Lead Sales Specialist
Resume:
MONIKA
BOCHENKO
Lead Laser/Sales Specialist
********@*****.***
Bolingbrook, IL 60490
CONTACT
Highly skilled Lase/Sales Specialist
focused on safe and effective laser
tattoo removal treatments . A
leader, mentor, and teammate
motivated to help others. Talented
at developing strategies, setting
goals and training employees. 15
years in customer service,
consultative and product sales .
Excellent rapport in client relations
and customer satisfaction. Pursuing
new professional challenges with a
growth-oriented company within or
outside the industry.
CAREER OBJECTIVE
Laser Specialist
Removery, Naperville, IL
Operations Supervisor
Sephora Inside Jcpenney, Aurora, IL
EXPERIENCE
August 2018 - Present
• Provide safe and effective laser treatments.
• Drive sales results through consultative selling.
• Follow appropriate sanitation and clinical protocols. Manage client files, photos, and information in compliance with HIPAA.
•
Compliance with all safety standards, indications and contra- indications for treatment, daily preparation duties as well as ensuring all unusual outcomes are recorded appropriately.
•
Build trust with potential clients and ensure client satisfaction by
• delivering superior customer service.
Communicate realistic removal expectations and treatment outcomes.
•
• Achieve achieving and maintain studio's monthly sales targets. Stay up-to-date with training and education on tattoo removal laser
• treatments.
Engage with Removery community especially through sharing amazing client outcomes.
•
• Identify and solve problems independently.
• Work as a part of a small team with a ‘can do' attitude.
• Manage follow up process and maintain detailed client records. Administrative tasks such as greeting clients, answering phones, responding to emails, handling client payments, etc.
•
• Represent Removery's brand, mission, and culture. April 2015 - August 2018
• Motivated and trained employees to maximize team productivity.
• Assisted in maintaining standards of cleanliness and organization. Coached employees in successful selling methods and encouraged
• cross-selling to drive revenue.
Handled customer relations issues, enabling quick resolution and client satisfaction.
•
• Maintaining SEPHORA's merchandising concepts.
• Deep cleaning all areas of the store.
Replenishing the shop floor
Perform shipment receipt and processing in a timely manner.
•
Receptionist Coordinator
Jcpenney Salon, Aurora, IL
• Organize and maintain stockroom per company standards. Check in all visual elements and communicate missing/damaged
• pieces.
Ensure safety and tidiness standards are respected and maintained at all times.
•
Educated employees and clients with new products and demonstrated with makeup application.
•
July 2006 - April 2015
Greeted incoming visitors and customers professionally and
• provided friendly, knowledgeable assistance.
• Training staff on new systems, policies, and best practices.
• Supervising the appointment booking and cancellation schedules. Managing the ordering and stock control of equipment and supplies,
• including consumables, office supplies, and sales products. Meeting with the management team to develop operational, sales, and marketing strategies.
•
• Managing the petty cash, POS system, and operational budgets.
• Ensured that the salon was kept clean and organized.
• Enforced all health and safety regulations and protocols. Generated operational reports for presentation to the management team.
•
• Educated the staff and clients on retail products to drive salon sales. Bachelor Of Science (B.S.) In Biology
Benedictine University, Lisle, IL
EDUCATION
January 2016
LANGUAGES
• Polish
Fluent
SKILLS
• Customer Service
• Laser Tattoo Removal
• Consultative Sales
• Retail Sales
• Medical Terminology
• Critical Thinking
• Networking Events
• Leadership
• Mentorship
• Computer Proficienty
• Attention to detail
CERTIFICATIONS
• Esthetician License
• Certified Nursing Assistant
Contact this candidate