Call Center Customer Service
Resume:
Hauwa Isis Anita Mshelia
*************@*****.***
Self Summary:
A self driven motivated professional accountant with more than 15 years of experience as an accountant
EMPLOYMENT EXPERIENCE:
E-Z Pass
Call center
August 2021-Current
● Handle high call volumes
● Process customer payments through the automated system
● Manage and adjust customer accounts
● Address customer questions, concerns, request, and complaint NLD Group INC
Mantua, NJ
Account Receivable/Payable Specialist
Account Payable Specialist and Billing August 2013-2018 November
● Carried out matching, batching and coding of invoices
● Worked directly with vendors and clients and managed the various conditions of customer service
● Completed various analytical assignments as needed
● Monitored current job costs
● Entered incoming invoices into accounting software
● Issued weekly checks to ensure invoices are paid by due date
● Reconciled month end vendor statements
● Assisted with month end reconciliation of account payable clearing accounts
● Worked with accounting team to resolve any issues or questions
● Assisted with auditor requests pertaining cash disbursements
● Assisted Senior Accountant with monthly financial statements
● Received various promotions opportunities
Ekiweke Variety Retail Store
Bronx, NY
Senior Financial Accountant
July 2012- July 2013
• Coordinated and ensured accuracy of all accounts for monthly close
• Assisted in the preparation of the monthly financial statements
• Managed all account payable and receivable, payroll and general ledger operations
• Prepared and maintained balance sheet & inventory for the business
• Performed analytical review of post-trial and ledger accounts
• Applied and executed GAAP
• Prepared end of the year statements
BearSterns Brooklyn, NY
Accounts Receivable Specialist/ Fixed Asset Analyst January 2008-June 2012
• Completed account reconciliations statements
• Audited all bank statements and reported all inconsistencies
• Collected information on stock rate changes from traders, brokers and clients
• Captured rate changes into the computer system on daily and monthly basis using loan net tip
• Evaluated differences in rates and ensured affected records were updated accordingly
• Recorded new entries using Excel, Loan net tip, Quick books
• Worked with clients and employees globally and maintained a cordial working relationship
• Managed, coordinated and lead a fixed asset service project from inception to conclusion
• Documented missing accounting records to facilitate their integrity in preparation for an audit
• Prepared original accounting forms & supporting documents for auditors C & S Designs
New York, NY
Account Manager/Bookkeeper January 2008-June 2008
● Prepared weekly and monthly payroll for the business
● Processed accounting entries to the general ledger
● Prepared bank reconciliation statements
● Processed accounts payable and receivables and updated all accounts in collections
● Managed all online transactions & captured daily entries using tools such as Excel, MAS Dos, Green Tree, Cypress & Accounting MIPG
● Assisted in improving the company’s credit score by applying my knowledge of GAAP
● Made daily entries of about 500 vouchers daily
Permanent Mission to the United Nations
New York, NY
Internship Accounting January-December 2007
• Captured & prepared minutes of staff meetings
• Answered heavy phone call volume
• Assisted the accounting department by analyzing, auditing the cash books & ledgers
• Prepared bank reconciliations statements
• Assisted in payroll preparations for the accounting department
• Ensured secure and safe storage of classified documents & materials
• Applied my knowledge of GAAP and various principles in accounting in making financial data entries for accounting operations
• Maintained daily entries of accounts receivable and accounts payable COMPUTER SKILLS:
Operating systems Windows and Mac all versions
Application software: Word, FrontPage, Access, Excel, Power Point, and Outlook. Accounting software: EDI, Oracle, Green tree, Loan Net Tip, QuickBooks, Mas dos, Erm, EDI, SAP, Sage, Cypress, and accounting MIPG. Typing speed Per Minute up to 75 words. Virtual meeting: Zoom, Go to Meeting, Teams Meeting, Groupme, etc EDUCATION:
College of Mount Saint Vincent, Riverdale, NY B.A (Hons) Graduated Certified Public Accountant
Pending Certified public accountant Pending Passed 3 parts University of Barauch, Manhattan, NY Pending
Couresa.org Pending
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