Service Representative Customer
Resume:
High School Diploma:
South Lenoir High School
Deep Run, NC
******.**********@*******.***
Pink Hill, NC 28572
Skills
• Customer relations
• Project management
• Data evaluation
• Problem Resolution
• Senior leadership support
• Product branding
• Marketing tactics
• Cost reduction
• Quality management systems
• Problem-solving abilities
• System implementation
• Microsoft Office expertise
• In-store support
Education And Training
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Teleperformance USA - Customer Service Specialist
Remote
08/2020 - Current
Clean N Classy LLC - Owner/Operator
Kinston, Nc
09/2019 - Current
Spectrum - Customer Service Representative
Pink Hill, NC
01/2014 - 08/2019
Walmart - Supervisor/Manager
Pink Hill, NC
10/2009 - 12/2013
STACEY HOLDEN
Summary
Experience
• Documented customer correspondence in CRM to track requests, problems and solutions.
• Explained benefits, features and recommendations to maximize client retention. Helped customers open accounts, make deposits, update information and carry out range of routine actions.
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• Improved customer service wait times to mitigate complaints. Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
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Promoted business on social media platforms to maximize brand identity and generate revenue.
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Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
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• Devised business and marketing plans and prepared monthly financial reports.
• Set pricing structures according to market analytics and emerging trends. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
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Remained calm and professional in stressful circumstances and effectively diffused tense situations.
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Demonstrated excellent communication skills in resolving product and consumer complaints.
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• Educated customers on special pricing opportunities and company offerings.
• Dealt with customer complaints and rectified product and service issues.
• Coordinated restocks to keep retail displays organized and full for customers.
• Supervised work of cashiers, training new team members and monitoring performance.
• Managed inventory tracking and physical inventory counts to minimize loss. Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
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