Sales Representative Customer Service

MITZI WALLACE

Clifton, Co ***** 276-***-**** **************@*****.*** WWW: Online Digital Resume Ambitious Outside Sales Representative developing plans to meet building and home improvement professionals' needs. Well-versed in building valued discussion around home improvement needs and opportunities to increase pro sales. Strategic and efficient with drive for applying sales techniques that support corporate mission. Highly experienced sales representative known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Regional Sales and Support

Pipeline Development

Product Knowledge

Sales Presentation

Attention to Detail

Prospecting and Cold Calling

New Business Development

Microsoft Office/ Internet Explorer

Time Management

Product Demonstrations and Presentations

Customer Service and Assistance

Salesforce CRM

Applied Mathematics

Setting Sales Goals

Inbound and Outbound Leads

Credit and Debt Card Processing

Excellent Nonverbal Communication Skills

Product and Service Information

Operational Efficiency

Phone and Email Etiquette

Tradeshow Management

Interpersonal Communication Skills

Adobe Systems Adobe Creative Suite

Home improvement industry

Project management

Client Rapport-Building

Prospect Cultivation

Client Needs Assessment

Overcoming Objections

Computer literact

Excellent verbal and written communication

Consultative Sales Techniques

Site visits

Drive sales growth to exceed plan

Driven and self motivated

Inside Sales Design Consultant, 11/2020 to Current The Home Depot – Denver, Colorado

Visited customer locations and consulted virtually to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs . PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Emphasized product features based on analysis of customers' needs. Determined needs, delivered solutions and overcame objections through consultative selling skills. Established fair pricing structures and finalized contracts to complete purchase agreements with customers.

Wrote sales contracts for orders obtained and submitted orders for processing through Salesforce. Created and updated customer accounts with relevant information. Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

Set up new accounts, established customer credit and set up payment methods. Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts. Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams.

Collected information on sales and service issues to coordinate team-wide resolutions. Followed up with customers after completed sales to assess satisfaction and resolve technical or service concern.

Prospected continuously for new business by cultivating partnerships with my stores and network of relationships.

Used digital methods and traditional telephone approaches to generate sales leads. Involved in regular team meetings and training to educate myself and store associates. Project Manager/Design Consultant, 09/2018 to 10/2020 Flawless Concepts LLC – Grand Junction, CO

Directed major client engagements and monitored asset managements Introduced new systems of organization to streamline company changes. Maintained open communication by presenting regular updates on project status to customers. Adhered to budget requirements with excellent planning and consistent expense monitoring. Tracked project and team member performance closely to quickly intervene in mistakes or delays. Used critical thinking to break down problems, evaluate solutions and make decisions. Offered friendly and efficient service to customers, handled challenging situations with ease. Carried out day-to-day duties accurately and efficiently. Made decisions independently and collaboratively on business -related challenges Business Owner/Operator, 01/2017 to 07/2018

Funky Junk Diy Studio LLC – Grand Junction, CO

Put together realistic budgets based upon costs and fees for successfully operating business. Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.

Monitored staff performance, providing final-say assessment over inquiries. Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations. Served as principal stakeholder over organization's complete operations. Oversaw end-to-end business processes to maintain proficiency and profitability. Capitalized on social media platforms to increase market awareness and recruit sales agents. Trained and motivated employees to perform daily business functions. Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.

Studied market to determine optimal pricing of goods and capitalize on emerging opportunities. Trained and coached new and existing employees to boost staff productivity. Evaluated suppliers to maintain cost controls and improve operations. Consulted with customers to assess needs and propose optimal solutions. Prepared bank deposits and handled business sales, returns and transaction reports. Optimized team hiring, training and performance.

Oversaw end-to-end business processes to maintain proficiency and profitability Put together realistic budgets based upon costs and fees for successfully operating business Associate of Arts: Education

Bob Jones University - Greenville, SC

EDUCATION

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