Customer Service Representative

FENTON LITTLE

PO Box ***, Altus, AR ***** · 479-***-****

************@*****.***

To obtain a position highlighting my 30 plus years of business management skills to successfully contribute growth in business and peer relationships.

EXPERIENCE

NOVEMBER 2022– PRESENT

CHIEF DEPUTY CLERK, 7TH JUDICIAL STATE DISTRICT COURT

Responsibility included but are not limited to;

Answer incoming phone calls

Look up requested information on computer and give caller the requested information

Download all citations written by Arkansas State Troop J and the Clarkville Police Department

Confirm that all information is correct and assign case numbers

Run background checks for requesting agencies

Handle civil and small claims paperwork

Take probation money from defendants and make sure it is applied to the appropriate case

Help defendants with paying their citations online

Heavy data entry

Maintain relationships with county officials

Ability to multitask

Answer emails

Pay Bills

Apply cash bonds and close cases that are paid in full and have been adjudicated

JUNE 2021 – NOVEMBER 2022

CHIEF DEPUTY CLERK, JOHNSON COUNTY SHERIFF’S OFFICE

Responsibility included but are not limited to;

Responsible for all money/accounts

Answer incoming calls and forward to appropriate department

Take payments from defendants and apply it to appropriate case

Serve warrants and collect money for those

Clear warrants in system and assign defendants appropriate court date

Enter all violations and assign appropriate court dates for all citations written by the Sheriff’s Deputies, Arkansas Highway Patrol, and Arkansas Game & Fish Officers written in Johnson County

Assist defendants with making payments on their cases online

Assist the Clarksville Police Department, Johnson County Prosecutors Office and Johnson County District Court as needed

APRIL 2011 – JUNE 2021

SHOWROOM COORDINATOR, WHITSON MORGAN MOTOR COMPANY

Responsibility included but are not limited to;

Answering all incoming calls on 12 different lines & send them to the correct person/extension (which is a total of 21 people) or give them phone numbers to one of our other dealerships if they called me by accident

Being the secretary to 8 salesmen, 1 sales manager & the general manager

Check for new leads and hand them out to the correct salesperson at the correct dealership

Writing spiff checks for salesmen & service technicians

Making and printing temporary tags for all vehicles we sell, test drive & transfer tags for vehicles we have purchased

Have passed a background check

Make & print direct Liens for vehicles that have been purchased

Log into Ford & Chrysler websites, print off invoices & stock in all new units we have ordered before they hit the lot

Hand write Thank You cards to every person who purchases a vehicle

Send out survey notices to every person who purchases a brand new vehicle

Learn who my bosses DO want to talk to & DON’T want to talk to & handle them accordingly

Make oil change appointments for the service department

Greet all incoming customers

Enter all vehicle keys that are on the lot into our key system, tag them & put them in our key case

Make PO’s for contract work done on vehicles & write checks for them

Order items through eBay or Amazon that are needed for customers vehicles and also make PO’s for those purchases

Order some office/finance products & some products for detail

Keep track of who got spiffs and the spiff amounts for the last 2 weeks and turn it in to my boss on payroll week

Write letters to the DMV to put with customers paperwork if we haven’t received their title yet

Print out Ford Leads, hand them out to the salesmen & email the customer back

Write some checks for customers

30 years of customer service experience.

Ability to learn things quickly

Ability to multitask

Submit bills for co-op payment with Ford & Chrysler

Worked in the service department for 2 years as a cashier

Assisted service writers with appointments, answering phones, and entered appointments in the computer

Counted down cash drawer every night

Called customers when their parts came in and scheduled an appointment to have work done

Assisted customers with recalls & either ordered parts or scheduled an appointment to have repairs done

Write up customers’ repair orders when they came in,

Assist customers with their needs if it was something I could handle

Assisted finance by printing deals, tearing deals apart, and making sure all paperwork that is necessary for funding was together so we could get funded in a timely manner

Print credit applications & scan reports into system

Use word to print letters for the DMV for 2 dealerships, loss of value letters and survey letters to all customers who purchase a new Chrysler vehicle

Log in to Ford & Chrysler websites, print off invoices for new vehicles coming in, stock them into inventory, make folders for each one & file in numerical order

Make folders for all new vehicles that have been checked in, put their owners manual and extra key in them and file them numerically

Send payment requests to customers & make sure payment is made

Took payments from all service customers and counted down cash drawer every night Proficient in Dealertrack

Proficient in Secure E Tag

Proficient in VinSolutions

Proficient in Dealer.com

Proficient in DealerPay

SEPTEMBER 2010 – APRIL 2011

CUSTOMER SERVICE REPRESENTATIVE, nite lite

Duties included but were not limited to:

Answer phone calls and take orders for 5 different catalogs

Enter orders and payment information into computer and make notes on customer accounts while on the calls

Handle customer complaints and escalate them higher up if needed

When I decided to leave I was offered more money and a more prestigious position if I would stay

DECEMBER 1991 – SEPTEMBER 2010

MANAGER, hurley’s

Duties included but were not limited to:

Manager

Hire, fire & schedule employees

Assign tasks for employees to do each day

Order clothing, boots/shoes & accessories for the store

Receive all inventory, Check the inventory in, apprise vendor of any shortages or overages, assign barcodes for each item, print them out & have them put on each item

Ship items with UPS for phone or online orders

Wait on customers and assist them with all of their needs

Make displays for items

Answer phones, take orders

Meet with vendors or go to market in Dallas to purchase items for the store

Special order items from vendors to be custom made for different associations & events

Take inventory of all merchandise in the store

Count down the money in the drawer at the end of the day

Handle customer returns & send returns to correct vendor

Design ads & flyers for the business

Keep up with inventory and reorder items as needed or special order items for customers if we did not carry that item on a regular basis

Contact this candidate