Ketelie Williams

*** ** ***** *** • Plantation, Florida 33324

Cell: 561-***-**** • Email: adv14g@r.postjobfree.com Position. Customer Service Specialist

Objective

To obtain a full-time position with your company immediately.

Professional Skills

Bilingual: Fluent in English and Creole

Excellent written and verbal communication skills

Self-supervising and well organized, Type 45 WPM

Dependable

Pay attention to detail

Courtesy and honesty

Advanced computer skills and lots of experience using research database

Professional Experience

TeleTech Work from Home

Customer Service Representative Sept 2017-Sept 2021

• Answer telephone calls to address customers’ inquiries regarding company products and services

• Gather my information via telephone calls and make the appropriate transfers when necessary

• Interact with company’s customers to provide them with product and services information

• Deal with and help resolve customer complaints

• Suggest service upgrading to customers while generating sales leads

• Process new and maintain existing customer accounts

Broward Schools (C.S.H.S Dept.) Fort Lauderdale, FL

Consultant (Health Screening Teams) Aug 2014 –Aug 2017

Travel to elementary & middle schools in the district to conduct health screenings for students in (K, 1st, 3rd, 6th and…)

Maintain effective verbal and written communications with school personnel

Establish and maintain working relationship with teammates

Provide health screening services while implementing all screenings procedures

Follow instructions and keep accurate records

Use database system (TERMS) to access student health information and enter screening results

Men’s Warehouse Sunrise, FL

Customer Service & Sales Associate Nov 2005 –Jan 2014

• Answer incoming calls to take orders, appointments and to provide basic information: driving directions

• Prepare daily inventory of tuxedos for the store, proficient with the register and merchandise transfers

• Manage deliveries and returns of tuxedos

• Build rapport, offer supports: measurements, dry cleanings and ensure customer needs are met

• Help customers with tuxedo rentals and or suit selections

• Keep a clean and a healthy environment while monitoring store security

Education

Accounting

Atlantic Technical College Graduated May 2021

High School Diploma Graduated May 2005

Boyd H. Anderson High Florida

References

Will be provided to you upon request.

Contact this candidate