IT Service Desk Tech, System Administrator, Project Manager

MICHAEL G WACHHOLZ

Concord, California • 415-***-**** • adv10e@r.postjobfree.com • linkedin.com/in/michaelwachholz/ CERTIFICATIONS

CompTIA A+ CompTIA Network+ CompTIA Security+ CompTIA Project+ PROFESSIONAL EXPERIENCE

Gurnick Academy of Medical Arts, LLC, Concord, CA May 2018 – Aug 2021 IT System Administrator

● Developed SharePoint 2016 & SharePoint Online site for internal HR resources reducing staffing needs by 12%

● Created an effective and productive online documentation platform to help employees resolve daily issues.

● Served as the Tier-2 point of contact for researching, diagnosing, documenting, and resolving various issues.

● Configured, installed, deployed and maintained hardware and software equipment, including routers, switches, and network appliances, while upgrading 100 workstations’ operating systems at 2 locations to maintain efficiency.

● Collaborated with vendors to manage licensing/maintenance agreements and resolve IT-related issues. Ngenuity, San Francisco, CA Oct 2017 – Jun 2018

Project Manager

● Served as a project manager conducting system analysis, planning, implementation, and quality assurance in over 5 critical projects such as Office Automation and Business Report Forms.

● Expertly performed staff training while supervising the work performance of IT specialists and conducting performance evaluations for a 5-person team, ensuring the standards/quality of human resources/services.

● Executed strategic IT system procurement and supplier evaluation to maintain the continuity of operations.

● Coordinated and arranged the relationship among 3 development teams, 5 other functional departments, and outside IT product suppliers to ensure project progress, cross-functional cooperation and outsourcing results. Cooptek, San Francisco, CA Aug 2017 – Jul 2018

Network Engineer/Field Tech

● Configured and Supported front-end and back-end server systems using Windows Server.

● Participated in Microsoft SharePoint 2016 by updating and organizing documentation to ease processes.

● Ran Cat5/Cat6 cabling for custom installations

● Responsible for POS/IP Phone systems setup/configuration

● Worked side-to-side with Project Coordinators to provide notes and photos of completed jobs Torque, Walnut Creek, CA Aug 2012 – Jan 2017

Founder/Owner/Entrepreneur

● Identified market opportunity resulting in $250,000 startup business.

● Developed domestic distributor/dealer network resulting in over 50 retail outlets nationwide.

● Developed international distribution network resulting in distribution in 24 countries. EDUCATION

Hamline University, Saint Paul, MN May 1989

Bachelor of Arts in Psychology and Industrial Relations SKILLS

● System Administration

● Systems Analysis

● Project Management

● Network Monitoring

● Operating Systems

● Google Apps

● MS SharePoint

● Windows Server

● Windows

● Mac OS

● Office 365

● Ring Central

● PC/Mac

● Adobe Acrobat

● Active Directory

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