Care Representative Service

Priyanka

Dublin, Ohio *****

*************@*****.***

PROFESSIONAL SUMMARY:

Highly motivated and enthusiastic Customer Care Representative with 2+ years of experience in a fast-paced customer service environment. Demonstrated ability to provide excellent service to customers and resolve issues effectively. Proven track record of meeting and exceeding customer satisfaction goals.

As a customer care representative, primary responsibility is to provide excellent customer service by answering inquiries, resolving complaints, providing product information, processing orders, and requests, maintaining customer records, escalating issues, following up with customers, meeting service targets, and providing feedback to management and is to provide support and assistance to customers to ensure they have a positive experience with the company.

I am a detail-oriented and analytical thinker with excellent problem-solving skills, enabling me to identify potential issues and offer solutions to improve the quality of software products. My ability to work both independently and as part of a team, along with my excellent communication skills, allows me to collaborate with cross-functional teams effectively.

I also possess 2 years of experience in software testing methodologies and techniques. I am skilled in creating test plans, and test cases, and executing manual and automated tests for web applications.

Customer Service Representative Roles and Responsibilities:

Assisted with various customer service tasks, including responding to customer inquiries and resolving issues.

Respond to customer inquiries via phone, email, and chat.

Resolved customer inquiries and complaints in a timely and efficient manner.

Maintained accurate and up-to-date customer records.

Collaborated with other departments to ensure customer satisfaction.

Have a good understanding of the company's products or services and be able to provide accurate information to customers.

Assisted with data entry and other administrative tasks as needed.

Responsible for maintaining accurate customer records, including personal information, purchase history, and other relevant details.

Strive to meet customer service targets, such as response time, resolution time, and customer satisfaction.

Escalate complex issues or complaints to the appropriate department or supervisor for resolution.

follow up with customers to ensure that their issues have been resolved and that they are satisfied with the company's service

Testing Project Roles and Responsibilities:

Understanding the software requirements: clear understanding of the software requirements, including functional, non-functional, and technical specifications.

Developing test cases: Based on the requirements, develop test cases that cover all possible scenarios and ensure that the software meets the expected outcome

Creating test plans that outline the testing approach, test scope, and test environment.

Executing test cases and documenting the results. If any defects are found, report them to the development team and ensure that they are fixed.

Defect tracking: Track the defects from the time they are identified until they are fixed and retested.

Collaboration with the development team: Work closely with the development team to ensure that defects are fixed and that the software meets the requirements.

Provide feedback on the software quality and suggest improvements to the development team.

Continuous improvement: Continuously improve the testing process and incorporate new tools and techniques to enhance the quality of the software.

Test reporting: Furnish test reports to the project manager and stakeholders to keep them informed about the testing progress and results.

Education Details:

Bachelor of Science, RGUHS University India.

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