Service Representative Customer
Resume:
Res
um
R
Felicia
Rodriguez
feliciarenee1995@g
mail.com
San Antonio, TX
78211
SUMMARY
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
SKILLS
Credit card payment
processing
Report generation
Report creation
Courteous demeanor
Quality control
Product organization
Problem-solving abilities
Sales expertise
High-energy attitude
Inbound and Outbound
Calling
Retail sales customer service
EXPERIENCE
Customer Service Representative
San Antonio, TX
Home Depot/ Dec 2022 to Current
Taking payments
Making online orders
processing credit card applications
money handling
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Educated customers on special pricing opportunities and company offerings.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Head Cashier Supervisor
San Antonio, TX
Lowes Home Improvment/ Jun 2018 to Dec 2022
Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
Called for backup cashiers during peak times to minimize wait time for customers.
Supported front-end procedures to keep items well-stocked to prevent shrinkage.
Processed exchanges and returns by inputting in company database. Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
Connected with customers to provide assistance and collect feedback to optimize operations.
Built and maintained working relationships with peers and upper management.
Resolved customer problems by investigating issues, answering questions and building rapport.
Processed payments promptly for customers to exceed productivity standards.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Mentored employees in management of complicated sales, complex issues and difficult customers.
EDUCATION AND TRAINING
High School Diploma
Southwest Highschool Jun 2013
San Antonio, TX
Medical Assisting
Southern Careers Institute Inc
San Antonio, TX
CHANGE TEMPLATE EDIT RESUME
FINALIZE RESUME
SAVE & NEXT
Contact this candidate