Data Entry Customer Service

Elizabeth Acton

Rochester Hills, MI ***** - 586-***-**** - *********.******@*****.***

Summary

Quality-focused team member experienced in the administrative support role in the medical office. Skilled at entering data quickly with strong attention to detail and accuracy. Team player with outstanding communication skills and flexibility in working with others. Devoted to giving every customer a positive and memorable experience. Highly motivated with a desire to take on new challenges. Strong worth ethic. Adept at working effectively unsupervised and quickly mastering new skills.

Skills

Attention to Detail

Proficient in Microsoft Office

Knowledgeable in dental coding

Communicates effectively

Problem solver

Private mortgage insurance experience - including the life cycle of a mortgage loan

Ability to multitask

Always met production goals

Consistent and accurate – over 99% accuracy rate in data entry

Ability to meet deadlines and work independently as well as within a group setting

Proofread, edited, and evaluated the final copy to verify content aligned with the department policies and procedures.

Explaining Policy and Procedures

Advanced Clerical Knowledge

Self-Starter

Experience

Michigan Dental Specialist April 2021 to Current

Patient Coordinator

Bloomfield Hills, MI

Answered and managed incoming calls and emails.

Transmitted medical records and other correspondence by mail, e-mail, or fax.

Communicated with patients with compassion while keeping medical information private.

Verified, updated and entered patient information into system.

Greeted patients, determined purpose of visit and directed to appropriate staff.

Scheduled and confirmed patient appointments and consultations. Collected payments from patients

Completed relevant insurance and other claim forms.

Scheduled cleanings and dental appointments for patients using appointment software.

MGIC June 2007 to June 2017

Data Entry and Customer Service

Troy, MI

Deep understanding of internal processes and procedures in the regional processing center.

Answered customer service calls and assisted customer and account reps with general underwriting guidelines

Communicated effectively between different departments.

Reviewed delegated MI refers and made decisions based on the electronic information submitted.

Reviewed reinstatement requests and made decisions based on scenarios.

Provided web access for customers.

Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.

Liaised between customers and various departments to resolve issues and satisfy inquiries and requests.

Answered incoming phone calls and directed callers to appropriate departments and personnel.

Participated in training and other learning opportunities to expand knowledge of the company and position.

Entered data with near-perfect accuracy.

MGIC August 2020 to Maech 2021

Data Entry

Troy, MI

Exceeded quality goals to support team productivity.

Remained focused for lengthy periods to accurately perform work with adequate speed.

Education and Training

Oakland Community College 2007

General Studies

Bloomfield Hills, MI

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