Sales Manager Customer Service

SHEILA P. ALTENSTADTER

***** ******* **** ****** **** 102

LOUISVILLE, KENTUCKY 40299

502-***-**** cell

***********@*****.***

SUMMARY

Sales Executive with strong sales and team management skills. Qualified ability to build National Account segment. Produce exceptional results through strategic vision, organizational development and execution.

EXPERIENCE

NEW SOUTHERN CHARM Louisville, KY

Owner/ Key Accounts January 2020 – Present

• Developed an Independent Rep Agency to sell furniture and home textiles to Key Accounts across the United States

• Focus on growth within the Top 100 Furniture Stores and Top Tiered Retailers.

• Train and Hire other Sub Sales Reps on textiles to their top accounts for furniture. CLASSIC HOME Louisville, KY

Key Accounts Villa Home August 2015 – November 2019

• Grow and Develop Key Accounts across the United States

• Worked Exclusively with Furniture and Textiles for Private Label accounts.

• Focus on growth in furniture and textile division within the Top 100 Furniture Stores

• Develop Private Label brand for Textile & Rug Division - Villa Home

• Coordinate with VP of Sales for Textiles the new furniture friendly bedding and pillow program.

• Train Current Sales Representatives within Classic Home on textiles and how to sell them to their top accounts for furniture.

RIZZY HOME Louisville, KY

Director of Textiles April 2010 – May 2015

• Attained, Designed and Developed new products for the Textile division

• Collaborated with Creative Team on new looks and color trends for upcoming seasons. Initiating new innovative designs and techniques.

• Mentored an Intern Program with design students; Implemented position within company for first Intern; executing two more Interns into positions.

• Attained a Textile Account person to work on tracking all development samples for all proprietary and inline programs. Oversaw the inventory management of the textile division.

• Develop Private Label brands for National Accounts and Formulated retail target prices with specific margins.

• Create and submit National and Local Proposals on textiles for Sales Representatives across the United States

• Boosted corporate Brand recognition by promoting the Rizzy Home concept with marketing. Submit budget for Textile division and Sales objectives

• Travel extensively throughout the United States with local sales representatives to visit furniture stores and retailers. Travel oversees to manufacturing facilities throughout India, Heimtextil Fair in Germany, Noida Gift Fair in India, along with travel to Maison Fair in Paris to see all fashion ideas for upcoming year trends.

• Train all sales reps on the Textile Division

• Accelerated Textile division from 13.6% of business in 2010 to over 40% of business.

• Expanded Division with the hiring of the VP of Textiles, who reported directly to the Director and who implements all textile specific directives. RIZZY RUGS Louisville, KY

Sales Manager December 2008 – April 2010

• Responsibility for growth in major National Accounts.

• Direct responsibility for development and increased productivity of a 6 member sales force to a 12 member sales force.

• Direct contribution to firm’s revenue increase

• Implemented a 100% growth in Territory in less than six months.

• Developed the sales and marketing tools for the sales staff needed to sell the products.

• Attend and showcase at national trade fairs.

• Travel extensively across the East Coast of United States. FIBREWORKS CORPORATION Louisville, KY

Regional Sales Manager January 2001 – November 2008

• Responsibility for growth in major National Accounts.

• Direct responsibility for development and increased productivity of an 8 member sales force to a 17 member sales force.

• Full responsibility in securing new catalog and national accounts in the home furnishing market.

• Direct contribution to firm’s revenue increase of over 30% in 3-year period.

• Implemented a 67% growth in product selections over an 18-month period.

• Developed the sales and marketing tools needed to launch these new products.

• Direct Collaboration with Graphic and Photography Departments in implementing new merchandising tools for future growth.

• Plan and execute a yearly sales meeting for all 34 independent sales representatives.

• Collaborate with Advertising Department on a quarterly newsletter.

• Attend and showcase at national and international trade fairs.

• Travel extensively across the United States, Canada, Europe and China.

• Direct responsibility for all product claims in sales territory. FIBREWORKS CORPORATION Louisville, KY

Customer Services Representative November 1998 – January 2001

• Handled incoming phone calls for a custom bordered area rug manufacturer and Natural Fiber broadloom distributor.

• Directly contributed to increasing sales with existing customer base.

• Implemented marketing programs for top retailer accounts.

• Full responsibility on writing inside sales procedures and policies. FLEXIBLE PACKAGING PROFESSIONALS Louisville, KY

Inside Sales/Customer Service October 1992 – December 1995

• Sold packaging materials and related items.

• Managed accounts for 3 outside sales representatives.

• Handled several house accounts.

ANDERSON NEWS COMPANY Louisville, KY & St. Louis, MO Regional Sales Manager January 1990 – August 1992

• Sold baseball cards and related items to a major discount chain.

• Directly contributed to promotional tour of a traveling “Rare Baseball Card” show for all major market store grand openings in sales territory.

• Direct responsibility for increasing sales force by 50% in 6-month period.

• Contributed to 75% increase in sales for 2nd year.

• Partial contribution to 50% increase in sales for 3rd year.

• Responsible for 8 state territories. (Missouri, Illinois, Iowa, North Dakota, South Dakota, Minnesota, Wisconsin, Arkansas)

EDUCATION

University of Louisville Louisville, KY

Bachelor of Science: Business Administration December 1989

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