Project Manager Time Delivery

Iryna Balandiuk, MFin, PMP, SAFe, AWS certified

*** ******** ***** **, ********, Alberta, Canada T5X 5W6

*********.*****@*****.***; +1-587-***-****; https://www.linkedin.com/in/iryna-balandiuk-3171b771/

Professional Experience Summary

Iryna Balandiuk is a certified Project Manager and Scrum Master with over six years of project experience and a

proven record of numerous successful technology and digital transformation projects. Her areas of expertise include Software and Technology Project Management in various industries: fintech, logistics, waste management, insurance, travel&hospitality

●Managed the delivery of software development projects: CRM, ERP, Marketplace, SaaS

●Managed and lead cross-functional and cross-cultural teams in an agile transformation environment

●Experienced in managing implementation teams of various sizes (up to 50 FTE)

●Proven effective in managing cross-functional dependencies, risks and challenges resulting in more effective team performance and increased velocity

●Demonstrated success in human resource management, including staffing, conflict resolution and staff career development

●Gained international experience by working on international projects and managing cross-cultural teams

●English level – CLB 8

Experience

Iryna has worked with cross-country and international teams and has pulled together diverse teams to deliver solutions, on time, under budget, and with quality. She is experienced in full life cycle project management and ensures that her projects are implemented using a proven project methodology, focusing on stakeholder acceptance, project financials, scope and change management, communication plans, risk plans, issues logs and project cadence.

Technical Skills

●Cloud Platforms: AWS, MS Azure

●CRM: ZohoCRM, SugarCRM, SuiteCRM

●Tools:

●Project Management Tools: MS Project, Jira, SharePoint, Confluence, ServiceNow, Trello, Asana etc.

●Prototyping & Mind-mapping

●Version Control Systems: Github, Git

●Communication: MS Teams, Slack, LiveMeeting, Zoom etc.

●Project Manager Techniques & Methodologies: Agile (Scrum, Kanban, SAFe), Waterfall; PMI PMBOK standards.

●Business Analyst Techniques & Methodologies: SWOT analysis, PESTLE analysis, Requirements Elicitation, BPMN, Use Case Modelling.

Work Experience

Career Halt Nov 2022 - Present

Temporary pause in career growth due to the war in Ukraine. Utilized time to focus on evacuating my family to Canada.

Project Manager Dec 2021 – Nov 2022

EPAM Systems

An American company that specializes in service development, digital platform engineering, and digital product design, operating out of Newtown, Pennsylvania; operates in more than 100 delivery locations across 30 countries, specializing in 11 industries in 50+ countries.

Project Portfolio:

Project Manager Dec 2021 – Nov 2022 Travel E-commerce Platform Travel & Hospitality (Great Britain)

Program consists of a few projects; maintenance of five existing monolith apps, development of a micro service-based Marketplace for selling airport-related services, and an Extranet for partners and admins, Data Lake, and Data Science projects. The development was performed by 10 -12 SCRUM and Kanban-based teams.

EPAM there was involved 60 people located in the East of Europe. Budget – $4 mln.

●Managed 4 cross-functional teams; people management of EPAM-based employees.

●Trained teams in applying agile best practices and performing SCRUM ceremonies that resulted in increasing time-to-market predictability and product quality.

●Initiated the standardization and improvement of the definition of ready/done process as well as user stories template standardization across eight teams, resulting in more efficient requirements elicitation and management of cross-team dependencies and product quality.

●Initiated and implemented sprint metrics gathering and reporting that resulted in team velocity improvement and improved delivery of planned scope.

●Managed milestones delivery and effectively leveraged change management processes, resulting in on-time delivery of milestones.

Project Manager Jan 2017 – Oct 2021

Inoxoft, Lviv, Ukraine

An international software development company with offices in Philadelphia, Tel Aviv, and Lviv. Empower clients with tailor-made web and mobile solutions. Awarded as Top Web developer by Clutch. Size 200+ employees.

Customers – worked with companies from Israel, Norway, Australia, US etc.; offered software development services under the fixed bid, time & materials as well as staff augmentations types of contracts.

●Implemented QA process improvement on ongoing projects, resulting in reduced defect escape rate and increased quality of released features.

●Performed on-time and within-budget delivery of eight projects that resulted in positive reviews from clients on Clutch.co.

●Performed project turnaround on a project that was behind schedule by improving team collaboration and increasing the effectiveness of requirements elicitation and analysis. These changes resulted in a successful product release and increased client engagement, leading to the implementation of two additional projects for that client.

●Performed ongoing profitability and cost forecasting and workload balancing analysis on assigned projects, leading to efficient cost management and increased margins.

●Wrote detailed and summarized project progress reports, improving visibility and customer satisfaction.

Project Portfolio:

Project Manager Feb 2021 – Sep 2021

Marketplace for Creation and Selling NFTs Digital Art (Israel)

Iryna led the project starting from the initiation phase, facilitated the discovery phase and prepared contact documentation. The marketplace where users can turn the collectible into an NFT and sell it. The marketplace is integrated with Ethereum. Hence, the ownership of the NFTs that is acquired is proofed and cannot be corrupted. It supports credit/debit cards and simplifies the user experience by automatically creating an Ethereum account, and processing transactions. Therefore, there is no need for users to buy Ether and take care of the transaction processing. Budget - $1 mln.

Team Size: Dev Team: 10, QA Team: 2, BA Team: 1, Design Team: 1, DevOps Team: 1, 1 Architect

Planning phase:

●Analyzed and prioritized the requirements resulting in scope prioritization

●Prepared the BPMN and Use-cases diagrams along with BA

●Prepared contract documentation and communicated it with the client resulting in project initiation

●Managed discovery phase: gathered team, organized kick-off meeting, controlled preparation of key artifacts, presented the results to the client

●Built a delivery roadmap that aligned stakeholders’ expectations for 1.3-year timeline

Development phase:

●Setup project from scratch and staffed team within a short timeline (within 1,5 months) resulting in meeting profitability requirements as well as product needs

●Controlled all aspects of the project, including budget, scope, schedule, quality, and risks

●Wrote detailed and summarized project progress reports, improving visibility and customer satisfaction.

●Resolved all conflicts and change requests

●Built an MVP version within planned timelines, receiving signoff and recognition from the Customer

Environment: Jira, Confluence, Slack, MS Project, Miro, Excel, Swagger;

Data Storage – DynamoDB; API Application - Node.js, AWS Lambda functions, Elastic search, S3 bucket, Aws KMS, Media Converter; Front-end Application – React, Jest (test tool); Infrastructure - AWS cloud infrastructure; Version Control - Bitbucket

Project Manager Jun 2020 – May 2021

The Smart Cloud-based Platform for Traders Fintech (USA)

Iryna led the project starting from the planning phase. The platform provides real-time data, analytic, and actionable insights for sales and trading teams to enhance client services, and increase overall trading volumes

Team Size: Dev Team: 5 members QA Team: 1 member Design Team: 1 member DevOps Team: 1 member

●Gathered the team and set up the process

●Controlled all aspects of the project, including budget, scope, timeline, and risks

●Released the two versions of the product

Environment: Jira, Confluence, Gantter, React.js .Net, Java

Project Manager Jan 2020 – Apr 2021

Invoicing Management Software Fintech (Sweden)

Overview: SaaS e-commercial cloud platform built for automatically processing real-time transactions using algorithms. The solution automates the financial flow of the end business. It is available across Europe and in Latin America, is used by comp

Team Size: Dev Team: 6 members QA Team: 1 member BA Team: 1 member (on the vendor side), 40 developers on the client side

●Suggested improvements for requirements analysis and decomposition process resulting in UAT improvement by 50%

●Added BA to the team after several discussion rounds with the stakeholders increasing FTE and team productivity

●Implemented QA process improvement, resulting in reduced defect escape rate and increased quality of released features

●Key Achievements: gained customer trust resulting in team headcount increase by 50%, more complex scope for development

Environment: Redmine, Azure DevOps, React.JS, .NET core, Azure

Project Manager Feb 2020 – Feb 2021

Solution for Tracking Waste Stream Waste Management

Software solution (web and mobile app) that helps businesses to track the source, volume, and composition of their waste streams through scanning technology and integration with scales

Team Size: Dev Team: 4 members QA Team: 1 member Design Team: 1 member

●Resolved all conflicts, escalations, and change requests

●Stuffed tailored team to meet profitability requirements

●Managed product delivery within SDLC

●Defined functional and non-functional requirements for the product

Environment: Jira, Confluence, Slack, MS Project, .NET Core, Angular, Azure, Telerik, React Native

Project Manager Dec 2018 – Aug 2020

Fatigue Management Solution Logistics (Australia)

Overview: The solution consists of a web platform for managers and a mobile application for drivers. It helps the driver to meet all regulations, and managers - to track shifts and break regulations

Team Size: Dev Team: 3 members QA Team: 1 member Design Team: 1 member BA Team: 1 member

●Improved collaboration with the team and restored the client’s trust

●Worked with the client for 3 years and delivered 2 more products

●Performed project turnaround on a delayed project by improving team collaboration and increasing the effectiveness of requirements elicitation and analysis. These changes resulted in a successful product release and increased client engagement, leading to the implementation of two additional projects for that client.

Environment: Jira, Confluence, Slack, .NET, Angular.js, Azure, Telerik, React Native

Project Manager Dec 2018 – Jan 2020

Software Analytics Tool for Code Inspection Software Analytics, SaaS (USA, Israel)

Overview: The product shows users why code breaks in production by capturing code-level insights about application quality in real-time

Team Size: 3 cross-functional development teams on the vendor side, 4 teams on the customer side

●Improved team performance and quality of delivered functionality resulting in team scaling and initiation of two additional teams

●Initiated SCRUM process on assigned teams and spread knowledge to the teams on the client end

●Moved from the staff augmentation model to time & material one

●Reported to key stakeholders regularly increasing engagement and satisfaction level (>4.7 out of 5)

●Key achievement: motivated the team to work with complex business logic, suggested process improvements and after the first successful release was transferred to the more complex part of an application, extended the team to 3 development teams

●Managed beta version testing process on the group of early adopters

Environment: Jira Confluence Slack, React.JS, java, .NET Core, Grafana, AWS services, WordPress, Scala

Maternity Leave July 2017 – Nov 2018

Project Manager Jan 2017 – Aug 2017

Round-the-Clock Insurance Agent Insurance (Ukraine)

Overview: The Add-on on the existing CRM integrated with two native mobile apps created from scratch to inform each ensured enterprise employee about the insurance details and simplify the communication of the accidents

Team Size: Mobile Team: 2 members (iOS and Android), QA Team: 2 members, Web Team: 3 members, Design Team: 1 member, 1 team lead

●Resolved all conflicts, escalations, and change requests management

●Controlled detailed project plans and timelines

●Controlled the process of the project release and upload to App Store and Play Market

Project Manager Jan 2017 – Jul 2017

Visual Solution for Real Estate Company Real Estate (Norway)

Overview: This solution simplifies the working routine of both the real estate agents and the clients as they can find the best-fitting offers

Team Size: Dev Team: 3 members, QA Team: 1 member, Designer Team: 1 member

●Controlled detailed project plans and timelines

●Resolved all conflicts and change requests

●Controlled requirements gathering and identification

Environment: Jira, Confluence, Excel, Angular 1.6, Bootstrap, Laravel 5.4, MySQL, PHP 7, SCSS, VueJS

Project Coordinator Aug 2015 – Dec 2016

Webbook, Lviv, Ukraine

A Ukrainian outsourcing company that specializes in software development of web solutions. Size 30+ employees.

●Managed a team of eight developers and monitored their progress. Identified and documented potential risks and issues and proactively communicated with the client to effectively manage project risk.

●Simultaneously managed five small, fixed bid projects. Elicited requirements and negotiated change requests resulting in on-time delivery of the planned scope of work.

Customer Support Agent Feb 2015 – Jul 2015

Wentrum, Lviv, Ukraine

A Ukrainian outsourcing company that works in foreign markets and provides high-quality service in intelligence projects. Size 50+ employees.

●Processed orders and clients’ requests from Europe and the USA. Solved process issues resulting in reduced product returns.

Certification

Project Management Institute

Project Management Professional (PMP) certification

Amazon Web Services (AWS)

AWS Certified Cloud Practitioner

Scaled Agile, Inc.

Certified SAFe 5 Agilist

Scaled Agile, Inc.

Certified SAFe Product Owner/Product Manager

Education

The University of Banking of the National Bank of Ukraine, Lviv, Ukraine 2009 – 2015

Management of Financial and Economic Institutions, Master Degree in Finance

Latvijas Universitate, Faculty of Economics and Management, Riga, Latvia 2014 – 2015

Erasmus Exchange Program

Technical Skills: Microsoft Project, Jira, Excel, Miro, Ativo, Asana

Languages: English – CLB 8

References

Provided upon request

Contact this candidate