Service Representative Customer

Sandra Locklear Burris

CUSTOMER SERVICE PROFESSIONAL

**********@*****.*** • 828-***-****

Lumberton, NC

PROFILE

Expert customer service professional

with remarkable experience providing

administrative assistance and customer

service. Organized and detail-oriented

excelling at client relationships, data

entry and reporting, and business

management. Tech savvy with

experience in Microsoft Office Suite and

data management systems and able to

rapidly learn new software.

AREAS OF EXPERTISE

● Customer & Vendor Relations

● Project & Office Management

● Scheduling & Calendar Management

● Medical Coding & Billing

● Verbal & Written Communications

● Accounts Payable/Receivable

● Payroll & Recruitment

● Data Entry & Database Management

● Cross-Functional Communication

EDUCATION

Coursework in Nursing

East Carolina University

Greenville, NC

Coursework in Nursing

Pitt Community College

Greenville, NC

PROFESSIONAL EXPERIENCE

Senior Collections Specialist, 2022 to Present

Truist Financial/Ask Consulting, Lumberton, NC

Administer exceptional customer service to clients through accurately processing payments, transactions, and account adjustment forms. Streamline collection efforts through payment negotiations, renewals, and due date extensions following policy procedures and guidelines. Facilitate documentation for accounts using accurate coding and communication.

● Achieved quick success in Computer Based Training courses.

● Exceed performance expectations for collection efforts. Customer Service Representative/Dispatcher, dates? Quality Oil & Gas, Lumberton, NC

Oversaw all aspects of general office duties and accounting operations, including accounts payable, accounts receivable, and order processing. Delivered superior customer service through phone and in-person communication to determine fuel needs and consumption, product information, service work order preparations, and follow-ups.

● Compiled thorough End-of-Day reports for management. Operations Manager, 2003 - 2019

Burris Valley Farms, Canton, NC

Implemented all standard operating procedures including accounts receivable, accounts payable, database management, scheduling and calendar management, office support and physical labor to breed animals and prepare a variety of vegetables for market sales.

● Collaborated with University of Tennessee Vet School to utilize horses for teaching situations.

● Accomplishments featured in several newspapers and television news channels.

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PROFESSIONAL EXPERIENCE, CONTINUED

Additional Experience

Office Manager, David Sims & Associates, Wilmington, NC Recruiter, Best Staffing Inc, Asheville, NC

Accounting Assistant, Portrait Homes, Charlotte, NC Administrative Assistant, Department of Family Medicine at East Carolina University School of Medicine, Greenville, NC Customer Service Representative, Horizon Eye Care/Nalle Clinic/Carolina Medical Center/Presbyterian Hospital/Charlotte Ear, Nose, and Throat, Charlotte, NC

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