Service Rep Customer

Teineisia Brown

E: **************@*****.***

P: 803-***-****

Strengths:

Excellent written and oral communication skills. Has high personal standards and works thoroughly to achieve goals. Is a team player and develops plans and implements solutions to fix problems. Has Strong administrative, multi-tasking, and prioritizing skills. Proficient with using multiple online computer systems. Able to translate complex topics into simpler terms. Strong analytical skills with high attention to detail and accuracy. Self-motivated and hard-working. Comfortable working alone or as a part of a team. 2 years’ experience in a customer Contact center, Ability to take initiative and work independently with minimal supervision.

Special Skills:

Customer Service Experience

Trained to use retail cash register

Experience with printers, copiers, and fax machines Child, Infant, and Adult CPR Certified+

Knowledgeable in Microsoft Programs

Work History:

10/12/2021-Present: Customer Service Rep (Banker Connection), Wells Fargo, Columbia, SC Duties and responsibilities include, assisting bankers with issues regarding consumer accounts. 03/17/2021-09/08/2021: Housekeeper, Lexington Medical Extended Care, Columbia, SC Duties and responsibilities included keeping facilities and common areas cleaned and maintained. Vacuum, sweep and mop floors, clean and restock restrooms, and collect and dispose of trash. 09/2020-02/20/2021: Direct Care Worker, Hinds Feet Farm, Charlotte, NC Duties and responsibilities include providing in-home care to individuals with traumatic brain injuries in an effort to teach them to maintain personal health, hygiene and social skills. 10/2019-02/2020: Assistant Housekeeping Supervisor, Hyatt Hotels, Charlotte, NC Hire, train, and manage housekeeping staff at hospitality establishments. Perform human resource tasks, such as conducting interviews and training new staff on hotel policies and procedures. Perform clerical tasks, such as creating the employee schedule and ensuring cleaning supplies are fully stocked. The rating and brand of the hotel can affect the work environment. 05/2017-09/2018: Direct Support Professional, ResCare, Charlotte, NC Duties and responsibilities include providing in-home care to individuals with mental disabilities in an effort to teach them to maintain personal health, hygiene and social skills. 04/2016-04/2017: Customer Service Rep, Xerox, Charlotte, NC Duties and responsibilities includes review and assisting Sprint customers with account services and bill pay and transaction history. Navigates multiple computer systems, applications, and utilizes search tools to find information. Assist less experienced bankers with procedures. 11/2014-6/2015 Customer Service Rep, Telepreformance USA, Columbia, SC Duties and responsibilities included assisting DIRECTV customers with billing questions, upgrades, technical support and device troubleshooting. Provides first call resolution while following procedures. 5/2012-11/2014 Caregiver, The Mentor Network, Columbia, SC Duties and responsibilities include providing in-home care to individuals with mental disabilities in an effort to teach them to maintain personal health, hygiene and social skills. Required Qualifications

• 6+ months of experience in customer service, or offering products and services to customers based on their needs

Desired Qualifications

• Basic Microsoft Office skills

• Ability to navigate multiple computer systems, applications, and utilize search tools to find information

• Excellent verbal, written, and interpersonal communication skills

• Ability to effectively listen and elicit information

• Experience addressing and resolving complex customer issues

• Basic knowledge and understanding of banking products and service

Contact this candidate