Erin

Soule

Spirit Lake, ID *****

208-***-****

W: adv0yb@r.postjobfree.com

Skills

• Expense Reporting

• Office administration

• Payroll and budgeting

• Scheduling

• Credit and collections

• Beverage preparation

• High-Volume Dining

• Food Preparation and Safety

• Ordering Procedures

Professional Summary

Goal-oriented Manager dedicated to continuous improvement and driving positive business impact. Talented problem-solver and leader with high-level business and financial acumen. Motivates teams to reach performance goals Friendly Server with record of personable and professional service. Greets guests and explains daily specials to support decision-making. Energetic and reliable team player willing to work any shift.

Experience

Wholesale Hydraulics Potlatch, ID

April 2012 - Current

Owner/Office Manager

Tracked, recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records

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• Maintained computer and physical filing systems

• Sourced vendors for special project needs and negotiated contracts Managed office operations while coordinating special projects, managing and scheduling appointments

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Optimized organizational systems for payment collections, AP/AR, deposits and record keeping

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• Managed legal requirements for business operations. Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.

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Whitehorse Saloon,Hotel & Grill Spirit Lake, Idaho November 2021 - July 2022

Assistant Manager

• Delegated tasks to appropriate staff members for optimum productivity.

• Coordinated employee schedules to provide adequate staff coverage.

• Supported senior managers with day-to-day operational requirements. Collaborated with upper management to develop and implement business improvements.

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Monitored and documented team success through regular performance evaluations.

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Sodexo USA Moscow, ID

April 2006 - January 2012

Catering Supervisor

Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests

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Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations

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Collaborated closely with clients to develop exciting catering menus for memorable events

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Maintained close working relationships with food and beverage director, head chef and banquet manager

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Built lasting, lucrative relationships with community members and leaders through effective communication and active listening skills

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Planned, scheduled and oversaw tastings allowing interested parties and clients to sample popular menu items prior to making selections

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• Set and oversaw weekly and special event menu plans

• Monitored food preparation, production and plating for quality control Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business

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Delivered consistent quality with good planning and catering management abilities.

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• Set up tables, decorations and action stations for catered events. Silver Saddle Saloon Potlatch Potlatch, Idaho

June 2004 - July 2006

Lead Bartender

• Closed out cash register with 100% accuracy and prepared cashier report Took customer orders and capitalized on opportunities to sell special beverage and food options

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• Up sold daily specials and beverage promotions to exceed daily sales goals Maintained relationships with restaurant vendors to facilitate effective inventory management

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Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixer

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Engaged guests with friendly conversation to build bar loyalty and encourage repeat business.

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• Worked flexibly to cater to fluctuating coverage needs.

• Refused service to customers in impaired condition to optimize safety.

• Operated POS systems and managed bar tabs to track revenue

• Secured liquor before, during and at end of shift to reduce theft or loss. Mingles Bar And Grill Moscow, Idaho

January 1996 - January 1998

Bartender /Bar Waitress

Greeted customers in the bar area of a busy, fast-paced restaurant with energy and enthusiasm

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• Took drink and food orders

• Checked identification to enforce age regulations for alcoholic beverages

• Handled complaints and questions relating to drinks or food promptly Performed opening and closing duties within the bar area according to schedule

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• Communicated with guests to record orders and assess needs

• Anticipated guest needs and provided proactive service

• Built solid rapport with many frequent patrons to cultivate guest loyalty Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers

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• Maintained accuracy and efficiency when processing sales transactions

• Served alcoholic and non-alcoholic beverages in a bar environment.

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