Customer Service Representative

Linda E. Flores Fernandez

California ● 714-***-**** ● lindafernflores @gmail.com

Core Competencies

●Bilingual: English/ Spanish

●Excellent Customer Service

●Experience in zoom training

●Proficient MS Word, Excel, Outlook

●Billing/ Accounting

●Multi- Task Oriented

●Time Management

●Attention to Detail

●Able to work independently

●management, and supervision

●Case Management

●Organizational / Problem Solver

Professional Experience

Call Center Supervisor Linda E Flores (REMOTE) Current (Confidential)

●Sales Representative, Excellent written and verbal communication skills

●Provide information about the products and services, Positive and professional demeanor

●Document and update customer records based on interactions, Ability to build rapport with clients

●Previous experience in customer service, sales, or other related fields

●Inbound

●Team leadership 20 members or less

●Hippa Certified

●Medical insurance, appointment setting and terms with some coding.

●OWNER Linda E Flores LLC independent contractor

Sales Agent /Customer Service Linda E Flores (REMOTE) March 2020 -Current (Confidential)

●Sales Representative, Excellent written and verbal communication skills

●Provide information about the products and services, Positive and professional demeanor

●Document and update customer records based on interactions, Ability to build rapport with clients

●Previous experience in customer service, sales, or other related fields

●Inbound/ outbound calls

●Business to Business Sales and Customer Services

Sales Agent Alliance Tax Advocate January -Feb 2020

●Sales Representative, Excellent written and verbal communication skills

●Provide information about the products and services, Positive and professional demeanor

●Document and update customer records based on interactions, Ability to build rapport with clients

●Previous experience in customer service, sales, or other related fields

Sales Agent Smart Choice Heating and Air August- November 2019

●Sales Representative, Excellent written and verbal communication skills

●Provide information about the products and services, Positive and professional demeanor

●Troubleshoot and resolve product issues and concerns, Ability to prioritize and multitask

●Document and update customer records based on interactions, Ability to build rapport with clients

●Develop and maintain a knowledge base of the evolving products and service

●Previous experience in customer service, sales, or other related fields

Business Administration Precision Precast May 2019-July 2019

●Office mechanics, customer service, daily operations of customer service and document preparation

Apprentice Cosmetologist Esther’s Beauty Salon Westminster Sept 2017 – Nov 2017

●Utilized artistic capabilities to enhance and create desired clients looks, effectively communicated to reach desired goals, Sales, and Customer Services.

Customer Service Representative Alorica Clovis, CA Dec 2015 – July 2016

●Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

●Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

●Solicit sales of new or additional services or products.

Accomplishments & Awards

● Letter of Recommendation for Sales, 2016 Alorica

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