Customer Service Bpo
Resume:
MORE THAN *.*+ YEARS OF EXPERIENCE IN
VOICE BASED BPO
Raushan Kumar Roy
************@*****.***
SUMMARY
• More than 2.5+ Years of experience in Voice Based BPO.
• Ability to Analyse and understand the requirements of customer.
• Good Communication skills and Problem Solving.
• Ability to learn new technical things quickly.
CAREER OBJECTIVE
Work and learn that contribute best for the growth of the organization by continue developing and sharing my skill ability.
SKILLS
• Active Listening Skills.
• Attention to Details.
• Positive Attitude.
• Building custom loyalty.
• Time management.
• Communication, Problem Solving and Decision making EXPERIENCE
Aug-2021 - Till Today iEnergizer
Senior ECS Working at iEnergizer responsibilities includes to handle inbound calls and Emails of customer complaint, provide appropriate solutions and alternative within the time limits, keep records of customer interaction, Documented, maintained records and files on a daily basis using logs, email queues, and various systems both in-house and customer base.
From: Jan-2021 Radiate E Service Pvt Ltd
CSE Working at Radiate E Service Pvt Ltd responsibilities includes to handle Inbound calls of customer complaint and give solutions within the time limits and minimise gaps in customer service.
EDUCATION
Degree/Course Institute/College University/Board Percentage/CGPA Year of Passing B.Com MA Collage IGNOU - Pursuing
Intermediate (12th) BS Inter Collage UP Board 62 % 2020 Matriculation (10th) MPT High School BSEB58 58 % 2018 HOBBIES
Singing and Playing Cricket
PERSONAL DETAILS
Address Sector-52
Noida, Uttar Pradesh, 201301
Date of Birth 08 Sep 2002
Gender Male
Marital Status Single
Languages Known Hindi, English and Maithili
DECLARATION
I hereby declare that all the above information is true to best of my knowledge Raushan Kumar Roy
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