Service Representative Access

Paola N Barros

** ***** ***. ***. * Worcester, MA 01610. 508-***-**** ********.****@*****.***

Objective

·Seeking a position as a Patient Service Representative with Sharp Healthcare utilizing ability to assist patients professionally and provide the highest level of service.

Education

GENARAL ARTS PRESENT QUINSIGAMOND COMMUNITY COLLEGE.

HIGH SCHOOL DIPLOMA 06/2002 SOUTH HIGH SCHOOL.

Summary of Qualifications

·Three years of experience as a Patient Access Representative.

·Excellent verbal and written communication and customer service skills.

·Demonstrated ability to organize and prioritize assignments.

·Proven ability to use fax machine, calculators, printers, copiers, various computer programs, optical scanners, and credit card machines.

·Bilingual (English and Spanish).

Experience

PATIENT SERVICES REPRESENTATIVE FAMILY HEALTH CENTER 3/2013 - PRESENT

·Identifies payer source, verifies insurance eligibility, financial status and assigns correct pay type.

·Reviews Practice Management System for needed updated demographics and consent forms.

·Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.

·Schedules appointments and enters appointment date and time into computerized scheduler with a high rate of accuracy.

·Perform other duties including daily operational tasks; manage MD’s and NP’s schedules, computer entry and general office management activities as assigned.

SECRETARY ASSISTANT FRIENDLY HOUSE 1/2004 – 4/2010

·Social Services assistance and referrals for emergencies to people in need.

·Management of filing system.

·Christmas and Thanksgiving baskets registration and food pantry coordinator.

·Translation of legal documents and correspondence.

·Receptionist duties.

SHIFT MANAGER MC DONALDS 4/2010 – 10/2012

·Responsible for the overall operations day to day during the shift by managing consecutively the establishment to ensure high standards of quality for customer service, and hygiene and safety regulations.

·Maximizing profits and achieving sales targets set by head office.

·Recruiting new team members, training and developing existing employees.

·Coordinating staff scheduling, breaks and distribution of crew wages.

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