Data Entry Customer Service

Deborah Young

**** ****. #***

Lubbock, TX *****

Email: *************@*****.***

WORK EXPERIENCE

Forza Site Services

**** ****. ** – Lubbock

May 2022 - Present

Job duties/Title

Customer Services Representative- answer phones, direct calls to appropriate dept., audit equipment on the job site via company system, scan closed case files, prepare new job folders, enter pricing in billing system, file, scan, fax.

Alderson Auto Group

1120 19th St.

Lubbock, Tx 79407

Dates: October 30, 2019 to May 2022

Job Duties/Title

Lead Operator/Receptionist – answer inbound phone calls, direct customers to appropriate department, decision making, talk down customers that are difficult, friendly & courteous, greet customers that walk through the doors, direct them to proper team member, answer questions that they may have; manage two other operator schedules, assist with troubleshooting the phone system.

August 2021 – Applied for the BDC position and started working at 1702 Ave. K – answering incoming phone calls, direct callers to appropriate department, place out-going calls: schedule customer appointments, call to confirm customer appointments, follow-up calls to customers, State Inspection calls, No Show calls, Parts Calls, etc. Excellent customer service skills in person and on the telephone. I have met my goals for the two months that I’ve been in BDC.

Reason for leaving: Dealership changed working hours to 7:00pm

Bieber Farms Crawfish Address: 2310 Bieber Rd., Mamou, La. 70554

Dates: 2009 – 2019

Receptionist duties - Greet public, answer all inbound phones, data entry ie fill out forms daily, proof documents for accuracy, take orders, invoicing, collect payments, post payments to account, Quickbook entries, balance several checking accounts, completed all new hire paperwork, payroll, ten key by touch daily, type 60 wmp, excellent customer service skills; inventory, order & stock office supplies, QB entries.

Reason for leaving: - Moved to Lubbock

Dr Cutter

Dates: 2008 – 2009

Receptionist - Greet public, assist patients with sign-in log, answer phones, collect ID & insurance info., verify insurance benefits, collect payments, post to accounts, schedule appointments, verify next day’s appointments, copy, file, fax, scan, assist with refilling prescriptions, file charts at the end of the day, pull charts for next day’s patients, balance cash box, keep lobby clean and tidy.

Reason for leaving: Dr. Cutter retired & moved

Texas Commission for the Blind Address: Lubbock, Tx

Dates: 1982 – 2007

Job Duties

Greet public, answer phones, extensive data entry ie type 60 wpm, complete online forms accurately, complete case notes daily, proof documents, scan documents, fax & copy documents, schedule appointments, generate purchase orders, pay purchase orders, document payments to account, order office supplies as necessary, office supply inventory, restock office supplies as they come in, keep office machines ie copier, fax machine, stamp machine, etc. in good working order

Reason for Leaving: Retired & moved to La.

Education

High School Diploma – 1972

Strengths

Excellent organizational skills

Excellent Customer Service skills

Excellent phone etiquette

Polite & Friendly

Fast learner

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