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Customer Service

Ocala, FL
March 21, 2023

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Lauren Norsworthy

Ocala, FL *****


Work Experience


Ocalahan's Pub & Eatery - Ocala, FL

October 2021 to Present

Various open/closing side work. Work as a team player to deliver high quality customer service. Menu and drink knowledge. Tend to all guest need from start to finish to ensure return visit. Server/Cashier

Terry's Bar & Grill - Ocala, FL

May 2021 to Present

Care for guests needs. Answer and prepare to-go orders. Expedite food on weekend nights Server

Rodeo Diner - Saint Cloud, FL

August 2020 to March 2021

Local Diner. Full service from greeting and seating guest to ensuring they enjoyed their stay. Friendly environment, team oriented. Prepared for a successful start of the day, running and closing duties for a smooth shift.


Koffee Kup - Saint Cloud, FL

January 2019 to August 2020

A server at a fast pace, customer driven restaurant. I ensured all orders were taken and delivered correctly. Shifts included 10 hour days of nonstop activity. I gained a large following that constantly asked for me specifically during their dining experience. On Saturdays and Sundays for over a year I worked the cash register which meant I must be able to multitask accepting tender and seating guests, am customer driven as I have a passion for what I do.

Shift Manager and Server

Denny's - Kissimmee, FL

June 2017 to December 2018

Taking orders while suggestive upselling to guests for them to have a diner experience they expect. Constant sidework to allow the restaurant flow. Ensuring full drinks and hot food. Handling of tender at a cash register, and the ability to resolve issues through management on cash register. As manager ran the FOH and BOH during shift. Inventory, temperatures, daily walkthrough and posting. Knowledge of restaurant and delivery orders as well as representing the Denny's brand. Server and Trainer

Nona Blue - Orlando, FL

August 2016 to May 2018

Enhancing guest experiences by offering personalized service, suggestions and pairings. Daily tasks will including taking orders accurately, delivering hot food promptly, clearing tables, and managing transactions. Certified by the company to train new servers inorder for them to be able to have the knowledge to be on the FOH.


Bumpers Pub - Bellview, FL

May 2012 to July 2014

Excellent customer service. Serve alcoholic beverages in accordance with company standards and state alcohol service requirements. Understands the bar and the menu to address guest's questions. All running and end of shift work, including work areas are stocked and ready for the next scheduled bartender to take over. Ability to work with numbers and handle cash Bartender/Server

El Taxco - Ocala, FL

March 2009 to May 2012

Working with cash and handling all tender. Responsibly serving and making drinks for guests at bar and restaurant. Working in a team environment. Suggestive pairing of Mexican drinks, beers, tequila with dishes. End of shift work and running shift work.


Rondo's Goodtime Bar and Grill - Ocala, FL

June 2007 to May 2009

Fast paced sports bar environment. Ensured fast food and fast drinks. Handled tender and took care for guests needs. Responsible serving. Maintained a fun and upbeat atmosphere. Sidework including stocking, filling dressings, deep cleaning and anything else that needed to be completed. Education

Associate in Gen Edu - AA

Eastern Florida State College - Palm Bay, FL

January 2007 to December 2014

High school in High School diploma

Vanguard High School - Ocala, FL

August 2001 to May 2006



• Bartending


Customer focus & orientation — Highly Proficient

October 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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