Service Representative Center Assistant

Jennifer Ingalls

*** ********* ***, ********* ** 14609

585-***-****

Email: *.*.*******@*****.***

Education

Monroe Community College-Associates Degree (2008 - 2010)

Canandaigua Academy-High School Diploma (2003 - 2006)

Work Experience

Lakeside Animal Hospital- Customer Service Representative

(Nov 2021-Feb 2023)

-Typical receptionist duties

-training new front desk staff

-Working independently through and training others in the office on

new vet software, Navetor

Thera-Vet Acres Rehabilitation and Fitness- Canine Operations Manager

(Feb 2010-Nov 2021)

· Started off as kennel staff and quickly moved up into a

management role supervising the boarding staff and building the

boarding business and then into the specialized care of post-surgical

dogs.

- Canine care-walking, feeling, medicating, and rehabilitative care-

stretching, passive range of motion, insulin injections, safety

restraint, sling and harness use, Underwater Treadmill and LASER

operations

- Client interaction-handling client issues and concerns, giving

daily updates to clients, giving tours to prospective clients, in

taking and discharging boarding, surgical and therapy patients, client

retention calls

- Reception work- greeting clients, answering phone calls, making

appointments, invoicing and receiving payments

- Marketing- setting up appointments with other pet related

businesses to expand knowledge of Thera-Vet and our boarding, running

Thera-Vet’s Facebook and webpage, pet expos.

-Managing ordering and payroll

-Worked with Quick books, Office Outlook, ADP, iMatrix,

Camp Bow Wow Henrietta, Camp Counselor

(Oct. 2008- Oct. 2009)

•Opening and closing the facility-had keys and access codes

•Retail experience including extensive knowledge of various brands of dog food

•Supervising large groups of dogs in an off leash environment

•Regular thorough cleanings of the entire building

Sonnenberg Gardens and Mansion, Guest Services and Wine Center Assistant

( May . 2004 - Oct . 2007)

•Retail Experience including several kinds of cash registers

•Leading group tours

•Conducting individual and group wine tastings

•Supervised volunteers

•Unloading and Stocking merchandise

•Filling in various positions around the property when needed

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