ASHLEY HOWARD

Customer Service Specialist committed to providing quality

customer care and ensuring a pleasant customer experience.

Certified birth/postpartum/death Doula, dedicated to maintaining a healthy and happy birthing experience, and provide evidence based information for; pregnancy, birthing, neo natal, and after care education and emotional support for all clients and families.

certified social media director, dedicated to providing quality assistance and general technology guidance, set up, and networking skills for personal and company accounts .

Experience Education

Feb 2022- Current

Panera Bread Company Store #203511 - Knoxville, TN Maintained clean and well-organized environment for client happiness and safety. Retained product, service, and company policy knowledge to serve as a resource for both coworkers and customers. Built and maintained relationships with peers and management to drive team success.

July 2021-Feb 2022

Firehouse Subs-Knoxville, TN

Sub Specialist and Team Lead providing excellent customer service, trained new employees, prepped, cut, sliced,all quality meats and cheeses, vegetables, breads. Cleaned disinfected and organized store. Broke down boxes, and hauled trash.

Worked on holidays and weekends. Handled, counted, and distributed cash daily, made sure total amount in drawers were correct before and after each shift change. Spoke with, and interacted with new and regular customers and companies.

Strengthened new and repeat customer interpersonal relationships with staff and customers.

March 2021-July 2021

Public Partnerships, PPL Lenoir City, TN

In home caregiver to special needs patient.

Lifted, carried, and transported 136lbs patient a day, multiple times a day. To and from bed, to and from bathroom and shower,in and outside of the home parameters, to and from car for transportation.

Provided companionship and compassionate care to special needs client, assisted in daily activities such as but not limited to; showering/personal hygiene, clothing changes, make up, skin care, mani and pedis, physical therapy exercises, arts and crafts, games, emotional support, handed out daily morning meds, attended doctors appointments and weekly errand runs to grocery, pharmacy, mall, or special events and holiday activities. Performed light house work duties daily, and weekly deep cleaning. Dishes, dusting, bathroom, laundry,clean new bedding, vacuuming, garbage, disposing of medical waste, organization of sleeping quarters, and family area of home. Caring for animals. patient had 3 dogs *boxer, pit, and jack Russell terrier*. I cleaned up after them and fed and watered them daily, and gave them attention and playtime/ yard time with client to boost her morale, and provide emotional support. The dogs were trained to alert me or another person if client was having a seizure or medical emergency.

October 2016-July 2019

Professional Dancer at Hot Ash - Pearl City, HI

Performed choreographed and practiced routines, maintained healthy, strong, youthful appearance with quality make up and skin care routine, styled hair, and prepared for multiple costume changes. Arrived to work on time, or early before roll call, for extra house pay. Stood, walked, bent down/over, and danced for 8 to 12 hour shifts, wearing 6 inch heels.

Increased drink and VIP dance sales,

Established repeat/returning customers and interpersonal relationships with clients, bar staff, bouncers and co workers.

Maintained an upbeat, bubbly, and welcoming personality, and settled simple disputes amongst customers and co workers.

2012-current Homemaker

Birthed and raised 4 children,(*grieved and suffered the loss of first newborn son to SIDS, At 4 days old, in 2012. suffered a miscarriage and loss of 5th child in 2018. continued to co parent and raise our living 3 children between myself, and their fathers, whom both serve in the united States military. Army and Navy, From 2013 to present.) Provided a nurturing and loving environment for Montessori lead based education, practical life skills, creative arts and language, volunteering, and emotional support for children newborn to 11 years old.

Made daily accommodations for my youngest 3rd son, whom has sensory processing issues, and aspergers. And my second oldest son, whom has ADHD, and aspergers. in our daily lives.

Made other accommodations for my daughter and youngest child, whom is a suvaunt.

Maintained a routine schedule for daily and after school activities. Prepared and planned and cooked nutritious family meals and snacks, daily. Provided age appropriate chores, rewards,and activities. Fun outings and trips. Transported children to and from school, scheduled and followed thru with doc appointments, check ups and school functions. Assisted in clothing, bathing, personal hygiene, self care. School work, and leisure time. Provided and set rules and boundaries and consequences. Understood their love languages, and apology languages. Encouraged self expression, taught and established personal boundaries.taught age appropriate material on life's sciences and biology. Math. Taught age appropriate material on current events, and problem solving. Learning how to express empathy, and complex feelings. Created a safe space to freely let out negative feelings, diffuse tantrums, and learning grounding techniques and self soothing techniques to cope when triggers happen. Joined PTA, volunteered as a substitute teachers Aide. Exposed my children to different cultures, and religions, languages, and lifestles. Taught them manners and etiquette. How to identify emergencies, and contact 911. Taught them about stranger danger, and respecting our bodies. Good touch and bad touch. Not keeping secrets and telling the truth in all situations. How to identify and stop bullying. How to identify and stop abuse. The differences in safe adults you can trust, and adults we don't trust. Focusing on gratitude and contentment. Donating to those less fortunate than us. Identifying healthy and unhealthy foods and lifestyle choices. Consistently gave verbal praise, and physical affection. Celebrated birthdays and holidays. Encouraged sports, reading, the arts,and clubs for after school and weekend hobbies.

March 2021

CPR Certified

American Red Cross

Feb 2019

Certificate in Doula ship

Dona International

April 2015

Certificate in Social Media

MYCAA

June 2009

High School Diploma

Oak Ridge High School

Skills

Outstanding Customer Service

First aid and safety

CPR

Journeys Salesman of the week

Hot Ashs girl of the month

Photogenic memory for salespitches and tutorials

Voice actor, and non regional diction.

Thespian

Peer counseling/ NA/AA sponsorship

Multilingual in; Hawaiian pidgin, Spanish, and proficient in Arabic.

Administration and bookkeeping

Safe serve food accreditation

ABC card

Client documentation

Early childcare

Hospitality

Quality Salesmanship

Creativity

Proficient in Microsoft excel,

And windows 2013

Won 5 superlatives in college prep school sophomore year of highschool at walker academy.

The Friendliest

Most musical

Best looking

Most likely to do anything

class clown

Contact

adv0s1@r.postjobfree.com

adv0s1@r.postjobfree.com

(Please text me before you call if able, and send contact information. I dont answer phone calls from numbers that i do not know.) 865

835 west outer drive

Oak Ridge, TN, 37830

Contact this candidate