Tisa Gill

Professional Summary

Strategic Information Technology leader skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 25+year record of building positive relationships with internal and external stakeholders. Dedicated IT Leader known for rapidly solving technical issues before operational interruptions occur. Takes ownership of company-wide technology performance metrics. Eager to collaborate with junior/senior staff and external stakeholders to advance business goals and maintain streamlined operations.

Work History

Verizon - Manager - VBand 6

Woodlawn, MD

08/2019 - Current

VBand 6 Manager at Verizon supporting US Social Security Administration (SSA) with $525M program to consolidate three desperate Unified Communication (UC) and Contact Center (CC) telephony systems for over 120,000 users in over 1500 US locations (Contract Center, Field Offices and Headquarter (HQ) locations

Spearheaded business development initiatives to drive automation across market verticals in Telecommunication industry, which resulted in $2.5M in new business over two-year period

Supervised dynamic UC team which included 15 vendor IT product teams, while driving cross-functional collaboration and delivering coaching and mentorship to advance team of IT professionals

Liaised with Chief Architect, Chief Operations Officer and Verizon Sales Leadership to evaluate risk, impact and long-term benefits of $525M acquisition, resulting in projected ROI of $50M over 3 years

Executed large-scale change management initiative to refine resource allocation throughout project lifecycle, which enhanced overall efficiency of Project Management Organization and reduced cost associated with delays by $200K per year

Diverse Systems Group, LLC - SENIOR MANAGER

Bethesda, MD

11/2013 - 08/2019

12/2015 to 08/2019 - Senior Manager responsible for overseeing of aged telephone system for $500M P14 Medical Center Addition/Alteration Project at Walter Reed National Military Medical Center, Bethesda Maryland. Responsible for managing implementation of new Hybrid ((Internet Protocol (IP) and Time Division Multiplexing (TDM)) Private Branch Exchange (PBX), Unified Communication (UC) solution to replace current Walter Reed National Military end of live Avaya/Nortel CS1000 PBX which supports everything from mobile devices users, call center, and fixed installation on Naval Support Activity Bethesda Base which supported 12,000 users at WRNMMC Bethesda

11/2013 to 12/2015 - Developed and implemented IT initiatives to support implementations of 20-50 Health IT software, systems and applications at Walter Reed National Military Medical Center, Bethesda MD which resulted in 20M in sales

Detail Responsibilities:

Responsible for implementing combination of COTS technology and process solutions to interface and integrate disparate clinical and business applications at WRNMMC Bethesda

Engaged in technical discovery calls with managers and directors of customer companies on behalf of account executives

Supported direction of requirements documentation and knowledge transfer to all appropriate teams

Actively communicated with appropriate customer contacts to resolve any and all issues for deployment and active work of technical professionals

Supported technical professionals with any and all legal, operational, or logistical issues related to deployment

Trained, coached, mentored members of cross functional team, and lead by example through hands-on project management activities

NTT DATA, Keane, Inc - PROGRAM MANAGER

Washington, DC

05/2007 - 11/2013

09/2012 to 11/2013 - Release Coordinator for US Security and Exchange Commission (SEC) core information collection and dissemination platform, EDGAR (Electronic Data Gathering, Analysis, and Retrieval) which resulted in adaption of 5 new branch offices within SEC

03/2010 to 09/2012 - Provided technical oversight of US Federal Bureau of Investigations (FBI) File Request System (FRS) in Record's Management Division resulting in improve FBI's data capture and retrieval rates by 25%

05/2007 to 03/2010 - Supported FBI Facilities and Logistics Services Division (FLSD) providing strategic oversight of FBI's Computer Assisted Facilities Management (CAFM) program to improve overall efficiencies thereby reducing capital planning budget by %15

Detail Responsibilities:

Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty

Assisted in organizing and overseeing assignments to drive operational excellence.

Established team priorities, maintained schedules and monitored performance.

Leveraged data and analytics to make informed decisions and drive business improvements.

Booz Allen Hamilton, BAH - DEPUTY PROJECT MANAGER

Lanham, MD

05/2006 - 05/2007

Deputy Project Manager for IRS TIPSS-3 Contract: Modernization Information Technology Services/Program Controls (MITS/PC) Effort

Assembled, applied, and modified established management work streams to identify specific problems which involved many variables

Captured projected labor hours on monthly basis to prepare and amortize project financials

Served as liaison and responded to requests for information from contract administrator with regular financial status updates

Briefed clients of project status on weekly and monthly basis to ensure deliverables were being met in timely fashion to clients' expectations

Keane Federal Systems - Principal Consultant

Washington, DC

08/2004 - 05/2006

Represented Office of Policy and Planning/Project Assurance Unit (Project Controls) for US Federal Bureau of Investigations (FBI) Office of Chief Information Technology Office

Served as Subject Matter Expert in area of Risk Management utilizing NIST Risk Management Framework

Coordinated KMI Risk Planning by facilitating brainstorm and risk identification sessions; executed development of KMI Risk Management Plan

Initiated and implemented Risk Management Framework(s) for management of risk throughout life of IT project implemented by FBI Office of Chief Information Technology Office

Accessed Risk Reporting requirements for Project Level Review Board, IT Governance Boards and executive level oversight organizations, such as DOJ, GAO, OMB, and Congress

Established Risk Management performance goals for metric data using Balanced Scorecard Methodology

ITT Industries - PROJECT MANAGER/BUSINESS DEVELOPER

Alexandria, VA

01/2001 - 08/2004

Project Manager/Business Developer for US Defense Threat Reduction Agency (DTRA), Department of Defense

Identified new business opportunities within the Department of Defense (DoD) customer base; sold and presented ITT Industries Company services, and acquired DoD customer contracts

Created project work plans and prepared status reports to include: project issues, risk identification, and mitigation strategies

Proposed new products, services, and technologies to enhance customer satisfaction

Researched and developed technical work proposals in accordance with DoD standards to include: scope of work, risks identified with mitigation strategy, deliverables, development costs, and schedules

Monitored project performance to identify areas of improvement and make adjustments.

EG& G Technical Sevices - RISK MANAGEMENT ENGINEER

Alexandria, VA

08/1998 - 01/2001

Risk Management Engineer for US Naval Air System Command, Department of Defense (U.S. Navy)

Combined technical and programmatic understanding to guide assessment and evaluation of program risk for major Navy platform acquisition program. DoD Act I Program

Established and implemented risk management programs within DoD acquisition process

Performed risk assessment and analysis for major U.S. Navy acquisition program (DoDI 8510.01 Risk Management Framework for DoD IT)

Maintained familiarization with program risks for each lead technical risk manager's program and processes in order to satisfy Risk Management Project Performance Requirements

Served as liaison with program office technical staff.

US Patent And Trademark Office, Federal Government - Patent Examiner

06/1996 - 08/1998

Analyzed patent applications relating to variety of technologies, including: Printed Matter, Optics, Computer Systems, Transmissions, Pumps and Valves

Evaluated and analyzed patent applications of mechanical processes by reviewing drawings and specifications of new inventions to provide decision points for management

Ensured applications were in compliance with Manual of Patent Examining Procedures

Worked closely with litigation attorneys to research, complete trial preparations and create document drafts for court use.

Prepared interrogatories, requests for admissions, requests for production of documents and requests for examination or inspection.

Security Clearance

Active Top Secret Clearance (TS) - Able to obtain a Sensitive Compartmented Information (SCI)

adv10a@r.postjobfree.com

202-***-****

Washington, United States 20010

Skills

Agile Methodology

RFP Coordination

Business Development

Business Requirements Documents (BRDs)

Change Management

Risk Management

Information Technology Management

Product LifeCycle Management

Enterprise-Class IT Planning

Technology Optimization

Communications Strategies

Enterprise Technology

Project Management

Strategic Planning

Software and Hardware Implementation

ROI Analysis

Team Management/ Cross-functional collaboration

Education

05/2002

George Washington University

Washington, DC

Master of Science: Engineering Management

05/1996

North Carolina A&T State University

Greensboro, NC

Bachelor of Science: Mechanical Engineering

Certifications

Project Management Certification, PMP (PMP#235117)

ITIL Foundation certificate in IT Service Management (Certificate#100*******)

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