Training Detail reports, etc.) that require interpretation and action for effective business management. TEMPORARY Executive Assistant

Port of San Diego - San Diego, CA

January 2017 to April 2017

Perform responsible and confidential administrative and secretarial duties for the Director, administrative staff, and members of the City Council. •Provide information and answer the questions of the public.

•Perform a wide variety of administrative and secretarial duties as required in day-to-day operations in the Chief-Manager's office.

Analyze and prepare reports and documents of routine staff; Draft correspondence for the signature of the City Manager.

Screen the mail, telephone calls and visitors to the Chief-Manager to verify the urgency of the problem.

•Work directly with Commissioners on an ongoing basis, performing tasks such as planning and managing special events and providing miscellaneous administrative support as required. International & VIP Services Manager

AEREOMEXICO - CDMX

June 2000 to May 2014

In charge of a specialized Customer Service attending the unique National and International needs of our select group of exclusive AEROMEDICAL Clients.

To provide reservation services, hotels, babysitters, concerts, tourist, commercial and business activities to our select group of Clients. Provide hangars to the measures and times that our clients need. Provide intelligence, logistics, security and personnel infrastructure service when required by our clients. And above all confidentiality in all our operations carried out for our clients. Supervised the performance of my Customer Service floor representatives in our Boutiques and within the Airports in the Premier AEROMEDICAL Lounges.

Mainly in CDMX, Monterrey, Guadalajara, Tijuana.

Education

Associate in Spanish & English for Business

CETYS Universidad - Tijuana Baja California Mexico March 2013 to May 2015

Master's in Business Administration And Management CETYS UNIVERSIDAD - Tijuana Baja California Mexico March 2000 to September 2005

Bachelor's in Criminal Law

UNIVERSIDAD AUTÓNOMA DE BAJA CALIFORNIA - Mexicali Baja California Mexico August 1990 to September 1996

Skills

• Administration Management (10+ years)

• Bilingual: English, Spanish. (10+ years)

• Microsoft Word, Microsoft Excel, PowerPoint (10+ years)

• Case Management

• Supervising Experience

• Excel

• Linguist Experience

• Transcription

• Translation

• Interpretation

• Business Management

• Writing Skills

• Spanish

• Negotiation

• Recruiting

• Project Management

• Human Resources

• Microsoft Outlook

• Public Relations

• Events Management

• Office Management

• Personal Assistant Experience

• Interviewing

• Employee Orientation

• Customer Service (10+ years)

• Marketing (10+ years)

• Google Docs (10+ years)

• Social Media Management (10+ years)

• Legal Research

• Legal Drafting

• Fundraising

• Sales Experience (10+ years)

• Customer Service (10+ years)

• Sales Management

• Classroom Management

• English

• Security

• Intelligence Experience

• Intake Experience

• Individual / Group Counseling

• Proofreading

• Presentation Skills

• Epic

• Management

• Blogging

Certifications and Licenses

•PROFESSIONAL SUPERVISED VISITATION MONITOR

January 2018

January 2018 to Present

2018 California Rules of Court Standard 5.20. Uniform Standards of Practice for Providers of Supervised Visitation.

Family Code section 3200 defines the term “Provider” as including any individual or Supervised Visitation Center that Monitor Visitation. Supervised Visitation is contact between a Noncustodial party and one or more children in the presence of a neutral third person. GUARD REGISTRATION CARD

August 2017 to August 2019

Bureau of Security and Investigative Services. DCA Department of Consumer Affairs. TWIC CREDENTIAL

June 2018 to June 2023

Transportation Worker Identification Credential.

This credential is issued under of the United States Government. First Aid Certification

CPR Certification

Additional Information

SKILLS

• Bilingual: English, Spanish.

• Proficient in with Mac.

• Microsoft Word, Microsoft Excel, PowerPoint.

Contact this candidate