Customer Service Quality Inspector
Resume:
Eloisa Apergis
Vineland, NJ *8361
*****************@*****.***
I am a relentless, self-starter; take charge person not afraid to make difficult decisions. I am a very dedicated, loyal employee, and a strong leader. Throughout my career, my leadership skills have become highly effective. In addition to a very sharp set of leadership skills. I am highly skilled in operational excellence, with an extensive background in high volume, fast paced sales/service, manufacturing, and production, with a wide customer base. I've spent the last 12 years driving continuous improvement with regards to safety, quality, and production in a manufacturing, and sales/service environment.
Label Technician – Chelten House Products – October 2021 to present
* Safety – Perform safe operational checks with all mechanical equipment in accordance with SOP. Complete weekly safety one-point lessons. Adhere to proper lifting and bending requirements.
* Quality – Perform safety checks daily meeting all SOP requirements. Troubleshoot mechanical defects such as wrinkled labels, proper label orientation, folding labels, and flagged labels. Monitor daily line schedule and line changes validating proper equipment and label performance.
* Production – Ensure line is running and meeting all efficiency and performance goals. Actively participate in all line performance and improvement goals. Maintain clean workstation consistent with all GMP standards. Customer Service - Books for Less– July 2013 to October 2021
* Safety - Meeting/achieving set goals for LTA's, and recordable accidents. Promote, attend, and execute all training meetings, and safety testing.
* Quality - Continuous improvement with decreased customer complaints, with an aggressive approach to inspection of inventory, and effective, proper training for our employees.
* Production - Directly responsible for 4 employees. Indirectly responsible for over 50 hourly non-union members. Review, coach, and hold team accountable for KPI's, EBIT, sustainability, and all other goals and procedures in place to achieve profit for the company shareholders. Initiate, and execute proper training for new hires. Develop employees for future advancement. Quality Inspector- Leone Industries/Ardagh Group - June 2002 to June 2013
* Assisted with plant continuous improvement initiatives such as 5S, and green belt projects. Assuring proper procedures are in place, and, being adhered to regarding housekeeping, and overall GMP. Work hand in hand with the hot end, supply chain, sales dept, keeping with strategic operational excellence.
* Safety - Training/coaching, meeting/achieving set goals for lost time, and recordable accidents. Promote, attend, and execute all training meetings, and safety testing.
* Quality - Continuous improvement with decreased customer complaints, reduce defects, and quarantined ware, with an aggressive approach to inspection equipment setup, and effective, proper training to our newly hired quality controllers.
* Production - Directly responsible defect containment, inspection equipment set up, line flow, meeting, and exceeding company goals with regards to packaging. Maintain goals and procedures in place to achieve profit for the company shareholders. Initiate, and execute proper training for all cold end inspection employees. Develop employees for future advancement. Bevas - Restaurant - June 1997 to June 2002
* Waitress - Customer service, inventory, purchasing, cleaning, cash register.
* Shift Supervisor - Training new hires, customer service, scheduling, payroll, register, inventory. EDUCATION:
Cumberland Community College - Business Management - September 1999 to May 2000 Bridgeton High School - 1997
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