Data Entry Support Specialist

Katie Emden

Phone: 512-***-****

*********@*****.***

**** **. **** *******

Henderson, NV 89052

Result-driven cybersecurity master’s student with six-plus years of experience in data entry, customer service, and business operations. Proficient in performing research that develops ways of acquiring the type of information, data consistency and integrity, and transmitting data to different channels via a safe and confidential passage.

Education

MS CYBERSECURITY, University of Nevada May 2024

Related courses: Operating systems, Python,

Computer science & Digital forensics

BS CRIMINAL JUSTICE, Texas State University May 2017

Focus: Statistics and Data Analysis

Related courses: Research. Statistics, & Data analysis

Skills

Technical skills

•Programs: Microsoft, Excel, Access, Salesforce, Google Docs, & Adobe Acrobat

•Languages: Python, PowerShell, & Java

Operational skills

•Management of resources, budget, and projects. Collection of research, analysis of data, strategic planning, and decision-making.

•Highly developed interpersonal, organizational, and communication skills.

EXPERIENCE

MANAGER ASSISTANT ENTERPRISE SEP.2022 – JAN. 2023

Maximized customer follow-ups that increased branch ESQI (customer satisfaction score) from 78% highly satisfied customers to 91% highly satisfied clients.

Held internal training classes in computer use, software applications, Internet, and project management.

Supervised and managed a staff of eight; communicated job expectations; provided direction, and support

CUSTOMER SUPPORT SPECIALIST PARADISE LAGARDERE SEP.2017 – MAY 2022

Won employee of the month twice for exceeding company goals, daily sales, and monthly quotas.

Implemented a new sales methodology, a CRM, and a loyalty program that began improving customer service.

Project deliverables were created including case studies, presentations, implementation tools, e-learning modules, and website pages.

OPERATIONS COORDINATOR METHOD THREE SEP.2021 – JAN. 2022

Developed a new Corporate Strategic Planning methodology and coordinated all related activities.

Organized and promoted weekly specials to generate optimal revenue. A major contributor to the development, expansion, and improvement of events.

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