Support Specialist Data Entry
Resume:
A‘Keira Green
Data Entry / Support Specialist
Contact
Richmond, Tx 77469
***************@*****.***
Objective
Innovative Help Desk Analyst with 6 years of experience prioritizing customer satisfaction while providing technical support. Successful in providing network support, troubleshooting, and maintenance to 3 workstations. Personable communicator while assisting with technical issues and training. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Hardworking and passionate job seeker with strong organizational skills seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Prefer to work remotely
Education
University of Houston
Houston,Texas
Bachelors degree in computer, science and information science
Expected to graduate May 2025
• Level 1 Strategic Communication Certification.
• 3.8 GPA. •
Achieved 2 honorary awards for final thesis.
• Marketing Advisor to the school board
Certifications
CompTIA Security+
CompTIA Network+
CCNA
CCNA
CompTIA A+
Microsoft365 Fundamentals Certification
Key Skills
•Knowledge Base
•Software and Hardware Assistance •Hardware Upgrades
•Data Connectivity
•Help Desk Support
•Customer Support
•Technical Support
•Remote Instruction
•Salesforce
•Customer Relationship
Management
Experience
Help Desk Analyst
Level 10, Spokane, WA
August 2022 - January 2023
• Documented transactions and support interactions in system for future reference and addition to knowledge base.
• Installed, modified, and repaired software and hardware to resolve technical issues.
• Used ticketing systems to manage and process support actions and requests.
• Provided Tier 2 IT support to non-technical internal users through desk-side support services..
• Managed high levels of call flow and responded to technical support needs.
Technical Support Specialist
Insight Global
November 2020 - March 2022
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Submitted service tickets for equipment maintenance requests.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
IT Support Specialist
Clayton Management
May 2018 - September 2021
• Created help desk tickets, troubleshot, and resolved desktop issues.
• Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
• Answered questions and provided information to customers about new software or hardware.
• Determined hardware and network system issues using proactive troubleshooting techniques.
• Coordinated with telecommunications providers to discover and address third-party outages and related impacts.
Sales Associate
AT&T
February 2016 - May 2018
• Answered customer questions regarding sizing, accessories, and proper care for merchandise.
• Led staff meetings to discuss customer service and sales goals, operational problems, or procedural changes.
• Engaged with customers to effectively build rapport and lasting relationships.
• Conducted performance reviews, handled employee matters relating to job performance, grievances, promotions, transfers, and terminations.
• Increased sales by offering advice on purchases and promoting additional products.
• Trained personnel on policies, procedures, and communications for in-person and telephone etiquette.
• Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
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