MORE THAN *.*+ YEARS OF EXPERIENCE IN

VOICE BASED BPO

Raushan Kumar Roy

adv0v7@r.postjobfree.com

819-***-****

SUMMARY

• More than 2.5+ Years of experience in Voice Based BPO.

• Ability to Analyse and understand the requirements of customer.

• Good Communication skills and Problem Solving.

• Ability to learn new technical things quickly.

CAREER OBJECTIVE

Work and learn that contribute best for the growth of the organization by continue developing and sharing my skill ability.

SKILLS

• Active Listening Skills.

• Attention to Details.

• Positive Attitude.

• Building custom loyalty.

• Time management.

• Communication, Problem Solving and Decision making EXPERIENCE

Aug-2021 - Till Today iEnergizer

Senior ECS Working at iEnergizer responsibilities includes to handle inbound calls and Emails of customer complaint, provide appropriate solutions and alternative within the time limits, keep records of customer interaction, Documented, maintained records and files on a daily basis using logs, email queues, and various systems both in-house and customer base.

From: Jan-2021 Radiate E Service Pvt Ltd

CSE Working at Radiate E Service Pvt Ltd responsibilities includes to handle Inbound calls of customer complaint and give solutions within the time limits and minimise gaps in customer service.

EDUCATION

Degree/Course Institute/College University/Board Percentage/CGPA Year of Passing B.Com MA Collage IGNOU - Pursuing

Intermediate (12th) BS Inter Collage UP Board 62 % 2020 Matriculation (10th) MPT High School BSEB58 58 % 2018 HOBBIES

Singing and Playing Cricket

PERSONAL DETAILS

Address Sector-52

Noida, Uttar Pradesh, 201301

Date of Birth 08 Sep 2002

Gender Male

Marital Status Single

Languages Known Hindi, English and Maithili

DECLARATION

I hereby declare that all the above information is true to best of my knowledge Raushan Kumar Roy

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